The room was large and comfortable and the balcony overlooked the football ground and cathedral. The air conditioning worked well and the minibar was great for cooling snacks and drinks.
The hotel has a great location, only a few minutes from the pedestrianised streets and 10 minutes walk from the main square. There are plenty of bars and shops nearby as well as the main bus station (although some buses depart from the railway station).
If you take any day tours of Tuscany, they tend to leave from opposite the hotel. I would recommend the afternoon trip to San Gimignano and Chianti wine tasting - great views and the wine tasting was good fun!
There was a large selection at breakfast and the breakfast room wasn’t too crowded. The waiting staff were friendly and tables were constantly being cleared and food restocked.
There were two things that let the hotel down. The first was the Wi-Fi which was painfully slow. I haven’t seen webpages load this slowly since the internet was first developed! You rarely get 4 star hotels these days that don't offer a decent Wi-Fi connection.
The second was the checkout experience. When I got to the lobby there was a large queue and only one person on reception, the queue was moving slowly and people were trying to push in. Although I had paid in full in advance, you have to pay the city tax when you leave so you have no choice but to queue - you can't just drop the key and leave.
As a result of this, I missed the bus to the railway station and as I couldn't see any taxis, I had to run to catch my train. It wasn't the best parting memory of an otherwise fantastic stay in Siena.
- Official Description (provided by the hotel):
- Beyond the rolling hills and plentiful olive groves of the sweeping Tuscan countryside, Siena's NH Siena (previously NH Excelsior) welcomes visitors with a striking blend of natural elegance and historic charm. ... more less
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- Also Known As:
- Nh Excelsior Siena
- Nh Excelsior Hotel Siena