We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed after reading prior reviews !”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Palazzo Alexander
Ranked #4 of 51 Hotels in Lucca
Certificate of Excellence
Cork
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Disappointed after reading prior reviews !”
Reviewed 23 April 2014

We were really looking forward to staying at this hotel after reading all the great reviews but unfortunately came away slightly disappointed based on same. Pros: The Hotel is full of charm and character and the location is superb in beautiful Lucca. The rooms were spacious and very clean with comfortable beds and pillows.

You can get a bus to Pisa airport for 3 euros and the bus stop is only 5 minutes walk away, the journey takes about 45 minutes. You can also walk to the hotel from the main railway station in under 20 minutes. The staff were all very helpful at all times and we could not fault them, but this is what one would expect from it's 4 star standard and room rates.

Cons: Noise does travel a lot between floors which would certainly interrupt any light sleepers, but this is an old historic hotel and nothing can be done about this but it still should be noted.

Breakfast: For us the major let down was the basic breakfast offered. What was on offer was very sparse compared to other Italian/European hotels we have stayed in. In my opinion major improvements could be made in this area which is reflected in my rating !

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wellywoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

664 reviews from our community

Traveller rating
    418
    198
    27
    11
    10
See reviews for
126
344
24
39
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 April 2014 via mobile

So happy we stayed at this cosy little hotel with heaps of atmosphere. From the minute we stepped in the door we were made to feel welcome and nothing was too much trouble. We felt really comfortable. The rooms are spacious, clean and fresh. There was so much choice at breakfast and served by the Manager. The hotel is situated and easy walk from the station and close to all amenities and shopping and within the walls of the old town of Lucca. Would definitely stay here again and highly recommend. Loved the hotel and all the staff.

Stayed April 2014, travelled with friends
Helpful?
Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skegness, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 March 2014

Wonderful small hotel, elegantly furnished. It is well situated a few minutes from the main shops and a 10 minutes walk from the railway station. The service was excellent. Our flight to Pisa was diverted to Bologna because of fog and we arrived at the hotel at 05.00 in the morning but nothing was too much trouble. The beds were very comfortable, the hotel was clean and the breakfasts very good. Above all Mario and his staff could not do enough for us. Can't wait to go back...

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loughborough
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 February 2014 via mobile

Small hotel with wonderful antique character and very hospitable hosts/staff. Booked a single room but was given a double room with an amazing comfy bed. Extremely well located just inside the city walls and only 5 mins walk from the main tourist information office. The breakfast was excellent - the best I have ever had in Italy.

Stayed February 2014, travelled solo
Helpful?
2 Thank CasLassLoughborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugano, Switzerland
Level Contributor
386 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 17 February 2014

This ancient building, rises on four floors and the rooms on the top give you breathtaking sigh over Lucca's tiled rooftops. Clean, quiet and vary spacious, offers a good breakfast taken care directly by the owner who's happy to help out on any question or arrangement you'r looking for in town.

Room Tip: The junior suite has a balcony with table and chairs, offering a unique rooftop view.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 February 2014 via mobile

Greeted by the owner Mario we were escorted to our rooms. Bright and Luchese elegant. There is wifi in the main lobby and a small bar. There is parking for the guests at an additional small fee.
The service is gracious and not pushy. There is a full buffet in the am. The staff is willing and able and extremely knowledgeable to suggest area restaurants in the walls and outside the walls.
We have returned and so do many of our friends. Not a better place to stay.

Stayed July 2013, travelled as a couple
Helpful?
Thank MaryOnTheSquare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 January 2014

I stayed there in August, great location in Lucca. Staff if helpful (manager speaks fluently about four languages). It is a friendly and warm welcome and room was charming. Everything was there to make your stay great. Good value for money.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myrlito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lucca hotels
0.1 mi away
San Luca Palace Hotel
0.5 mi away
Hotel Ilaria
Hotel Ilaria
#3 of 51 in Lucca
1,060 reviews
0.2 mi away
Alla Corte Degli Angeli
Show Prices
Show Prices
Show Prices
0.8 mi away
Albergo Celide
Albergo Celide
#10 of 51 in Lucca
887 reviews
0.4 mi away
Albergo San Martino
Albergo San Martino
#6 of 51 in Lucca
500 reviews
0.4 mi away
A Palazzo Busdraghi, Residenza d'Epoca
Show Prices
Show Prices
Show Prices

Been to Hotel Palazzo Alexander? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Palazzo Alexander

Property: Hotel Palazzo Alexander
Address: Via Santa Giustina 48, 55100, Lucca, Italy
Phone Number:
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Lucca
#5 Romantic Hotel in Lucca
#5 Family Hotel in Lucca
#7 Business Hotel in Lucca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Palazzo Alexander 4*
Number of rooms: 15
Official Description (provided by the hotel):
Known today as the Hotel Palazzo Alexander, the residence encompasses four floors of rooms and junior suites, all with modern, private bathrooms-some with whirlpool baths. In addition, all rooms contain such conveniences as air conditioning, satellite television, telephones, computer hook-ups, safe, minibar, hairdryers and free of charge wi-fi connection.The décor of the residence reflects the noble Lucchese style with the use of antique wood floors in all the bedrooms and fine marble and other local stones in the bathrooms, lobby and common rooms. Located in the center of Lucca’s historic district, Palazzo Alexander is easily reached from the main highway exits and from local train and bus stations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., Hotel.de, getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Hotel Palazzo Alexander reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palazzo Alexander Lucca
Palazzo Alexander Hotel Lucca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing