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“Exceptional service!”
Review of Hotel Garden

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Hotel Garden
Ranked #13 of 40 Hotels in Siena
Certificate of Excellence
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Exceptional service!”
Reviewed 20 June 2014 via mobile

Stayed here due to business, and would recommend to anyone thinking of staying in Siena. Bus outside the door, so very handy location - but just as easy to walk anywhere as well. Great breakfast, clean rooms, amazing view, housekeeping was very friendly and efficient, front desk staff were very helpful, management was attentive - and then there was the barman Atla. He was the icing on the cake! Best mojitos in town, extremely friendly and so very good at his job. A real asset to this hotel! Thank you to all the staff who made this work trip just that extra bit more enjoyable - and a special thanks to Atla!! You really made our stay fun.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spliced
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Dublin, Ireland
Level 4 Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 June 2014

Beautiful hotel. 15 min walk to walls. Regular bus service. Fantastic swimming pool and large grounds. Loungers that don't collapse, always a bonus. The staff are extremely helpful. The 2 stars are the manager Donato and barman Atla. They know how to make their guests feel special and looked after. Other hotels could learn a lot them. We will be back!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GambiniJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 June 2014

Positive:
- Quiet location within a big garden
- Style of the hotel (70' or 80')
- Good location near Siena
Negative:
- Mass tourism, crowded
- Too expensive for the quality
- Not enough staff e.g. during breakfast (too many tables not cleaned or not dressed)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank femto2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Quebec, Canada
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 June 2014

We decided to choose this hotel due to the location and free parking as we had rented a car. We had iniatly intended to simply use this hotel for sleep however the service received was exemplary, the staff was very helpful and polite. I have the opportunity to travel a lot for business and vacation and must say i was satisfied with the rooms and service. The view was spectacular and would stay at the hotel for drinks or take a break on poolside, the bartender and waiters as well as management staff went the extra mile without even making any special request. Our stay was enjoyable experience. Public transportation to Siena was also very convenient as it stops in front of the hotel.

I want to thank everyone at that hotel for a great service, well done, I will definitely return!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pascal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Garden Si... D, Responsabile relazioni pubbliche at Hotel Garden, responded to this review, 18 June 2014
Dear Pascal L,

thank you so much for the recent stay at the Garden Hotel in Siena and very kind from you having such a nice review.
As you said " the bartender and waiters as well as management staff went the extra mile without even making any special request...." we always try to do the best for all of our customers.

we are waiting for your next visit
Our best regards
Gianluigi Rubbioli & the Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 June 2014

Great hotel 15 minutes fast walk from the city centre. Great view from the terrace. Big garden with nice pool. Nice bit room in the annex called Casa Bianca. Good breakfast. Onliy irrritation was that we had to pay for wi-fi extending one hour. Don't kone many hotels with this practice in 2014.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank trondpg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkshire
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 12 June 2014

Although this hotel isn't close to the centre of Siena, the bus route is fairly frequent and quick.
Views over the city are great. The barman is generous. The food was good in the restaurant.
We stayed in the main building, the room was a little small but ok.
We did ask for wifi access a few times and were old it was down, didn't seem right for it to be down for 2 days as we saw others using it.

Anyway it was a good hotel near the end of our tour of Tuscany..

Room Tip: It seems the rooms in the annexes are better.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank run2thesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, Italy
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 June 2014

Our stay at the Hotel Garden was great. The place is beautiful, clean and everyone was very accommodating. The hotel has a fantastic view of Tuscany, As great as the Hotel was, the knowledge, advise and recommendations by an employee named Atla was fantastic.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marc G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Garden Si... D, Responsabile relazioni pubbliche at Hotel Garden, responded to this review, 10 June 2014
Dear MarcG,

really thanks for your recent stay at the Garden Hotel in Siena..... is probably real truth that Atla is the Real Star of the Entire staff, he's manage as best the bar corner and the "Happy Hours" time with class&savoir fair.... everybody mean him!

my Personal Regards
Gianluigi Rubbioli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Garden

Property: Hotel Garden
Address: Via Custoza 2, 53100, Siena, Italy
Phone Number:
Region: Italy > Tuscany > Province of Siena > Siena
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #13 of 40 Hotels in Siena
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Garden 4*
Number of rooms: 122
Official Description (provided by the hotel):
Prestigious Villa dated back to the 1700, located in the north part of the city, just 10 minutes form the historical centre. The large rooms are divided between the main building; different in style and colours with classic refined furnishings. The restaurant “ La Limonaia” offers typically Tuscan tastes with panoramic view. Halls will surroundyou with their frescoes in the reading room and bar area. A large ancient oaks park and a roses garden host an open air swimming pool and a tennis court. Large meeting and banqueting area. Private parking for cars and buses. ... more   less 
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