We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Caring staff, great location”
Review of Hotel San Marco

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel San Marco
Ranked #7 of 52 Hotels in Lucca
Certificate of Excellence
Ballarat Australia
Level 5 Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Caring staff, great location”
Reviewed 12 June 2013

I would not hesitate to recommend Hotel San Marco as, apart from my husband falling ill and requiring medical treatment, we thoroughly enjoyed our stay. We originally planned to stay for 2 nights but after my husband received doctors treatment at the local hospital, we extended our stay for another 2 nights to enable him to recuperate. After calling a cab to take us to hospital, then organising another cab to take me to the local pharmacy, each day the staff kindly enquired as to my husbands health and offered to anything to help us and even organised so we could stay in the same room after extending our visit which we very much appreciated. They made us feel like part of their family and their concern appeared genuine as well. Our room was small but very well equipped and comfortable. Excellent bathroom facilities and once my husband was feeling better, we enjoyed sitting poolside in the sun. Excellent buffet breakfast which offered all we needed in a lovely sunny room. It was a great location, few minutes pleasant walk to the old town inside the walls. I went on numerous walks whilst my husband was sleeping and never felt uncomfortable as everyone I met was friendly and helpful. Would thoroughly recommend this hotel (and Lucca) to anyone. Thanks Hotel San Marco, you turned a potentially terrible experience into good memories. Make sure you visit this lovely town if in the area and enjoy their hospitality, great restaurants and fantastic shopping.

Really

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heatherm43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

419 reviews from our community

Traveller rating
    196
    183
    35
    4
    1
See reviews for
61
196
16
63
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dundee, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 June 2013

Needed a base to explore Lucca with good convenient access to the town and free parking, this fitted the bill perfectly with small but stylish and well design room, great friendly and helpful service, and good breakfast out on the terrace , would definitely return.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy9n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 May 2013

The hotel is situated about 300 metres outside the city walls in a quiet location. The staff were very helpful, printing out train timetables for day trips and for our onward journey and giving advice on the city. The free wifi was very useful and the beds and room were very comfortable with a lovely view of the pool. The taps in the bathroom were quite awkward to use - at first we didn't think they were working. The breakfast was fine, if not a lot of variety, and could be taken on the patio outside when the weather is fine. A good choice for a quiet, relaxing stay in lovely Lucca!

Room Tip: A high floor with a pool view is very quiet.
See more room tips
  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 March 2013

We only booked this hotel the night before and so were not sure how things would turn out. We needn't have worried. Everything was great. The room was pristine, the breakfast was above average and there were all the usual necessities which people expect nowadays like wi-fi. The weather was cold but the room was beautifully warm. The shower room was faultless. The fact that off street parking was included in the price was also a great plus. Like most visitors we were in Lucca to see the old town (which has a wonderful atmosphere) and to get to it involved a walk of about ten to fifteen minutes. No problem for us at all but I suppose some people might prefer a hotel actually in the old town though of course parking could then be problematic.
The reception staff were exceptionally pleasant and helpful. On the day we checked out we wanted to wander some more around the old town and were told that there would be no problem leaving our car parked as long as we wanted. It's touches like that which helped to make our stay at the hotel really delightful.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aka_space
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Bay, Wisconsin
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 February 2013

The rooms were a small, but that encourages you to get out and experience the hotel and surrounding area. The staff was excellent! They were very welcoming and very personable. They made us feel like we were in their home. It is a short walk from the old city, and close to modern conveniences (ATM, Carefour, laundromat). Most of the staff also spoke English.

Room Tip: Ask for a room on the Left side of the left side (pool side)of the hotel. The neighbor on the right...
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler100009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 November 2012

Hotel San Marco is a great hotel - exceptionally clean, breakfast had everything you could possibly want, lovely location - 5 min stroll to the town centre passing through the amazing city walls.

Staff are wonderful - pleasant, can't do enough for you and willingly offer helpful tips and advice for visiting beautiful Lucca.

Do hire the bikes to cyle around the city walls - just brilliant - you'll love it!!!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tickle4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, North Carolina
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 November 2012

The rooms are really small. We had two singles pushed together and a roll away bed and we could hardly walk around the room. As we hadn't come to Lucca for the hotel we were happy with the situation. It's a good story to tell how mom had to sleep under the desk area (no, we pulled the bed out at night). The bathroom was very modern and clean. We came to Lucca for a pizza on our way to the Cinque Terre region and decided to stay two nights and day travel over to Cinque Terre.

Room Tip: This hotel is within walking distance to the walled city, but is on a busy street and ambulances go...
See more room tips
  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara_JMT_Hiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lucca hotels
0.9 mi away
Albergo Celide
Albergo Celide
#10 of 52 in Lucca
896 reviews
0.7 mi away
Hotel Ilaria
Hotel Ilaria
#4 of 52 in Lucca
1,068 reviews
1.0 mi away
San Luca Palace Hotel
Show Prices
Show Prices
Show Prices
3.3 mi away
Villa La Principessa
Villa La Principessa
#13 of 52 in Lucca
365 reviews
3.8 mi away
Albergo Villa Marta
Albergo Villa Marta
#3 of 52 in Lucca
633 reviews
1.2 mi away
Best Western Grand Hotel Guinigi
Show Prices
Show Prices
Show Prices

Been to Hotel San Marco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel San Marco

Property: Hotel San Marco
Address: Via San Marco 368, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Room Service Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Lucca
#12 Romantic Hotel in Lucca
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel San Marco 3*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotel.de, 5viajes2012 S.L., Ebookers, Priceline, Odigeo, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Hotel San Marco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
San Marco Hotel
San Marco Lucca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing