the owner of this hotel runs two different hotels - "I terzi di Siena" (50m from Piazza del Campo) and "La Magione di Camollia" (1km = 15 min walk from the Piazza). They switch the resrvations from one hotel to another according to their needs but they don't inform the guests correctly.
We booked two nights in "I terzi di siena". We chose the hotel since it has a great location - only 50 metrs from the main piazza. A week after the reservation was made, the hotel sent us a confirmation email under the name "I terzi di siena".
When we arrived to Siena the owners called us to say they're waiting for us, in a different address! When we asked why they relocated us, they lied and said we confirmed the new location (that never happened)
We bagged them to have us in the original location, but it was already fully booked.
The whole attitude was insulting and indifferent.
That was a very unpleasen surprise.
We will not return to this place again.
- Official Description (provided by the hotel):
- The newly renovated apartments, furnished with artigianal care, are located on two floors, fifth and sixth, and are complete of a fully equipped kitchen, a living room and all the necessary to inhabit them (tv lcd in each room, bed linen and towels, tableware, etc.); they are also provided with the wireless internet connection. ... more less
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