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“Tremendous hotel, with exemplary service!”

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Hotel Palazzo Alexander
Ranked #5 of 47 Hotels in Lucca
Certificate of Excellence
Reviewed 10 July 2014

Stayed here the end of June, 2014 for two nights.
The room was clean and spacious, with a classic design. Quiet, and really close to the best restaurants and sites of Lucca.
Where this hotel is phenomenal is in service. Mario, the Hotel Manager, rocks...
Fluent in five languages, he is one of the gifted ones who treats people according to their needs, and is patient, and informative, and really useful. Best meal of me and my fiance's life, due to his recommendation. (ask him!)
The Palazzo goes above and beyond, I recommend without hesitation.

  • Stayed: June 2014, travelled as a couple
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3  Thank Rick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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210 - 216 of 689 reviews

Reviewed 27 June 2014

We love this hotel, and we try to go to Lucca every year. We would not want to stay anywhere else. We will not give you the number of the room only because we do not want you to take our room if we are there at the same time! The owner and his son are very helpful and the rooms are comfortable and our room has a beautiful view of the city. Be sure and ride bikes on the wall park and enjoy seeing the sights inside the walls.

Room Tip: Get a room with a view
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  • Stayed: March 2014, travelled as a couple
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1  Thank NewOrleansFriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

What a friendly place. From the moment you arrive till the moment you leave, all the staff are helpful and friendly. We stayed during the World Cup and were given excellent advice by the receptionist about where to eat and then watch the football afterwards - both excellent choices.

The position is excellent, within the walls and yet in a quiet location opposite the court.

Breakfast was the best we had on this trip and catered for all our needs - the gentleman who hosted spoke 3 different languages and seemed to faultlessly pick the correct one and switch between them effortlessly. At the same time being very cheerful and helpful to everyone there.

I would highly recommend this hotel and also Lucca which has a lovely atmosphere in line with Verona and not as touristy ( at least when we were there) as Siena or San Gimignano. Gelati shop in the Piazza Citadella was excellent

Stayed: June 2014, travelled as a couple
2  Thank boomboom63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

Mario and his family truly know what real hospitality is all about! We observed Mario making personal connections with all his guests, showing warm genuine care to everyone he interacted with time and time again! We cannot say enough about how we were made to feel in this great hotel! Thank you Mario!

  • Stayed: June 2014, travelled with family
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2  Thank Acz Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We stayed here overnight on our way back to Pisa from Florence. Fab hotel with the most amazing bedrooms! We were warmly welcomed and offered coffee, as we had arrived early by train and our room wasn't ready. We had walked from the station about 10 minutes away, outside the city. We left our luggage and went exploring - we hired bikes and rode around the city walls (three euros fifty an hour - cycle shop recommended by the owner). Easily done in an hour, in fact we went round twice.

We also ate out that night at a trattoria close by, again through recommendation of the staff - very rustic food and typical of the region, and it was most enjoyable and reasonably priced.

We were impressed by the breakfast, which gave us lots of choice and afterwards made our way to the bus stop about 5 minutes walk away, to travel to Pisa. Cost just over seven euros! A bargain!! We would definitely stay here again - we had arrived on a national holiday so all the churches were closed unfortunately but loved Lucca and will visit again.

  • Stayed: June 2014, travelled as a couple
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2  Thank RayLynn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

Stayed 2 nights in this comfy hotel, which is the perfect base for exploring lovely Lucca. We arrived by car and immediately it was whisked off by the staff to the secure parking. Also returned on departure conveniently parked to exit the city. No outside space but with Lucca on the doorstep it didn't matter. The staff were very friendly and knowledgable. Scrambled egg and bacon available at breakfast in addition to the usual meats and pastries.
Would definately stay again.

Stayed: June 2014, travelled as a couple
1  Thank pilotmoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

We only had one night in Lucca so it was important to stay in the old town. We could not have stayed in a better location nor a more elegant hotel. Decor suited the gracious feel of the old building and the room was quite comfortable. The outstanding feature of the hotel was the owner/host for whom nothing was too much trouble, his advice was excellent and he had the ability to make every guest feel special. I would stay there again if I went bqck to Lucca.

Stayed: June 2014
1  Thank Deborah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palazzo Alexander

Address: Via Santa Giustina 48, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lucca
#5 Family Hotel in Lucca
#5 Luxury Hotel in Lucca
#7 Business Hotel in Lucca
Price Range: £79 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palazzo Alexander 4*
Number of rooms: 15
Official Description (provided by the hotel):
Known today as the Hotel Palazzo Alexander, the residence encompasses four floors of rooms and junior suites, all with modern, private bathrooms-some with whirlpool baths. In addition, all rooms contain such conveniences as air conditioning, satellite television, telephones, computer hook-ups, safe, minibar, hairdryers and free of charge wi-fi connection.The décor of the residence reflects the noble Lucchese style with the use of antique wood floors in all the bedrooms and fine marble and other local stones in the bathrooms, lobby and common rooms. Located in the center of Lucca’s historic district, Palazzo Alexander is easily reached from the main highway exits and from local train and bus stations. ... more   less 
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Also Known As:
Palazzo Alexander Lucca
Palazzo Alexander Hotel Lucca

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