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Hotel San Marco
Ranked #9 of 47 Hotels in Lucca
Certificate of Excellence
Reviewed 11 May 2013

The hotel is situated about 300 metres outside the city walls in a quiet location. The staff were very helpful, printing out train timetables for day trips and for our onward journey and giving advice on the city. The free wifi was very useful and the beds and room were very comfortable with a lovely view of the pool. The taps in the bathroom were quite awkward to use - at first we didn't think they were working. The breakfast was fine, if not a lot of variety, and could be taken on the patio outside when the weather is fine. A good choice for a quiet, relaxing stay in lovely Lucca!

Room Tip: A high floor with a pool view is very quiet.
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  • Stayed: May 2013, travelled with friends
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Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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132 - 138 of 462 reviews

Reviewed 18 March 2013

We only booked this hotel the night before and so were not sure how things would turn out. We needn't have worried. Everything was great. The room was pristine, the breakfast was above average and there were all the usual necessities which people expect nowadays like wi-fi. The weather was cold but the room was beautifully warm. The shower room was faultless. The fact that off street parking was included in the price was also a great plus. Like most visitors we were in Lucca to see the old town (which has a wonderful atmosphere) and to get to it involved a walk of about ten to fifteen minutes. No problem for us at all but I suppose some people might prefer a hotel actually in the old town though of course parking could then be problematic.
The reception staff were exceptionally pleasant and helpful. On the day we checked out we wanted to wander some more around the old town and were told that there would be no problem leaving our car parked as long as we wanted. It's touches like that which helped to make our stay at the hotel really delightful.

  • Stayed: March 2013, travelled as a couple
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Thank aka_space
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2013

The rooms were a small, but that encourages you to get out and experience the hotel and surrounding area. The staff was excellent! They were very welcoming and very personable. They made us feel like we were in their home. It is a short walk from the old city, and close to modern conveniences (ATM, Carefour, laundromat). Most of the staff also spoke English.

Room Tip: Ask for a room on the Left side of the left side (pool side)of the hotel. The neighbor on the right...
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  • Stayed: January 2013, travelled on business
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Thank traveler100009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2012

Hotel San Marco is a great hotel - exceptionally clean, breakfast had everything you could possibly want, lovely location - 5 min stroll to the town centre passing through the amazing city walls.

Staff are wonderful - pleasant, can't do enough for you and willingly offer helpful tips and advice for visiting beautiful Lucca.

Do hire the bikes to cyle around the city walls - just brilliant - you'll love it!!!

  • Stayed: October 2012, travelled as a couple
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Thank Tickle4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012

The rooms are really small. We had two singles pushed together and a roll away bed and we could hardly walk around the room. As we hadn't come to Lucca for the hotel we were happy with the situation. It's a good story to tell how mom had to sleep under the desk area (no, we pulled the bed out at night). The bathroom was very modern and clean. We came to Lucca for a pizza on our way to the Cinque Terre region and decided to stay two nights and day travel over to Cinque Terre.

Room Tip: This hotel is within walking distance to the walled city, but is on a busy street and ambulances go...
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  • Stayed: October 2012, travelled with family
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Thank Sara_JMT_Hiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2012

We stayed two nights in this small boutique hotel in a great location with easy walking distance to Lucca Old town. Staff were very obliging and diligent in every way. Rooms are small so a longer stay would not be terribly comfortable but the public spaces such as the patio around the pool, and the comfy couches in the reception area, and the table seating for breakfast, add to the space. A very friendly and accomodating staff made our stay pleasant. The bed is a little hard but the room is practical and comfortable. Internet access is good. Definitely recommend the hotel to travellers of all types - families and couples, business or pleasure.

Room Tip: Our room was on the main floor at the end of the hallway, and while very convenient for us with lugg...
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  • Stayed: September 2012, travelled as a couple
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Thank CalgaryTraveller58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2012

We've recently returned from a week in the lovely Lucca. Stayed in the Hotel San Marco and while we found that it had some things that let it down, overall we were very pleased with the hotel.

STAFF
The staff were absolutely exceptional, providing a great level of customer service. They go out of their way to provide as much helpful information as possible, booking taxis, getting information on train/bus times and assisting with places to eat at and things to see. Nothing was too much trouble for them.

LOCATION
Quite a way outside of the walls of Lucca but only a 10 minute walk.

FOOD
Breakfast was ok not a brilliant selection but set us up nicely for the day. A hot selection of scrambled or boiled eggs and bacon, plus plenty of pastries, bread, cheese, meats, yoghurts and cereals.
In the room information pack there was information about the possibility of ordering pizza, etc. On the evening we arrived, we tried to order a pizza and were advised that we would be better off going to the local Pizzeria, which is fine, but why offer the service if it can't be delivered on?

CLEANLINESS
Very clean and tidy overall, however we found that the curtains in our room came down three or four times (just through being opened and closed normally) while we were there.

FACILITIES
Lovely selection of drinks available throughout the day from the bar, which can be enjoyed by the pool (beware of the mosquitos) or in the comfy sofas

Overall very good and enjoyable stay and I would recommend this hotel.

  • Stayed: September 2012, travelled as a couple
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Thank Colejen73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel San Marco

Address: Via San Marco 368, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Room Service Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Lucca
#12 Romantic Hotel in Lucca
Price Range: £66 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel San Marco 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
San Marco Hotel
San Marco Lucca

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