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“Excellent Hotel! Fantastic Service, Great Rooms, 5 Min Walk to City!”
5 of 5 bubbles Review of Hotel Napoleon

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Hotel Napoleon
Ranked #45 of 53 Hotels in Lucca
anaheim
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent Hotel! Fantastic Service, Great Rooms, 5 Min Walk to City!”
5 of 5 bubbles Reviewed 26 October 2011

This is a great hotel! The staff was so helpful and very nice! The breakfast was great and served delicious coffee. The hotel is a short 5 min walk to the city wall, but we did not mind that at all. It was very easy to get to.

The hotel has several bikes to use for free.

The lobby is not the most modern and stylish, but it is large, has everything you need and again, the staff was great!

Our room was very modern with the finest ammeneties. I think they have remodled some of the rooms to the sleek, modern style, but I don't think all rooms have been upgraded. We did look at the other rooms and they were very clean, comfortable, and big, but we choose to stay in the modern room. We were sad to leave and will come back one day.

Prices are very resonable. Lucca is a great city and you can enjoy several days here!

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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324 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
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Cadboro Bay
Level Contributor
118 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 19 October 2011

In falmingo pink next to a busy road there is not alot of curb appeal to Lucca's Napolean Hotel. But it has secured parking, is a good walk--but a walk--to the Wall and the medieval town within. The helpful staff saved the day. They recommended restaurants away from the tourist places "where the locals go" that were not only excellent, but small town charming. Next door was a bar/cafe that worked for happy hour. The room we chose, was too large and west facing for the air conditioner so we moved to a smaller reno'd room with less soul but at least we could sleep. We stayed there two nights. The staff were like a little tourist bureau, told us all the nearby places to drive to,and we did, and it was a Tuscan highlight: The Devils Bride, the huge cave, the Lucca baths, as well as the inner city. For the price this was quite OK. Not sure what else is really available, it's kind of an odd little town!

Room Tip: If it's hot, get to the east side of the building. The road noise is not that bad in the rooms...
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  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Maxcontax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Sussex
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 6 October 2011

Outside the city walls but is within 10minutes easy walking of the city or 3minutes on one of the hotels free bicycles. We took the rail option from Pisa Airport and although the hotel is 10mins walk from the Railway Station we wished we had used a taxi. However the bus to Pisa Airport stops outside the hotel for the return trip. The room allocated had been refurbished to a high standard and was clean and spacious. However it overlooked the road and we felt it would be too noisy for a seven night stay. The Desk staff immediately offered us an alternative unrefurbished room which was quiet, spotless and had wonderful views. It is Hotel policy to switch off Air Con at end of September even though it was 29 degrees in late afternoon. However after 2nights of discomfort and raising the point with staff it was switched on each evening to cool down rooms. The buffet style breakfast offered a fair variation to suit most tastes with plenty of coffee and the best selection of teas I have seen in Italy. Staff are efficient and ultra helpful. Fairly Good value for money and would use the hotel again and recommend to friends and family. One point to note on Lucca is that in Etruscan, Luk means marsh and this year a low pitched Mosquito which gives no pain when it bites gave us a lot of irritation – be prepared!

Room Tip: Are you comfortable with traffic noise
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bennetthatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewes, Delaware
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 3 October 2011

I was recently in Lucca (six night stay) for a conference and this hotel was chosen by a colleague...definitely not my first choice simply because it is outside the walls and the conference was inside the walls. But if I just rate the hotel, on the hotel, and not on the location...I would say it's perfectly fine. The rooms are very clean and fairly good size (I stayed in a double), bathroom was nice, and it had a working area with a large counter. The breakfast was a bit sparse, but your typical continental with plenty of bread, some fruit, yogurt and either hard or soft boiled eggs. However, the breakfast staff is very welcoming and the coffee is delicious! The internet was a bit of a problem for me as the strongest, and most reliable, signal was in the lobby/bar area. I rely on internet from my room and didn't enjoy working from the lobby for extended periods of time. The staff were accommodating with calling taxis although it is certainly walkable to get inside the walls. To sum it up, for Lucca, I would simply prefer to stay within the walls on my next visit but the Hotel Napoleon should not be overlooked when you are doing your evaluations! It is a nice quaint hotel with very helpful staff!

  • Stayed September 2011, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank GoGoGidgetinMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yamhill, Oregon
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 19 September 2011

Based out of this hotel for a four day visit that included Lucca, Florence, Pisa, and the Cinque Terra. Staff is very helpful. The front desk put us onto Al Viale, a nearby pizzeria/ristorante that is arguably one of the BEST deals in Lucca. Some construction work was accomplished during our stay and the staff went out of their way to ameliorate the inconvenience. Large comfortable quiet room with A/C and room darkening shades. Excellent free parking if driving. Easy 10 minute walk to the south wall of Old Lucca and the train station. Breakfast was delicious - lots of variety, comfortable seating and attentive hostess. The "bottomless" cappuccino machine was a big hit. Very positive experience.

Room Tip: Ask for an upper floor room with a western exposure - opposite the street.
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  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank ORGinH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 2 August 2011

Stayed here for one night on route to Tuscany. The hotel is dated although some rooms are being done up. Ours had 3 single beds and was very roomy, with a massive bathroom, 2 sinks, bath and shower. We also had a roof terrace and balcony as we were on the top floor.
Had a really good nights sleep and next morning lots of choice at breakfast.
Short walk into Lucca . Lovely staff.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ratkinson48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
halfhour
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 April 2011

The hotel is on a main road just outside of Lucca old town (5-10 mins easy walk) so good location for Lucca, however they are refurbishing and start work by 8:30 and it is on a main road.
Only rooms at the back have balconies and these overlook a carpark.

Staff are very helpful,and can't do enough, however rooms are small, our shower door was broken, the towels were raggered and the room was very noisy.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with OctopusTravel

Helpful?
Thank halfh0ur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Napoleon

Property: Hotel Napoleon
Address: Viale Europa 536, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#15 Luxury Hotel in Lucca
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Napoleon 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Napoleon Hotel Lucca

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