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“"Best staff and very nice accommodations"”
Review of Hotel San Marco

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Hotel San Marco
Ranked #8 of 48 Hotels in Lucca
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“"Best staff and very nice accommodations"”
Reviewed 22 January 2014

we stayed for 5 nights in September, 2013. from the moment we checked in we were welcomed and given a great orientation to the hotel and to the city. We loved Lucca--the walled city was a short walk from the hotel, which is located on a nice, safe and quiet street.
While there my husband developed abscessed tooth---Francesco at the desk immediately located a dentist and made an appointment for us. This is but one example of his helpfulness and concern for our well-being. The entire staff was friendly and helpful also.
We would love to return to Lucca and if we do we will definitely stay and the Hotel San Marco!

Room Tip: request to be on the pool side, quieter.
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
1 Thank nancy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 21 February 2014
Dear Guest, we thank you for your nice words. Our staff is really proud to be friendly and helpful with everyone that have chosen our hotel! Hope to see you soon again in Lucca!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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421 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
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English first
Brisbane
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 January 2014

We stayed at this hotel for in early January 2014. As our original Lucca accommodation had proved to be unsatisfactory, we quickly had to find an alternative place to stay for the night. We were very lucky to chance upon this hotel which was fully renovated only a few years ago. The room was of a good size; it was quiet, very clean, and the bed was comortable. The buffet breakfast, which was included in the price, was extensive. The staff are very welcoming and friendly, and we felt quite at home - so much so that our 1 night stay morphed into a 4 night stay.
The location of the hotel allows for a short walk into the historic centre of Lucca, and if you are OK for a 30min walk - then you can also walk to the train station (which we did - for a trip to Pisa).
Nearby is also a good little eat-in.take-away place called Marco Pollo's. Can highly recommend their home made lasagne.
We would definitely stay here again when in Lucca, and would recommend it to our family and friends.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank WidelyTravelled_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 7 January 2014
Dear Guest,
we thank you so much for your kind words. We hope to see you soon again in Lucca!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2013

I have been staying here for 15 years. It is always clean, convenient, and quiet. I take all my business groups here. The easy access, free parking across the street solves the head ache of hotels inside the wall. Just a couple of blocks from the wall puts you right into the North end of town and easy access to the best shopping and restaurants in Lucca. The service is four star and friendly. Everyone speaks English and are happy to answer your questions. I don't go anywhere else. You should try it.

Room Tip: All rooms are quiet and comfortable If you have trouble with moving around, try for a room on the ba...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank BrianGrahovac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 28 October 2013
Dear Mr. Grahovac,
it 's a real pleasure for us to read your words of appreciation.
The relationship we have built over the years allow us to consider you and your colleagues as part of our "family". Hope to see you soon in Lucca.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London England
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 October 2013

We spent 2 nights at Hotel San Marco following a stay at a 5 star hotel in Florence and consider that the staff was better than that of the 5 star hotel.

A spotlessly clean bedroom and bathroom made our stay relaxing and comfortable.
The weather wasn't really suitable to go in the pool but we spent a few hours relaxing by its side.
With on site parking and within easy walking distance of the old town this a perfect spot for a visit to Lucca .

If you want 5 star service at 3 star prices you won't be disappointed!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Toxop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 7 January 2014
Dear Guest,
we think that the statement "5 star service at 3 star prices" in your review is one of the thing that most rewards us.
Thank you for your kind words, see you soon in Lucca!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 September 2013 via mobile

We visited this hotel on June 2013 Italian tour. It is quite a new hotel just a couple of blocks away from Lucca city wall and few more steps to the piazza dell anfiteatro which is good spot to eat lunch or dinner out. This hotel is a Perfect place for travellers with own cars - they have plenty of free parking space close by.

Rooms are very modern and spotless with extremely comortable beds. Breakfast is just a average but included into quite cheap room price.

Lucca is one of our favorite old cities in Italy - very nice atmosphere and rustic well preserved outlook.

We would definately stay again in this comfortable hotel.

Stayed June 2013, travelled as a couple
Helpful?
Thank Sulo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 August 2013

We stayed at the San Marco for a week from 10-17 August 2013. The hotel got our holiday off to a brilliant start just by the friendliness of the owner's welcome. This was matched throughout our stay by the really lovely staff. A typical example was that when I asked if there was anyway I could print my ferry booking to Elba for later in the week, the receptionist simply said 'sure, come round and use the reception computer'. We also didn't spot the underground Campari when we first arrived but the hotel staff just told us to leave the car keys with them and they'd move the car for us - which they did. Breakfast is a nice cold buffet, fruits, meats, cheeses etc, and the hotel has a pizza menu, with pizzas coming from a local restaurant. The hotel is no more than10 minutes walk from the walled city and as such, is just a perfect location. The pool is clean and just about big enough to do a decent swim in. And don't be deceived by the 3*s. the rooms are well maintained, modern and clean. We're now staying in a 5* hotel in Elba, as I write, and there is simply no comparison with the level of service and warmth of welcome. San Marco every time!

Stayed August 2013, travelled as a couple
Helpful?
2 Thank DenzilLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 August 2013

Thank you for a wonderful stay at Hotel San Marco.
Thank you to the most wonderful staff and especially Francesco who was so helpful to my friends lost in Lucca. All staff went above and beyond the call of duty to make my stay so enjoyable and I look forward so much to returning.

The hotel is very well situated just 10 minutes walk to the walled city so you can enjoy both the lovely calmness of the gardens and pool of the hotel, while been only a short walk away from the hustle and bustle of the centre of town.

Only one downside - nothing to do with the hotel - but beware of what taxi company comes to fetch you to take you to the station on your departure. The fare I paid on my arrival from Lucca train station to San Marco Hotel was €8.50. When the hotel kindly booked my return taxi to the train station on my departure that taxi company charged €20.00 for the same trip!!!! When I made a complaint they claimed the €20.00 fare was because we had booked the taxi via the hotel 2 hours before the trip (at 10am for a Midday departure). What a feeble excuse. I would imagine if we had booked just at the time we needed it, we would have been given that excuse also. So Beware - do not use the taxi service in Lucca with local telephone No. 02-53-53 - etaxi. Other taxis were very honest.

Thank you to San Marco Hotel again.

Valerie Pierce

Room Tip: The air conditioning was truly wonderful
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Valerie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel San Marco

Property: Hotel San Marco
Address: Via San Marco 368, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Room Service Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Lucca
#12 Romantic Hotel in Lucca
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel San Marco 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
San Marco Hotel
San Marco Lucca

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