We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a bad place actually! And Lucca is a lovely town.”
Review of Hotel San Marco

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel San Marco
Ranked #7 of 48 Hotels in Lucca
Certificate of Excellence
Derbyshire, UK
Level 5 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not a bad place actually! And Lucca is a lovely town.”
Reviewed 26 August 2014

Stayed for 3 nights in mid-August as a single person in a double room. Only a few minutes in a taxi from Lucca train station (would've walked if I'd not had heavy luggage!). Outside old city walls in a mainly residential neighbourhood, which was quite quiet. Check-in was very easy/smooth. Staff were generally helpful and friendly. Hotel was about a 6-7 min walk (for me) from old city walls down a residential road and across a busy main road. (Some people have mentioned 10 mins+). The hotel has its own hire bikes, which are quite good value at about 6-7 euros for the whole day (Lucca is a pleasant place to cycle with much of the old town inside the walls being car-free). There are a couple of shops and a bar nearby to the hotel. Nice little pool area (with very friendly hotel cat!). No balconies. Could do with more staff about as it was quite hard to get a drink from the bar/pool bar as staff seemed to be busy elsewhere a lot of the time! I think they could lose business this way (I waited about 20 mins for a drink I'd ordered and it never arrived, and the hotel wasn't busy!) Breakfast was good and quite varied options, including bacon and scrambled eggs. Breakfast room/inside bar was nice, clean and bright with white/orange decor. Main lobby had modern furniture also. Bedrooms were quite modern. Air con worked fine. Beds were comfy, especially the pillows! Had no issues with anything really. Didn't try any of their pizzas (this is the only food they seem to do!). Just one thing - hotel charged full payment on booking, which was at odds with what hotels.com said (they said hotel would take payment in local currency on check-in/out, which was not the case!) Wi-fi was very iffy - had to keep logging in all the time and it kept dropping signal.

  • Stayed August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank susiehoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 28 August 2014
Dear guest, we apologize for not given her enough time spent, but unfortunately not everything is ponderable in hotel and the staff often is wrapped by situations to resolve, not within its competence, but that can enhance guests' stay. However, it's inexcusable not to have served you on time and for this we apologize. Regarding the wi fi, we had a problem especially with the iPhone, but now the password is unique and the problem has been overcome. About the payment, there is also the formula of "non refundable" and we misinterpreted what was written on the booking Expedia.com (which owns Hotel.com). That's why the charge was made at the time of booking.
Thank you for having caught however the positive elements of our hotel that have allowed you to judge your stay "not so bad".
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

427 reviews from our community

Traveller rating
    199
    186
    36
    5
    1
See reviews for
62
203
16
63
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Helsinki, Finland
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 25 August 2014

The Hotel is app. 10minutes walk away from the Lucca city center in a quiet area close San Marco Cathedral. The staff in the reception was very attentive and friendly as well as also in the breakfast room. Our room was modern and spacious and especially the shower was delightful; enough water and the temperature stayed as you have it set. The Hotel has a small garden with a small pool, which is not so common in a city Hotel, so bring your swimsuit!
The Hotel has a garage underneath it and a few free parking places right in front of the Hotel.
If you have a convertabile or some kind of sports car it has to be left outside, because the driveway to the garage is so steep that the front of a low car well be damaged.

Room Tip: We had a room in the upper floor and it was very peaceful and quiet.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Immuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 28 August 2014
Dear guest, your words are so exact! Particularly the description you made about bathroom and swimming pool! Hope to see you again in Lucca, thank for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2014

Thank you so much to all the staff at Hotel San Marco. Not only were you incredibly helpful in sorting out the problems I had with my car but the hotel was a brilliant place to stay. So close to the the town, lovely bar and pool area and super breakfast. I would recommend this hotel to all. Thanks again for your help - I have made it back to London safely.

  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 25 August 2014
Dear Jane, it was a great pleasure for us to help you and let you have a nice stay in Lucca! Hope to see you soon again,maybe in winter time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 July 2014

We spent two nights here on a recent trip to Tuscany. The staff were extremely pleasant and helpful, the hotel and rooms spotless. The buffet breakfast was great.

A 10-15 min walk to the walled town might not suit the elderly or those less able to walk long distances in the heat, but not a problem for us.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank MrsH1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 5 August 2014
Dear Guest, we want to thank you for your review and kind words.
You're right, our hotel is 800mt far from the city wall and even if is a nice walk it might be a problem for less able people.
But we want to point out that our hotel has a bike rental service that can "support" the guest that don't want go by feet.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level 6 Contributor
131 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 26 July 2014 via mobile

I think I was fooled by its name: San Marco. Made me think of Venice. It could be anywhere in the world and its blandness plunged me into a depression which only lifted after two hours in beautiful, lively Lucca. Don't stay in bland hotels on holiday save them for business - incidentally this one cost over €120 for one for a night(online booking) - would have expected a better position and less of a box of a room for that kind of money.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alasdair R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 5 August 2014
Dear Sir, we regrett that you didn't appreciate your staying at our hotel.
As you can read also on Tripadvisor or on our Facebook page, our foreign guest (or from Italy too) are always satisfied.
Dont't you think, maybe, that it's the bad weather -in this strange summer- that had plunged you in depression instead of our bedroom? Did you ask to staff how you could spend your day, maybe spending your spare time in our terrace facing the swimming pool area?
Moreover, Italy is a country full of Saints... you can find a "San Marco neighborhood" in almost every city... so, it's a bit "naive" to think that every SanMarco-something would remember Venice.
Hope to see you again in a sunny holiday!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 July 2014

We stayed here for one night while on a cycle tour of Tuscany.

The hotel was a great find.

The reception welcome was very friendly and nothing too much trouble.

Room small but a great bathroom with funky lighting.

The small outdoor pool and bar terrace area was a bonus.

Breakfast was buffet and very pleasant.

This hotel has a very cosy homely feel to it whilst being very clean and comfortable.

It is about a 15 min walk to the main walled town area of Lucca

  • Stayed May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Wattsy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 14 July 2014
Dear Sir, we want to thank you for your pleasant words. We hope to see you again in Lucca, maybe in winter time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
Reviewed 9 July 2014

What a super little hotel! The most friendly staff, immaculately clean, huge beds, satisfying breakfast, a very clean private pool, cold beer on tap and chilled Prosecco and wines. A short walk to the city wall and bikes to hire which was the best fun I've had for ages! You will not regret booking this fab place and we will return again and again! I like a good quality establishment, and this is one! Thank you so much for looking after us so well!

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, 11 July 2014
We have to tank you for your nice words. Take care of our guests is our mission! Hope to see you soon in Lucca!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lucca hotels
0.9 mi away
Albergo Celide
Albergo Celide
#9 of 48 in Lucca
910 reviews
3.3 mi away
Villa La Principessa
Villa La Principessa
#14 of 48 in Lucca
375 reviews
0.7 mi away
Hotel Ilaria
Hotel Ilaria
#4 of 48 in Lucca
1,081 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
San Luca Palace Hotel
3.8 mi away
Albergo Villa Marta
Albergo Villa Marta
#2 of 48 in Lucca
642 reviews
1.2 mi away
Best Western Grand Hotel Guinigi
Show Prices
Show Prices
Show Prices

Been to Hotel San Marco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel San Marco

Property: Hotel San Marco
Address: Via San Marco 368, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Room Service Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Lucca
#12 Romantic Hotel in Lucca
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel San Marco 3*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, TripOnline SA, Evoline ltd, Ebookers, Cancelon and HotelQuickly so you can book your Hotel San Marco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
San Marco Hotel
San Marco Lucca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing