My partner and I were on a two week bag packing trip of Italy and spent one night here in Pisa.
We booked the private garden room which is at the back of the property and is seperate but when we arrived, we were given an upstairs 6 man bunk bed room which had been rearranged with only two single twin beds.
It was only after the manager had left and I checked the paperwork I realised we had been conned, I couldn't do anything about it as we were losing precious time in Pisa and had paid cash.
We were never offered any explanation, acknowledgement or apology, I ended up sleeping in an uncomfortable single (not a double as we'd booked) with the most horrendous traffic noise (which we wouldn't have got in the garden) so all in all a rubbish bed, room and nights sleep for a price that if we'd paid a few more euros we could've got a crummy hotel which would probably have been a million times better.
Tbf, I'm aware it's a hostel, I've stayed in many hostels and appreciate their simplicity but I expect to get what I've paid for.
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