I had a good experience from start to finish with the staff at Hotel Duomo. The two or three different front desk employees that I interacted with over the course of my stay were very accommodating, friendly, and welcoming. The lady who worked in the breakfast room was equally pleasant and helpful.
The breakfast service was pretty good from the standpoint of an American staying in an Italian hotel. There was no hot food, but there were plenty of cold options, including cereal, pastries, bread, fruit, yogurt, cold cuts, cheese slices, and several juices (though I do not think there was any plain old orange juice).
The location of the hotel is very good, especially if you plan to see the Duomo or the Piazza del Campo, or shop along the main street.
The front desk gave us a great dinner restaurant recommendation.
Now for some negatives:
They advertise that it is in a 12th-century mansion, and that sounds quaint and charming, but in fact the interior of the hotel does not bespeak 12th century at all. The interior, in fact, is in rather run-down condition. The carpets in the hallways are dirty and worn down. In my bathroom there was black mold on the walls above the shower. The decor of the room was plain and otherwise dated. The water temperature in the shower fluctuated constantly and after a couple of minutes it just went cold.
There were no easily-accessible power outlets in the room. To plug in our devices we had to move the desk, unplug the television, and then take over that plug.
In the end, I felt as if the fairly high rate that we paid was more due to the location than due to the quality of the hotel. I WOULD stay there again -- if I got a much lower rate, commensurate with the quality of the facility.
According to the European star-rating system, this hotel is currently rated at 3 stars. The service was 3+ stars, but the rooms and overall atmosphere were definitely not. I would rate it 2 stars.
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- Also Known As:
- Duomo Hotel Siena