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“Charming, elegant, great location!”
Review of Hotel Ilaria

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Hotel Ilaria
Ranked #3 of 48 Hotels in Lucca
Certificate of Excellence
Reviewed 5 August 2014

It was the second time we stayed in this hotel and we specifically wanted a room in the annexe. We like the design, the space. Very good price/value. Staff is very friendly and helpful. The bikes, the coffeemaker in the room; all the extra's make this a wonderful experience. We will certainly chose this hotel again when we cme back to Lucca

Room Tip: The suites in the annexe are really special!
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Marilou V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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314 - 320 of 1,148 reviews

Reviewed 3 August 2014

This hotel proved to be everything we wanted. It is located inside the wall of Lucca within easy walk of anyplace in the central city. The staff was friendly and helpful. The hotel is attractive and well kept. The public areas offered a welcoming and cozy feel. A feature that really added to the congenial ambience was the snack bar in the lobby to provide guests with gratis cookies, cakes, water, soft drinks and beer (I did drink a few of their beers) throughout the day.
Since we were driving, the on-site parking was important but it is not free (given the general availability of parking in Lucca, I can understand this). A nice customer service touch was that while we were checking out, the Porter brought our bags from the room, loaded them into the trunk of the car and pulled the car up to the front door. All we had to do was pay the bill and drive away. Nice.
Our “superior” room was clean, spacious and well-furnished and the bath comfortable and nicely appointed. The interesting thing that was somewhat of a surprise is that our room was in an annex that was about 50 meters down the street from the main hotel, lobby, and breakfast areas. It wasn’t like you go down a flight of stairs to get breakfast but this did not turn out to be a great inconvenience. In fact we probably had greater privacy and less noise.
As a final note, breakfast was good but the WIFI a little iffy. Regardless, it is definitely a place to which we would return if the opportunity arises.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

This hotel us driven with love and warmth. We arrived and was welcomed the best way and received the best service during our stay.

The hotel offers free bikes (!), a free complimentary mini bar behind the reception from 11am to 7pm with soft drinks and beers, ckaes and coffee. Relly a nice touch not seen many places. Take your complimentary drinks to the terrasse before going our for dinner - or use their spa.

Breakfast was quite ok - not overwelming, but enough for anybody. Out room was extremely clean and nice, even got the floor washed after the first day.

If we return to Lucca, we will look for this hotel again!

Stayed: August 2014, travelled with family
Thank bmaschoreck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

We stayed here as we had booked 'La Boheme' tickets nearby. We had upgraded but the room, whilst very good, was in an annexe and we preferred to be in the main hotel. Even though the hotel was nearly full, the reception staff managed to change our room to one in the main hotel which wasn't a superior room but was fine anyway.
Location of the hotel was very good - just outside one of the many gated entry points into Lucca. The reception staff were very helpful and always had time for any queries we had.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Welsh-Cariad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

We booked this hotel at the last possible minute, based largely on Trip Advisor reviews, and were very pleased with our choice. We wanted to stay inside the walls and Hotel Ilaria worked perfectly for us.

When we first arrived, we were taken to our room, which was very hot. After an hour or so walking around town, we came back to a still hot room. We were moved to another room with perfect AC- problem solved, no complaint here.

The front desk staff was great- very nice and very helpful at every turn. The wifi worked well and the sitting area was very nice. Only drawback we encountered was poor breakfast spread- the property really needs to improve this.

We would stay at this property again.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

This is our third stay in this hotel and whilst very good we think there are some small signs of decline. We took a room in the Residenza where their best rooms are. This is described as recently refurbished but we couldn't see any signs that there had been any further refurbishment since our last visit five years ago (when the rooms appeared to be new). Air-con is centrally managed here so if you want adjustments (like off at night) you have to phone down and ask. There were some very small issues with the room (the plunger behind the tap controlling the basin plug had its knob missing making it difficult to use, the top of the toilet roll holder was missing so the paper kept falling off and the handles of two of the three drawers just pulled out [they should have been glued in]). These are small things but irritating and because they are small they are easily fixed but haven't been; my guess is they hadn't been reported. Breakfast we felt also wasn't up to the standard of previous visits with slow replenishment by the single member of staff (who worked very hard…not her fault). Nevertheless this is still a nice place to stay and perfectly positioned to explore this lovely old town. The staff are very friendly and helpful and replied to email queries prior to booking promptly. Would we stay a fourth time? Not sure…I think we'd explore alternatives before making a decision.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Barry_in_Bristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

The hotel is in a great location when visiting Luca. The staff are very helpful and friendly, the rooms are very clean and spacious. The hotel has a lovely garden area, and provide free refreshments all day, which is very useful. The hotel is in a great position to access all the sites in Lucca. I would recommend the hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Knutsen1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ilaria

Address: Via del Fosso 26, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Lucca
#2 Family Hotel in Lucca
#3 Luxury Hotel in Lucca
#4 Romantic Hotel in Lucca
Price Range: £62 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ilaria 4*
Number of rooms: 41
Official Description (provided by the hotel):
Hotel Ilaria and the Residenza dell'Alba are situated in the center of Lucca, within the renaissance walls. Approaching to a medieval door and overlooking on a secular park, under a majestic plane tree, you will enjoy a spectacular architectonic scenery. Our hotel residenza dell'alba are the ideal place for a moment of charme or for a business meeting in a space of light and green designed by the history. ... more   less 
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Also Known As:
Ilaria Hotel Lucca

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