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“Waiting staff are hopeless”
Review of Vivace

Vivace
Ranked #48 of 525 Restaurants in Siena
Certificate of Excellence
Price range: US$17 - US$50
Cuisines: Italian, Mediterranean
More restaurant details
Restaurant details
Good for: Business meetings, Bar Scene, Kids, View, Child-friendly, Special Occasion Dining, Romantic, Groups, Local cuisine
Dining options: Dinner, After-hours, Lunch, Accepts Mastercard, Accepts Visa, Cash Only, Free Wifi, Full Bar, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Malpas, United Kingdom
Level Contributor
45 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Waiting staff are hopeless”
Reviewed 3 July 2014 via mobile

I'd walked past with my wife a few times as we were staying nearby and liked the look of the place - esp. the grassed outdoor eating area at the back. We rushed back there straight after the Palio to make sure we got a table & were seated in the lovely outdoor area.
But the waitress/service was dreadful. I can only assume it's a new place & the staff don't know each other/their own jobs yet.
We were variously forgotten, offered other people's food, offered our drinks order again (in a new configuration), and confused by what on earth was going on.
I did sympathise with the waitress as she was clearly having a nightmare with every table she was serving; not just ours, and could see the other (good) barman & the chef(!!) trying to make up for it and delivering food & drink.
The food was actually pretty good when it came out, and the bill was very reasonable, but they HAVE to train their staff better.
Avoid until the service improves.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank 40wattbulb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gennaro c, Manager at Vivace, responded to this review, 11 July 2014
We really do hope you give Vivace a second chance… as mentioned in our replies to the other reviewers, our opening coincided with the Palio of Siena..this in itself is a hectic time for all restaurants in Siena and due to this and the whole scenario with staff training and coordinating the kitchen proved to be a disastrous time for us. We are striving to improve in all areas on a daily basis and now feel positive that we can give our customers a positive dining experience in a unique location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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