I decided to book this hotel after reading many positive feedback on TripAdvisor, however my experience was quite disappointing. The guy at the check in desk was quite rude during the entire check-in process. We arrived late at night (we informed the hotel before) and I have got the feeling he was not happy to wait for that (I guess he wanted to sleep ?). I do not mention his face (and comments ... and I speak Italian) when we asked to have some tea in our room (which never arrived despite he said "Yes"). We have been given the room 113 (ground floor)
which unfortunately had a disturbing musty smell so I asked to change it and the guy at the reception threateningly said he would charge double if we have used anything from room 113. I explained him that we had just opened the door and checked the room and we did not touched anything. Eventually he gave us a new room (number 115) but again there it was the musty smell ! At this point I did not wanted to argue anymore and I went to bed. The room was not in a good shape and it was not very clean either : stained walls, damaged parquet, dust on the TV screen and lamps, etc. Moreover it was cold and humid and the aircon was not heating the room properly The bed was made by 2 single beds joint together with a gap in the middle that was widening as we slept. So the overall sleep experience was not something I would like to repeat.
CAUTION --> My girlfriend forgot her diamond ear rings on the bed side table when we left ... and guess what ? When we called the next day there was no trace of them ...
I will not come back here again and I do not suggest this hotel !
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- Also Known As:
- Alessandro Della Spina Pisa
- Alessandro Della Spina Hotel