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“really close to the leaning tower!”

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Hotel Relais dell'Orologio
Ranked #28 of 68 Hotels in Pisa
Middlesbrough, United Kingdom
Level 5 Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“really close to the leaning tower!”
Reviewed 4 June 2014

This is a lovely hotel very close to the tower. We did have air con in our room! staff very friendly, as our flight was 8.00pm I asked if we could have a later check out, which we got no problem, which was excellent. It would be nice if they provided tea/coffee in your room. Take up the rugs that lay on your bedroom floor, very slippy underfoot, also my husband stood on a tac which was poking through the carpet!! We did enjoy our stay here in the hotel.

Room Tip: suite 110 is very nice with living area and two bathrooms!!
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank therese868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, 8 June 2014
Dear Therese86,
Thank you very much for taking the time to write your review and really thank you for your kind words.
We appreciate all your comments which are very important for us to make always more for our precious Guests.
We do hope to see you very soon at the Relais dell'Orologio and to have the possibility to render your stay a fabulous one.
With our warmest regards.
The Management
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London
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 May 2014

Stayed at the hotel for 3 nights! It is located in the heart of the city (very close to Leaning tower), and it is within walking distance to the shopping area.

Staff are very friendly, and they will try to help as much as possible.

the only downside is that there is no air con in the room, not good during summer. Breakfast is good and you can sit outdoor and enjoy your breakfast.

I also sent them an email before I arrived to inquire about the hotel shuttle service, they replied and said it would cost 60euros for them to arrange an airport pick up (while normal taxi costs about 11 euros from the airport to the hotel)...

Wifi works everywhere in the hotel, so this is another plus! would recommend!

  • Stayed May 2014, travelled solo
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Helpful?
Thank Chloe81love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, 31 May 2014
Dear Mrs. Chloe,
Greetings from Pisa!
We would like to thank for your nice comments about the Relais. We are really very glad that you enjoy the property and the beauty of the city. Our staff is proud about his job and do always the best to make the stay of the Guests a memorable one.
We do really apologize for the inconvenient about the air-conditioning, but unfortunately, due to a restriction made by the City Hall, we have been able to turn on the A/C just a couple of days ago.
Please consider us at your entire disposal for your next visit in Pisa and please accept our best regards.

The Management and the Staff
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London, United Kingdom
Level 5 Contributor
96 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 29 May 2014

As said previously - I gather this is the best of a not great selection in Pisa.

Front desk staff - lovely and very helpful
Location - brilliant - very close to everything you need to see.
Breakfast - was fine - no surprises good or bad.
Room - Small, and we were offered a choice of two - this was the bigger one - it looked out over the courtyard which was pretty.
Aircon - none - we did mention this at reception as we were going out to dinner and bless them, they said they would put a fan in the room... when we got back there was this huge portable air con unit with a hose hanging out of the windows - it took up a lot of room, leaked and was eventually turned off as the dreaded mosquito was making an entrance into the room through the open window. However, I am VERY thankful that the staff even tried to address my hot room problem - Many thanks!! I greatly appreciated your efforts.
Bathroom - it was ok.

Overall, the hotel was tired, it needs a big refresh, its part of the Small & Luxury group - which was a surprise as I felt it was sub standard to many others in the group that we have stayed at.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Maree M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, 31 May 2014
Dear Sirs,

Thank you for the time you spent sending us your comments about your stay at the Relais dell'Orologio.
We do really appreciate your words and we are glad to know you our Staff was up to your expectations. In regards of the air conditioning, we do apologize for the inconvenient, but unfortunately we had a restriction made by the City Hall and we have been able to switch on just two days ago. This is not to excuse ourselves, and we really hope to have the chance to welcome you very soon again and make your stay a perfect one.

Please do not hesitate to contact us for any need.

Our best regards.

The Management
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Syston, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 25 May 2014

Where to start. We trawled through the internet, and Pisa itself, looking for a suitable venue, for our wedding reception. Our search was over pretty much the moment we entered the hotel, having walked into the garden beautifully illuminated with fairylights we were sold. We asked if we could have a look around, nothing was too much trouble as they showed us anywhere we wanted to see that was not occupied, by other guests at that time.

Having been impressed with what we had seen, and who we had met, we set up a meeting with the owner. We had a vision of what our reception would be. The owner, a delightfully charming elegant lady, enhanced our vision beyond our dreams. The casual approach to the event at times seemed strange to our British "rat race" view of life. However the stylish, sophisticated splendour of the event epitimised their professionalism.

Having given them an outline, we were in their hands to an extent, living 2000 miles away. Antonella the hotels events coordinator reassured us every turn of the clock. After all we had 50 guests travelling a long way for this extremely special occasion.

You will be able to see by the pictures included how lovely it all turned out to be. What wont be visible is the wonderful atmosphere that was created by Antonella and her staff.

If you want an authentic traditional italian hotel, that has an air of quality, with courteous staff, especially if you have romance in your heart, and appreciate the nice things in life, then this is the hotel for you.

This hotel is included in the website "Small Luxury Hotels of the World" - i am not surprised.

