We stayed at this hotel for 2 nights in September with a group of 15 walkers on a Tuscan trip. It is located just outside the Siena town walls with easy access to the historic and glorious areas via multiple escalators through and over the wall. Its name - Hotel Moderno - is a misnomer. It may have been when it was established [modern, that is] but it is now dated, tired, with staff quite oblivious to the meaning of service or style. It was a disappointing venue and had few if any redeeming features.
Our reception was unfriendly, as if guests were a bit of a nuisance. The porter disappeared as soon as the group arrived, finding some urgent cleaning to do as far from the reception desk as possible. No staff assisted, and no one showed any interest in us throughout our stay. As part of a group we were committed to stay for a second night but would not have done so by choice. No doubt the tour company has a favourable agreement for group bookings.
Our room was of poor quality, with shabby furnishings. The bathroom window would not shut, the curtain rail fell off the wall, and the tiny, mould-encrusted shower leaked. The pillows were uncomfortable, the mattress was hard, there was no in-room safe and the door lock was an ancient variety that provided minimal security.
The breakfast room was pleasant, food choices were good - cereals, fruit, pastries, ample tea and coffee - but guests shouldn’t expect service. Empty platters took quite some time to be replenished. Oh, and this hotel didn’t manage to provide teaspoons…small point but typical of the attitude pervading the establishment.
As highly experienced independent travelers we appreciate that we don’t go on holiday to stay in a hotel room, but do expect reasonable facilities and service. Although the location was good, the weather was glorious, and the company terrific - we would definitely not return to this hotel.
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- Also Known As:
- Moderno Hotel Siena