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“Fantastic location, friendly hotel”

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Hotel Palazzo Alexander
Ranked #5 of 47 Hotels in Lucca
Certificate of Excellence
Reviewed 16 August 2014

Lovely family run hotel in the middle of Lucca, great service, clean, well equipped rooms, good breakfast and great staff who helped us out with several requests. Lucca is a beautiful city and the Palazzo hotel was the perfect place to stay, would definitely return.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank jonnie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzo-alexander, Proprietario at Hotel Palazzo Alexander, responded to this reviewResponded 20 April 2017

Dear Jonnie99,
Thank you very much to have spent time writing a feedback. Your experience is importan to understand our performance and we are happy to know that you enjoyed your stay in Lucca.
Best Regards
Gabriele Maraviglia

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202 - 208 of 688 reviews

Reviewed 14 August 2014

This gem is within the walls of Lucca and close to all the major attractions.
Mario and Gabriel made our stay very special. Typical in italian rococo design this is what a italian hotel should feel like when you are visiting a historical town such as Lucca. Beds were great,water pressure and shower and the service unbeatable. Hotel has private secure parking for their guests
As well as a full breakfast for your morning start. I am a montreal travel agent and give this historical hotel a thumbs up

Room Tip: Try and get a higher floor as the views are great!!
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  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank maria v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzo-alexander, Proprietario at Hotel Palazzo Alexander, responded to this reviewResponded 20 April 2017

Dear Maria V ,
Thank you very much to have spent time writing a feedback. Your experience is importan to understand our performance and we are happy to know that you enjoyed your stay in Lucca.
Best Regards
Gabriele Maraviglia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

This boutique hotel is inside the walls of Lucca and proximate to everything. It is very charming, made more so by the exemplary service of the proprietor Mario. He was more than willing to assist with everything from dinner reservations to car rentals to train schedules.
Two couples stayed in two junior suites on the top floor ( Tosca and La Boheme). The rooms our spacious but as an older property, there were a few issues. The mini fridge in our room did not work and we would have loved to have had cold water each night. In our friends' room, the AC did not work that well because of the configuration of the room and they did not seem to have much hot water.
If you are North American, be advised the rooms have tubs with a hand held shower nozzle which we were not that adept at using. The other issue is the virtual lack of counter space in the bathroom. Breakfast is included and is the same each day. Yogurt, some fresh fruit, brioche, toast , cakes, a platter of sliced meats and cheese, three cold cereals and a small dishes of scrambled eggs and bacon. Depending on when you eat, the dishes can be depleted. Overall though, I found this to be a charming hotel and good value for the dollar.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank aurorof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzo-alexander, Proprietario at Hotel Palazzo Alexander, responded to this reviewResponded 20 April 2017

Dear Auroraof5,
Thank you very much to have spent time writing a feedback. Your experience is importan to understand our performance and we are happy to know that you enjoyed your stay in Lucca.
Best Regards
Gabriele Maraviglia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

This is a lovely hotel and we were very lucky to be upgraded to a junior suite, I think the owner was sorry for us as we arrived quite wet and bedragled due to terrible weather! Lovely room with angels on the ceiling, furniture a little worn but room full of character. Like the previous guest we didn't like the hand held shower but that's a minor detail. Breakfast was excellent with a really good choice. Owner and all staff we came across were really nice. Would certainly stay here if we were ever in Lucca again.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank tiger077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzo-alexander, Proprietario at Hotel Palazzo Alexander, responded to this reviewResponded 20 April 2017

Dear Tiger077,
Thank you very much to have spent time writing a feedback. Your experience is importan to understand our performance and we are happy to know that you enjoyed your stay in Lucca.
Best Regards
Gabriele Maraviglia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