Room Tip: If you have a suite ask for it to overlook the beautiful terraced garden. Large upstairs lounge for...
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  • Stayed July 2013, travelled as a couple
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Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, 31 May 2014
Dear Mr. John,

What a pleasure to see your wonderful review!!! Our staff was proud and delighted to read your comments and they love their job at the Relais. This is the reason why they use to work so hard and always carefully.

Please do not hesitate to contact us for any assistance and we do really hope to see you very soon in Pisa, why not for your anniversary!

Our warmest regards.

The Management and the Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 5 Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 20 May 2014

We had read that this hotel was the best of a bad bunch, and that's depressing if true! Much effort had been made to pretty up this old building, and it was lavishly decorated and painted. Yet it lacked a lot of functionality. Wifi didn't work, lighting was so poor that we had to wait until the sun came up to pack, only 2 dim lights worked at all in the bathroom, and our room was roasting hot, especially the (completely unventilated) bathroom. No AC until June, so we were advised to open our window to cool off, thus treating ourselves to street noise from motorcycles and loud pedestrians, the smell of exhaust, and the ever-present mosquitos of Italy (window screens have been rejected as unstylish.) The front desk was friendly but ineffectual. The price seemed high for what you get.

On the plus side, the morning buffet was lavish and beautifully presented, with rose petals strewn on the tables. The courtyard looked lovely and perhaps a room on that side of the building would be quieter and cooler. The tower was close by, as were some decent casual restaurants. And the airport is nearby too - our only reason for being in Pisa in the first place.

  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank rattlebrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, 31 May 2014
Dear Sir,

We are in receipt of your review on TripAdvisor and we are extremely sorry for the delay in responding.

Naturally we are delighted to learn you enjoy our location and our breakfast and we took note about all your comments in regards of air-conditioning and lighting. The temperature in the room, as probably our staff told you, couldn't be changed because of a rule of the City Hall. We had the possibility to turn on the A/C just two days ago. This is not an excuse, and we do hope to have the possibility to be up to your expections in a not distant future.

With our kindest regards.

The Management
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Bristol, England
Level 5 Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 19 May 2014

The hotel occupies an old traditional building so our room was a bit on the small side but very comfortable, an excellent bed and mattress. Location is excellent for the main Pisa sights and restaurants and bars. Our room overlooked the courtyard with views to the hills, very nice. Breakfast was typical Italian, with a choice of cereals, fruit, cheese ham, yogurt, bacon scrambled egg bread and cakes. the staff were very friendly and helpful. Only minor niggle was that the hotel does not switch the air conditioning on until it gets hot in the summer. We are from the UK and anything over 20c is hot. If the window was closed at night the room was hot and stuffy.

Room Tip: Best views are form rooms overlooking the courtyard
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rjwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, 31 May 2014
Dear Sir,

We would like to apologize for the delay in responding to your nice words and thank you for taking the time to write your comments.

We are happy to see you enjoy our Hotel and the city of Pisa. We are really very sorry for the inconvient in regards of the air-conditioning. Most unfortunately we had the possibility to switch on two day ago, due to restriction by the City Hall.

In any case, we hope to have the possibility to welcoming you again in the future and we will try to surprise you.

Our best regards.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 May 2014

A small character hotel with circa 20 bedrooms rooms set within five minute walk of main tourist attractions. Service is very good and the hotel has a pleasant garden at the back and living room on the top floor with good views of the city. The hotel is homely but rooms are small, though do have character. The hotel is quiet but noise can carry in the early hours from neighbouring rooms. Breakfast is very good with even wine on offer but hot food is limited to bacon and scrambled egg.

Room Tip: Ask for a room at the back of the hotel.
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  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank Gentlemanoftheslopes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, 31 May 2014
Dear Sir,

Greetings from Pisa and thank you for your recent visit and your review on TripAdvior.
We are glad to see you appreciate the property and thank you for your comments and suggestions.

Every opinion of our Guests is important for us and we will try to arrive to the higher level of expectations. I was delighted to read you enjoyed our terrace/garden and the service at breakfast.I was sorry to read that we did not live up to your expectations with our rooms. Naturally the Relais is an old CasaTorre of the 13th century and we have not the possibility to enlarge the spaces.

However, I do hope to have the chance to welcome you again at the Relais dell'Orologio and please consider me at your disposal.

Best regards.

Carlo Soldani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Relais dell'Orologio

Property: Hotel Relais dell'Orologio
Address: Via della Faggiola, 12-14, 56126, Pisa, Italy
Region: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Business Hotel in Pisa
#5 Romantic Hotel in Pisa
#12 Luxury Hotel in Pisa
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Relais dell'Orologio 5*
Number of rooms: 25
Official Description (provided by the hotel):
Located really close to the leaning Tower of Pisa, the age-old Relais dell’Orologio is the ideal place to visit the City, its monuments, the University, its museums, its squares, its markets, its shops, its artisan workshops by foot and to move about its province towards Lucca and Versilia. For a romantic getaway, for a honeymoon, to experience art, culture and the humanity of the place, in other words to appreciate Tuscany. ... more   less 
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Also Known As:
Hotel Relais Dell Orologio
Relais Dell Orologio Hotel

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