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“Fabulous hotel with excellent staff and top notch service and ammenities”
Review of Hotel Ilaria

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Hotel Ilaria
Ranked #3 of 51 Hotels in Lucca
Certificate of Excellence
Chicago, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fabulous hotel with excellent staff and top notch service and ammenities”
Reviewed 15 June 2010

This was an amazing experience! Having arrived without a reservation and hoping to stay two nights, the staff went above and beyond to help us feel welcome and find us a place to stay for the second night as they only had one night available. Rooms are comfortable and well appointed. The open bar in the afternoon was a welcome surprise. The breakfast was well above average with good variety of food. Great location! Free Wi-Fi and bicycles! This hotel has the service of a five star with a reasonable price. The staff was happy to take care of any request!

  • Stayed May 2010, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RTBINC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, 19 June 2010
Dear RTBINC,

first of all thank you so much for the beautiful review you wrote on Trip Advisor!
It's a pleasure for us doing the best to help our guests, we try that!

We hope to welcome you again at Hotel Ilaria,

Best Regards
Giulia Colabella
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,046 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Hoboken, New Jersey
2 reviews
Reviewed 6 June 2010

This hotel had the nicest staff of any that we stayed at in Italy. They were there to make you happy and take care of your every need. We stayed in the Annex and had an absolutely beautiful room. It is located inside the walls just outside the main pedestrian area. They also served the best and only real breakfast that was similar to what we have in the US that we encountered.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheBoken01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, 7 June 2010
Dear "TheBoken01" all staff have read your reviews and they are all excited. Is a pleasure to know that we made your visit in Lucca more beautiful.
Mauro Cusinato
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Seattle, WA
Level Contributor
69 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 3 June 2010

We stopped at Il Ilaria e Residenzia during an unplanned stop on a 3 day backroads driving tour of Tuscany. The hotel was beautiful and very conveniently located to the surrounding area. When we arrived, we had a bit of trouble pulling our large sedan into their driveway, but once we got it in, they took care of parking it and positioning it for us when it was time to leave again.

We booked the room on Expedia the night before we checked in and think we ended up getting a fairly significant discount due to the short-notice booking ($98 for a double room that was listed on their website for twice as much).

The only complaint I have about this hotel is that it took 3 phone calls over the course of 4 hours to get them to bring us 2 extra pillows for our bed. Oh yeah, and the bed was pretty darn hard. I had no trouble sleeping on it because I was exhausted, but my husband says he tossed and turned all night long and got a terrible night's sleep.

It should be noted that the in-room wireless internet service was down, but my husband talked to the staff about it and believes they were making a good faith effort to get it repaired (apparently there had been a storm more than a week earlier and the repairman was having trouble diagnosing the problem with its repair).

The breakfast here was the most amazing of all the 3/4 star hotels we've stayed at during our 3 week trip to Italy. There was a great variety of hot and cold food items and the breakfast room was atop the building in a nice garden area.

I would strongly recommend anyone looking for a great hotel experience to stay here!

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tvnewseditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, 7 June 2010
Dear Mrs & Mr "tvnewseditor" I appreciate your reviews and we thank also the staff. I'm sorry that you have not slept comfortably, our mattresses are orthopedic and slightly harder than others. I pledge to provide the additional hotel softer mattresses . The wireless network was finally restored after the storm, today June 7, 2010. Hope to see you again to offer you our best services.
Mauro Cusinato
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Edmonton
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 May 2010

We had 3 nights in this hotel and extended it to four - we enjoyed it so much. Everyone at the hotel was very friendly and went out of their way to help. They all spoke perfect English which was an added bonus. The breakfast and evening buffet - all included in the price - were plentiful and delicious. Our car was safe in the enclosed free parking and we rode the free bikes everyday. Our room was a good size and we slept very well there. The bathroom was also a good size. Everything was well cleaned daily. Internet was free and worked smoothly. We stayed in the main hotel, but people we talked to from the annex spoke highly of their lodgings as well. The hotel is perfectly located in the walled city. Lucca is a very bike friendly city and we recommend that you borrow the bikes and head out to explore the old city. Be sure to get up onto the wall which is adapted for walking and biking. We definitely intend to return to Lucca and the Ilaria and highly recommend it to travelers.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Edm0nt0n_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, 3 June 2010
Dear Edmonton Traveler
is with pleasure that I read your review. The hotel staff and I thank you for having appreciated our work. Your words encourage us to maintain and improve the standard of our services. Our commitment is to welcome and satisfy the guests and we are gratified when your assessments help us to improve. Happy return home. Goodbye to Lucca one of the most bike friendly city in Italy.
Mauro Cusinato
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St Andrews
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 15 May 2010

Great hotel. Found it on Trip Advisor and went for it. We stayed in the annexe and the rooms were big and airy with great facilities. The bathroom was excellent with bath and shower. The best part of all was that it was exceptionally quiet at night. The main hotel had a free coffee bar and free bikes which you could use to cycle round the walls, (a must in Lucca). The staff were polite, helpful and attentive. Will certainly use this hotel again and would recommend it.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A573CUalisonm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, 16 May 2010
Dear Weeallymun,

I would like to thank you for writing about us, as you already know it is very important guests opinion!
I'm glad to read that you appreciated your stay at Hotel Ilaria and I thank you to recommend our hotel to travellers.

I hope to see you again in the next future,

Best Regards
Mauro Cusinato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
springboro
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2010

This staff spoke perfect English and helped us in every way. The hotel provided many amenities. Noise level and very hard beds made for difficult sleeping, but otherwise we were all very satisfied. Breakfast was wonderful in a charming sunporch setting overlooking lovely Lucca.

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank lynnSpringboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, 16 May 2010
Dear lynnSpringboro,

thank you so much for your review on Trip Advisor!
I'm really sorry if that night we had problems with people speaking loud on the common terrace and about the mattresses I inform you that they are all orthopedic, I'm sorry if you didn't find them so confortable.
However many thanks for everything you wrote, we appreciated very much your review.

Best Regards
Mauro Cusinato
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Trikala, Greece
Level Contributor
148 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 4 May 2010

We stayed with my wife for 3 nights in this hotel and I must say that we have been both impressed.
The location in a picturesque and quiet spot in the heart of old town, the service, the comfortable room, the cleanliness, the free car park and the superb buffet breakfast made our stay unforgettable in this exceptional city. Don't miss it...


PS If only the matresses were a bit softer...

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicktrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, 6 May 2010
Dear Trikala,

I'm glad to thank you for your kind words and for writing on Trip Advisor! Your review has given us into the top of the rankings! Also for that reason it has been lovelly reading about your stay! Many many thanks from all the staff and me!

I'd like to see you again in Lucca,

Best Regards
Mauro Cusinato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ilaria

Property: Hotel Ilaria
Address: Via del Fosso 26, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Lucca
#2 Family Hotel in Lucca
#3 Luxury Hotel in Lucca
#4 Romantic Hotel in Lucca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Ilaria 4*
Number of rooms: 41
Official Description (provided by the hotel):
Hotel Ilaria and the Residenza dell'Alba are situated in the center of Lucca, within the renaissance walls. Approaching to a medieval door and overlooking on a secular park, under a majestic plane tree, you will enjoy a spectacular architectonic scenery. Our hotel residenza dell'alba are the ideal place for a moment of charme or for a business meeting in a space of light and green designed by the history. ... more   less 
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Also Known As:
Ilaria Hotel Lucca

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