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“Fantastic Hotel with superb Staff - but beware of local taxi company”
Review of Hotel San Marco

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Hotel San Marco
Ranked #9 of 47 Hotels in Lucca
Certificate of Excellence
Reviewed 9 August 2013

Thank you for a wonderful stay at Hotel San Marco.
Thank you to the most wonderful staff and especially Francesco who was so helpful to my friends lost in Lucca. All staff went above and beyond the call of duty to make my stay so enjoyable and I look forward so much to returning.

The hotel is very well situated just 10 minutes walk to the walled city so you can enjoy both the lovely calmness of the gardens and pool of the hotel, while been only a short walk away from the hustle and bustle of the centre of town.

Only one downside - nothing to do with the hotel - but beware of what taxi company comes to fetch you to take you to the station on your departure. The fare I paid on my arrival from Lucca train station to San Marco Hotel was €8.50. When the hotel kindly booked my return taxi to the train station on my departure that taxi company charged €20.00 for the same trip!!!! When I made a complaint they claimed the €20.00 fare was because we had booked the taxi via the hotel 2 hours before the trip (at 10am for a Midday departure). What a feeble excuse. I would imagine if we had booked just at the time we needed it, we would have been given that excuse also. So Beware - do not use the taxi service in Lucca with local telephone No. 02-53-53 - etaxi. Other taxis were very honest.

Thank you to San Marco Hotel again.

Valerie Pierce

Room Tip: The air conditioning was truly wonderful
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  • Stayed: August 2013, travelled solo
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1  Thank Valerie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 - 129 of 459 reviews

Reviewed 16 July 2013

An unusual modern building (with an interesting past as an ex car showroom, a church and a couple of other incarnations) set in a residential area and only a 10 minute walk from the walled town of Lucca and some decent local restaurants and gellaterias in the 'old-new' town outside the walls. Immaculately clean, very comfortable beds and pillows and staff whose warmth, friendliness and helpfulness we cannot speak highly enough! The breakfast buffet is perfectly acceptable, if a bit samey and though they don't have their own restaurant they serve excellent pizzas brought in from a local pizzeria. Thank you Francesco, Chiara, Fabio, Ena, Alessandro, Alberto, Jacqueline and the rest of the team, we look forward to coming back soon!

Room Tip: Choose a room overlooking the pool
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  • Stayed: July 2013, travelled as a couple
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Thank Elena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

This hotel is just terrific. It is in a great location - only a short walk into the walled part of Lucca. The room was ample-sized and very clean. The breakfast was very good and served in a lovely, cheery indoor room or on a very nice terrace. I liked the fact that it is a fairly small hotel and the staff always seemed to remember our names. In fact, the staff is the most outstanding part of this hotel. They were incredibly helpful and gracious. Everyone was happy to help with anything that we needed. We definitely hope to be able to stay there again.

  • Stayed: June 2013, travelled on business
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Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2013

After spending a week travelling around Tuscany staying in three other hotels, the Hotel San Marco was instantly a step above the competition in that the hotel was modern and chic and the service was professional and friendly from check in to check out.

All to often the stock of accommodation in Tuscany can be old, tired or basic and expensive for what you get. However, for the similar price bracket, the hotel was modern having been recently renovated and the rooms whilst not overly generous were very comfortable, well finished and very clean.

The other noticeable difference is that the staff are very genuine, professional and, in my case, assisted me completely in dealing with recovering some property left in the previous hotel.

The breakfast is very good including great coffee and is served in the very bright breakfast room on the ground floor or out on its terrace. The terrace overlooks the small pool area which is well equipped with chairs and loungers and has a table service for that coffee or beer in the sun.

As for location, the hotel is situated on a quiet street within easy and safe walking to three different gates in the walls of the city and its labyrinth of streets. You can also hire some of the hotel bikes for a reasonable daily price to cycle around the old town or along the 4km long avenue that runs around the top of the walls. Well worth it.

There is numerous restaurants to choose from but one reasonably close inside the walls is Il Geco which serves a small menu but the food is excellent. Its quirky restaurant room at the end of the entrance alley is cool and you can choose also choose to eat in its little courtyard.

  • Stayed: June 2013, travelled with family
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Thank WhaleBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2013

This is a great hotel, we couldn't have asked for better, the staff are so friendly the atmosphere was relaxed and warm.
Our room was very comfortable and clean with plenty of storage and a safe, the breakfast was plentiful....
I would recommend this hotel especially for those who like to be just outside the hub of a city.
We hired the bikes at reception, which were in good condition, we enjoyed the freedom and ease of cycling round this beautiful place, one little tip though we usually headed into the city most nights and it was on our last day that we decided to turn left at the front of the hotel, this brought us into a lovely little town area with great shops and a couple of restaurants.
The pool was very welcome at the end of the day... very relaxing.
Thankyou to all the staff we had a great holiday x

Room Tip: I think all the rooms are to the back of the hotel, we had no problem with noise.
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  • Stayed: June 2013, travelled as a couple
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Thank Sandyhitchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2013

A great welcome awaited us when we checked into this hotel. very friendly staff ,excellent service and very clean and comfortable rooms. The hotel is a short walk from the North entrance to Lucca centre. Free parking is a must as it can be expensive. The pool was a bonus and very welcoming after touring the centre of Lucca. There was a huge selection to choose from at breakfast. The Dinner menu is limited to Pizza's only , which is a shame , but there are numerous restaurants to choose from in the centre. We will most definately will return to this hotel as we visit this area regularly and it is one of the friendliest hotels we have ever stayed in.

Room Tip: Ask for a room overlooking pool area as we were in a room which was located above kitchen area and w...
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  • Stayed: June 2013, travelled as a couple
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Thank Elaine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2013

I would not hesitate to recommend Hotel San Marco as, apart from my husband falling ill and requiring medical treatment, we thoroughly enjoyed our stay. We originally planned to stay for 2 nights but after my husband received doctors treatment at the local hospital, we extended our stay for another 2 nights to enable him to recuperate. After calling a cab to take us to hospital, then organising another cab to take me to the local pharmacy, each day the staff kindly enquired as to my husbands health and offered to anything to help us and even organised so we could stay in the same room after extending our visit which we very much appreciated. They made us feel like part of their family and their concern appeared genuine as well. Our room was small but very well equipped and comfortable. Excellent bathroom facilities and once my husband was feeling better, we enjoyed sitting poolside in the sun. Excellent buffet breakfast which offered all we needed in a lovely sunny room. It was a great location, few minutes pleasant walk to the old town inside the walls. I went on numerous walks whilst my husband was sleeping and never felt uncomfortable as everyone I met was friendly and helpful. Would thoroughly recommend this hotel (and Lucca) to anyone. Thanks Hotel San Marco, you turned a potentially terrible experience into good memories. Make sure you visit this lovely town if in the area and enjoy their hospitality, great restaurants and fantastic shopping.

Really

  • Stayed: May 2013, travelled as a couple
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Thank heatherm43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel San Marco

Address: Via San Marco 368, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Room Service Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Lucca
#12 Romantic Hotel in Lucca
Price Range: £71 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel San Marco 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
San Marco Hotel
San Marco Lucca

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