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“Stay away if possible”
Review of NH Siena

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NH Siena
Ranked #16 of 40 Hotels in Siena
Certificate of Excellence
GreenLeadersSilver level
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Stay away if possible”
Reviewed 20 August 2014

The Excelisor is just a plain hotel, there is absolutely nothing special about it which would warrant any praise. Besides being well located, it offers nothing else besides a bed, internet and TV.

The breakfast is very poor. Being in the heart of Tuscany one would expect some sort of amazing selection of cheese, vegetables and meats. For the whole week of my stay, the buffet did not even offer tomatoes. Instead a lot of white bread, sweets and cereals.

The breakfast staff could also do with some training as they push before you when you are carrying your plate (would not write if it was a one or two off scenarios, it seems like a normal thing). I agree with some of the other reviewers, the staff is not friendly - night manager laughed at me for asking if there is a night shop near by (I'm just a tourist :))

Unique experience at the hotel: being woken at 2am, 3am and 6am each day by the electrical system which reset supply on the fourth floor and caused all the lights, air conditioning and appliances which beep to switch on. For some reason, the fuses were going out and for an hour each night until the end of my visit I was woken. The hotel manager assured that the situation was resolved each morning, only for a repeat the following night. I don't know if they fixed it in the end. The management could not change my room as the hotel was booked out.

Room Tip: Avoid the fourth floor, the electrical system is unstable and may wake you in the night. We had book...
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  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank klemczak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Antalya, Turkey
Level 6 Contributor
204 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 6 August 2014

The hotel is smart, clean and the staff are helpful. Car parking is nearby and the location is good for all of the main sights. Breakfast is good although evening bar services appears to be an intrusion on the relaxation of the bar man! Just across the square is an excellent opera evening that should not be missed.

Room Tip: Free car park is a long walk while paying car park is next door. If staying at weekend in winter be...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Antalyaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

Stayed three nights in this hotel right in the heart of Siena, and was a pleasure from start to finish. Good Customer Service/Friendly Staff, which I have found to be a rarity in Italy. The Breakfast was superb, great variety and very attentive staffing.

Reception Staff very welcoming, room lovely, modern and clean, with nice little touches such as a Welcoming Present and greeting.

Could walk to the old town in minutes, which is great as Siena is a gem of a city and also a great base from which to explore all of Central Tuscany.

Couldn't ask anything more for the price.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
279 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 28 July 2014

There is nothing really bad about this hotel, but nothing really good either; no parking on site, the people at the front desk (except for a girl from the Dominican republic) were very unfriendly ( very common in Italy), the tv in the room is very small and barely audible, the air conditioning is not very good and noisy, the furniture in the room a bit outdated.

There is nothing really bad, you just get the feeling that this is not exactly what you expected.

Room Tip: For the money this hotel is OK, just do not expect anything more than what is really necessary. It i...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank salomon v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
241 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 28 July 2014

Siena is very difficult to park if you are driving, but there is a parking lot near the hotel, the stadium parking lot. The hotel is very good, rooms are clean, bed is comfortable and has a good bathroom. Didn't wake up in time for breakfast but they leave a little coffee break area with some breads, tea and coffee. 5 minutes walking from piazza duomo. Very good choice in Siens

  • Stayed August 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Mneto29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abcoude, The Netherlands
Level 6 Contributor
109 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 23 July 2014

This is quite a standard but nice and clean hotel. I situated very near the piazza and duomo. The rooms are clean. The atmosphere is not the best, but the value for money is more than excellent. Parking can be a hassle in Siena, but the valet parking is therefore very convenient. They serve a very special and good breakfast with surprising food. The hotel is modern and therefore not really fits in the scenery. Nevertheless, we liked it. The bar should get an upgrade.Rooms are very quite and well equipped.

Room Tip: Desn't really matter
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Green Features: I think it is nice the airco is set at reasonable temperature in the lobby and not really on the floors but is available in the rooms. It will safe a lotos energy but does not effect the comfortless.
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank HV1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cohasset, Massachusetts
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

The hotel has a great location near the centre of town. I arrived on a Sunday and called in advance for an early checkin which wasn't a problem. However there was no room service available that day - it sounded like someone didn't show up, so they just cancelled it for the day - which was pretty poor. Took a while to check in/out but the staff were helpful.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
Thank gruffyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Siena

Property: NH Siena
Address: Piazza La Lizza | Stadium, City Centre, 53100, Siena, Italy
Phone Number:
Region: Italy > Tuscany > Province of Siena > Siena
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Siena
#5 Luxury Hotel in Siena
Price Range (Based on Average Rates): ££
Hotel Class:4 star — NH Siena 4*
Number of rooms: 129
Official Description (provided by the hotel):
Beyond the rolling hills and plentiful olive groves of the sweeping Tuscan countryside, Siena's NH Siena (previously NH Excelsior) welcomes visitors with a striking blend of natural elegance and historic charm. ... more   less 
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Also Known As:
Nh Excelsior Siena
Nh Excelsior Hotel Siena

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