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“Lousy front desk help; good location; great breakfast”
Review of Hotel Athena

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Hotel Athena
Ranked #6 of 40 Hotels in Siena
Certificate of Excellence
GreenLeadersSilver level
Seattle, Washington
Level 2 Contributor
1 review
“Lousy front desk help; good location; great breakfast”
Reviewed 1 December 2011

The Hotel Athena has some good qualities, first most being the breakfast, breakfast staff, and location (once you find it!) My daughter and I had bad experiences with the front desk, however, which was way under staffed (always the same stressed out, grim woman.) We got lost driving in (I know, should have gotten GPS) and called twice desperate. She was not only not helpful, but unsympathetic ("ask in a bar" was her reply, when we called from the train station.) Also, for the price of the hotel and the other amenities, the wi-fi internet should be free and unlimited.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juli F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athena55, Responsabile reception at Hotel Athena, responded to this review, 5 December 2011
Dear Juli F,

We thank you very much for your review, we understand your point of view and sincerely we apologize for what happened. After your report we asked our staff for explanation and we noticed that during your stay some of the receptionist were working on preparation of a meeting, we are really sorry, usually they are very clever and helpful as you can see by the others guest review.
Regarding the Breakfast, we thank you, is always appreciated by our clients. Regarding the internet service we do have 3 computers available at the reception free of charge, just the wi-fi in the room have a cost.

We have appreciated this review very much. It helped us to check and improve our services.
Our Best Regards
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Rating summary
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English first
New York City, New York
Level 6 Contributor
290 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 30 November 2011

Stayed Nov. 2011. Location is prime asset, as is the free parking behind the city walls. Found it easy using a Garmin GPS. Very clean hotel. They charge for wi fi, but have a couple of computers on the third floor for guests to use [free internet]. Room and bathroom are of adequate size. Beds are Italian style; very firm. Some of the staff is very nice and accommodating, others are cold and indifferent. No tea kettle in room. When we asked for one, we were told that only the large rooms have tea kettles. No offer to provide one was made. Siena is very small town. You can walk to the Duomo and Campo from the hotel in less than 15 minutes. Only other place we've stayed in Siena is called the Borgo Grondaie, which we think has more comfortable rooms and beds, but not as convenient for site seeing in the city. Between the two hotels, we'd pick the Athena because of its location.

Room Tip: Try to get room away from entry parking area.
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicolawca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanley, Falkland Islands
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 November 2011

Very well located and walking distance from town centre. Very close to good restaurants and plenty of parking places. Very helpful staff.

Room Tip: All rooms are quiet. Very little traffic.
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  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Archie48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester uk
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 November 2011

Hotel Athena is excellent.
Upon arrival the receptionists were very friendly and helpful. The room was spacious and clean. We had a bottle of prosecco on ice and the towels were arranged in a heart shape on the bed with a rose and heart shaped chocolates. We stood by the window looking out on Siena with a glass of prosecco each and this was the beautiful scene of our proposal! A memory that I will definitely keep with me forever.
The room was fantastic:- a beautiful, big and comfortable bed, great wall mounted large tv with Sky channels, tea and coffee facilities, gorgeous bathroom with good shower and spacious corner bath, there is a seating area in 802 as well as the bed.
Breakfast was flawless too. Internet is available for free just next to the reception area and you can pay a little extra for WIFI usage in the hotel.
All staff were most helpful at all times which made up for there not being a welcome pack in the room (not sure whether this is something that isn't provided in hotels generally across Tuscany and Umbria).
We can genuinely say we have absolutely no complaints about our 3 day stay (which we got a good discount on to top it off) at this gorgeous hotel within the walls of Siena.
Thank you!
Caroline & Chris

Room Tip: Stay in room 802 for a beautiful view of Siena!
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athena55, Responsabile reception at Hotel Athena, responded to this review, 2 December 2011
Dear Caroline & Chris,

Thank you for your nice review about your stay in Siena. It was a pleasure for us, that you remained highly satisfied with our services and facilities. Making you happy is our mission:
"We stood by the window looking out on Siena with a glass of prosecco each and this was the beautiful scene of our proposal! A memory that I will definitely keep with me forever"

Looking forward to welcome you back in our hotel.
With Best Regards,
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Saillon, Switzerland
Level 5 Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 November 2011

Hotel Athena in Siena is a nice hotel just inside the old city walls with parking place (free of charge).
Room are nice with good beds.
The hotel is located next to center town at few minutes from Palio place
Staff was nice and helpful to indicate place of interest, restaurants.
Map of city center are available at the hotel

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank JML_VS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level 6 Contributor
220 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed 17 November 2011

Reservations were made directly with hotel and we received excellent help from Eglantina
Arriving at Athena is much easier then expected, Close to entrance of old city of Siena.
Front desk were helpful at check in . We received room 612, a Double Superior Room. What a view! Bed was comfortable. Bathroom size was great but shower was terrible.
Requested to have it fixed but nothing happened.
Breakfast better then expected.
For some reason Italy do not like internet... 4 star hotel that does not offer free internet. Very disappointing.
Whoever cleans the 6th floor are great and extremely friendly!
Bottom line: except for Internet we would go again

Most important - Location!!!

Room Tip: Room with view at least 6th floor. anything below is not as good
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danny_il
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athena55, Responsabile reception at Hotel Athena, responded to this review, 2 December 2011
Dear Danny,

Thank you very much for your review on TripAdvisor. We do appreciate it very much. We're glad you enjoyed the good location of the hotel, the room view and the friendly staff.
We hope to have you soon here in Siena.

Looking forward to to welcome you again,
Our Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Downers Grove, Illinois
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 November 2011

The location is good, you can walk to most places within 15-20 minutes. We ate at the restaurant one night, and I had one of the best meals over our two week stay in Italy. The shower could have used a curtain - it was hard not to get the floor wet.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pantsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Athena

Property: Hotel Athena
Address: P Mascagni 55, 53100, Siena, Italy
Phone Number:
Region: Italy > Tuscany > Province of Siena > Siena
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Siena
#1 Green Hotel in Siena
#4 Business Hotel in Siena
#6 Family Hotel in Siena
#8 Romantic Hotel in Siena
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Athena 4*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Athena is located in the historical centre of Siena at five minutes walking from the principal attractive of the city (300metres far from the Cathedral, 500 metres far from Campo square). Easily reachable from San Marco gate by car getting the exit of Siena west from Tangenziale and following every directions for Duomo and San Marco gate. Hotel Athena offer private parking only for its customers. ... more   less 
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Also Known As:
Athena Hotel Siena

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