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“Really disappointed - bad experience”

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Hotel Alessandro della Spina
Ranked #2 of 68 Hotels in Pisa
Certificate of Excellence
Roma
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Really disappointed - bad experience”
1 of 5 bubbles Reviewed 10 December 2012

I decided to book this hotel after reading many positive feedback on TripAdvisor, however my experience was quite disappointing. The guy at the check in desk was quite rude during the entire check-in process. We arrived late at night (we informed the hotel before) and I have got the feeling he was not happy to wait for that (I guess he wanted to sleep ?). I do not mention his face (and comments ... and I speak Italian) when we asked to have some tea in our room (which never arrived despite he said "Yes"). We have been given the room 113 (ground floor)
which unfortunately had a disturbing musty smell so I asked to change it and the guy at the reception threateningly said he would charge double if we have used anything from room 113. I explained him that we had just opened the door and checked the room and we did not touched anything. Eventually he gave us a new room (number 115) but again there it was the musty smell ! At this point I did not wanted to argue anymore and I went to bed. The room was not in a good shape and it was not very clean either : stained walls, damaged parquet, dust on the TV screen and lamps, etc. Moreover it was cold and humid and the aircon was not heating the room properly The bed was made by 2 single beds joint together with a gap in the middle that was widening as we slept. So the overall sleep experience was not something I would like to repeat.

CAUTION --> My girlfriend forgot her diamond ear rings on the bed side table when we left ... and guess what ? When we called the next day there was no trace of them ...

I will not come back here again and I do not suggest this hotel !

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ZippoRoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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934 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
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English first
Los Angeles, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 November 2012

Wonderful hotel in close walking distance of the train station and the sites of Pisa. A short easy 15 minute walk to the tower and super close to shopping, restaurants, and other attractions. Room was clean, large, and comfortable. Staff was friendly and helpful and spoke excellent English. There's also a decent breakfast buffet included with the room. An excellent value and also makes a good base to explore this area of Tuscany during day trips (for instance we took the train for the day to go to the Truffle Festival in San Miniato).

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 28 November 2012

I have read some of the 'average' reviews written here, and it seems that people forget how little they are paying to stay at a clean, comfortable, convenient location in one of the mst popular cities in Europe. We were delighted to find this hotel on Tripadvisor. If, however, you are expecting total silence, sumptuosly comfortable beds and a stunning view, you should check in to a 4 star or 5 star hotel and pay more than double the money. You simply will not find better value for money (probably anywhere in italy) than Hotel Alessandro della Spina. Our bed was not especially comfortable, and we could hear people moving around in the room above us, but I am still giving this hotel 5 stars. The lady at the desk is a gem!

Room Tip: We asked for a quiet room at the back of the hotel.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CKSage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, Auckland, New Zealand
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 23 November 2012

This was more than adequate for my one night stay in Pisa. Great location and close to the train station. Staff were professional and helpful. I might have felt a little claustrophobic if staying longer as the room was dark with limited outdoor light and sound seemed to travel however I was not there for the room. Breakfast was lovely - expresso was excellent. Would have liked to stay longer in Pisa.

Room Tip: If staying longer ask for a room with a little more light and away from the office.
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  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
104 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 16 November 2012

This is small hotel with extremely friendly staff; it is locate close to the train station where you are likely to arrive either by train or bus from the airport or from any other Italian city. This location is convenient since it avoids you walking a lot with the luggage or having to take a taxi. Pisa is a rather small town and it takes 15-20 minutes to walk to the Duomo and the Tower. Indeed this is a nice walk. The rooms are big and rather remodeled. However, the big bed is made of two mattresses which makes this a bit uncomfortable when moving from one side to the other. The bathroom is clean although in our room it was extremely difficult to regulate the temperature of the shower; the tap was kind of blocked. Internet is free although connecting to the network is a bit involves as you have to go through a social network such as facebook or twitter; this I did not like. Finally, breakfast is reasonable, coffee is very good, this is Italy!

Room Tip: Check first the type of bed and make sure the temperature regulator in the shower works!
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FIR54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kent
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 16 November 2012

Stayed for 4 nights early November 12' . Hotel spotlessly clean, spacious rooms and lovely bathroom. Hotel staff extremely friendly and helpful. Breakfast was good and plenty of choice. Good location for station and for getting about generally. Would reccommend to anyone.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KentSharon02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 14 November 2012

Spent 1 night here great location was able to walk from airport in about 15mins. Our room108 was a nice size and had balcony. Bathroom was very spacious. Buffet style breakfast staff friendly and helpful with directions. Would definately stay here again.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clairino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Alessandro della Spina

Property: Hotel Alessandro della Spina
Address: Via Alessandro della Spina, 5-7-9, 56125, Pisa, Italy
Region: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Pisa
#4 Business Hotel in Pisa
#5 Family Hotel in Pisa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Alessandro della Spina 3*
Number of rooms: 16
Reservation Options:
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Also Known As:
Alessandro Della Spina Pisa
Alessandro Della Spina Hotel

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