Hotel has a great location to the train station and 200 yards to a south opening to the walled city. Staff at the desk, bar, breakfast, and chamber maid service were all friendly and accommodating. English is spoken as needed in all areas of the hotel. Excellent European style breakfast each morning. Gelato store next door for that after dinner snack. After a few hours of walking, the narrow streets become more recognizable. The Puccini operas each night are most enjoyable. (I attended 3 performances). Towers, churches, great restaurants, and good food.

My husband and I were treated so kindly by everyone at Hotel Rex . Truly A+ customer service and attention to detail .
Our room was immaculate and very peaceful and comfortable. We looked forward to a relaxed and well catered breakfast every morning .
Just a stroll away from the city walls and just across from the train station .
We would like to return to this lovely hotel

This is a good hotel, located close to the station and within easy walking distance of the town. There were 4 of us, all adults and had 2 rooms.The staff are all very helpful. There was a good range on offer for breakfast. We used it as a base not only to see Lucca but visited Pisa, Florence and the seaside. We got directed to a nice local restaurant on our first night and there is a good gelato shop next door