My wife and I spent 3 nights here during April this year and had a Junior Suite on the top floor. We wanted a hotel within the town walls so that we would be able to really experience what Lucca was like.
The hotel is quite small although we knew this would be the case before we arrived. Taxi from the railway station is inexpensive and worth it as opposed to trying to navigate first time around the narrow streets.
Room was ok with windows to the front and rear making it quite airy. Nice views across the terraced rooftops to the nearby mountain range. The only other suite next door had a balcony which we would much rather have had, but it wasn't a huge issue.
Just a couple of minor things which prevented this hotel from getting 5 stars;-
Unfortunately the fridge didn't work for all the time we were there, and although we reported it straight away there didn't seem much urgency to do anything about it.
The bath ...... fine if you really want a jacuzzi type soak, but there is only a hand held shower attachment. In short, you cant have a shower unless you sit in the bath and spray water over yourself.
Lastly, the cleaning wasn't always what I would class as brilliant. Not a huge issue, but it could have been improved upon.
Don't want to sound negative as this hotel has a lot going for it and we really enjoyed our short stay. The owner and his staff were friendly and helpful, and should any of them read this review I hope that they will appreciate that what I am pointing out is nothing more than constructive.

Room Tip: Despite the hand held shower attachments Id still porbably opt for the junior suite, BUT , ask for t...
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank 8Busby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzo-alexander, Proprietario at Hotel Palazzo Alexander, responded to this reviewResponded 20 April 2017

Dear 8Busby,
Thank you very much to have spent time writing a feedback. Your experience is importan to understand our performance and we are happy to know that you enjoyed your stay in Lucca.
Best Regards
Gabriele Maraviglia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

We stayed here for a magical week in July. The hotel is perfectly situated within the ancient walls of Lucca. Everything, and I mean everything, is within walking distance. Mario is the best hotelier I have encountered. Everyone is made to feel like they are the only guest in the hotel. Every request was instantly granted (more pillows) and service calls came immediately (really high maintenance air conditioner). The bathroom was ample enough for two with a large shower and fabulous toiletries, although a single sink made getting ready together a bit of a choreographed dance. I have to deduct points for only 2 towels provided (even though I requested more). The wifi was recently upgraded, was free and worked divinely even in our room. If you are going to bring a rental car, make sure to get a small one, because getting in and out of the parking lot is a hair raising experience! (Don't say you weren't warned) :)
All in all, a lovely hotel, in a beautiful medieval city, made exceptional by Mario's attention and service to each guest.

Room Tip: Make sure the air conditioner works!
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Millie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzo-alexander, Proprietario at Hotel Palazzo Alexander, responded to this reviewResponded 20 April 2017

Dear Millie G,
Thank you very much to have spent time writing a feedback. Your experience is importan to understand our performance and we are happy to know that you enjoyed your stay in Lucca.
Best Regards
Gabriele Maraviglia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

We stayed here for one night in June 2014, on the last night of our touring holiday of Tuscany, before flying back home from Pisa the following day - and can only say that we wished we had been able to stay for longer! This really is a fantastic hotel, located just within the old city walls of Lucca. On our arrival our hire car was whisked away to a secure parking area for us, and returned on check-out the following morning. The classical decor is clean, fresh and in keeping with the surrounding historic area. The friendly service we experienced really was exemplary, with nothing being too much trouble, including really good advice about the sights to see and best places to eat. The room we had was spacious, clean, beautifully decorated and with its own air conditioning unit - something we really appreciated in the heat and humidity of the night we were there. Breakfast was a real delight, and we were very impressed with the way the proprietor (Mario) so easily interacted with all of his guests, easily switching between a number of different languages. I would certainly recommend this hotel to anyone looking to visit Lucca, and we would definitely wish to stay there again in future.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Doug M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palazzo Alexander

Address: Via Santa Giustina 48, 55100, Lucca, Italy
Phone Number:
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lucca
#5 Family Hotel in Lucca
#5 Luxury Hotel in Lucca
#7 Business Hotel in Lucca
Price Range: £79 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palazzo Alexander 4*
Number of rooms: 15
Official Description (provided by the hotel):
Known today as the Hotel Palazzo Alexander, the residence encompasses four floors of rooms and junior suites, all with modern, private bathrooms-some with whirlpool baths. In addition, all rooms contain such conveniences as air conditioning, satellite television, telephones, computer hook-ups, safe, minibar, hairdryers and free of charge wi-fi connection.The décor of the residence reflects the noble Lucchese style with the use of antique wood floors in all the bedrooms and fine marble and other local stones in the bathrooms, lobby and common rooms. Located in the center of Lucca’s historic district, Palazzo Alexander is easily reached from the main highway exits and from local train and bus stations. ... more   less 
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Also Known As:
Palazzo Alexander Lucca
Palazzo Alexander Hotel Lucca

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