We stayed at the Hotel Duomo for two nights. This Hotel is just two minutes from the Duomo and within walking distance to everything possible and Sergio at the front desk is the best front office person we have ever encountered in our travels. He mapped out everything for us and patiently listened/answered all of our questions. Since we did not have our next travel leg planned, he took time to look up information on the internet which helped us with our decision making. In addition since our room was not quite ready (we arrived early) he stored our luggage and sent us out to explore. When we returned mid afternoon for our siesta he had already delivered our luggage to our room.
In addition I had emailed him before we arrived to help make reservations for a restaurant for Saturday night that is hard to get. He also emailed directions to the hotel from the train station. All of his actions both before and during our stay were service excellence!!!!!!!!!! I have never had someone so friendly, engaging, and professional like him at the front desk.
Our room was clean, comfortable, large sized by European standards and had a matriomonial bed which is sometimes hard to find in European hotels. The bathroom was also clean and had all of the minimum requirements and a European jacuzzi as my husband likes to call the bidet (he has a warmped sense of humor). as noted by some other reviewers walls are a little thin, but since this is located in an old hisotrical building that is par and fine with us as we always travel with ear plugs. We did not hear any street noise.
The breakfast was European style and more than adequate with many breads, pastries, cereals, fruit, cheese, meats, etc. things to choose from. In additon on our last morning, my husband wanted eggs, (European breakfasts usually do not include eggs unless you are at a 5 star hotel). Sergio asked the breakfast staff to cook up some eggs for us which were scrambled and done to perfection. Again he went the extra mile for us!
He called a taxi for us. As we were getting into the taxi, he came out, said good bye and gave my husband a bag of candy for the rest of our trip (my husband has a sweet tooth). Again, another random act of kindness!
Pricing for this hotel was fair based on European standards, location and time of year.
We would definitely recommend this hotel to anyone wanting a similar great experience as ours.
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- Also Known As:
- Duomo Hotel Siena