I'd walked past with my wife a few times as we were staying nearby and liked the look of the place - esp. the grassed outdoor eating area at the back. We rushed back there straight after the Palio to make sure we got a table & were seated in the lovely outdoor area.
But the waitress/service was dreadful. I can only assume it's a new place & the staff don't know each other/their own jobs yet.
We were variously forgotten, offered other people's food, offered our drinks order again (in a new configuration), and confused by what on earth was going on.
I did sympathise with the waitress as she was clearly having a nightmare with every table she was serving; not just ours, and could see the other (good) barman & the chef(!!) trying to make up for it and delivering food & drink.
The food was actually pretty good when it came out, and the bill was very reasonable, but they HAVE to train their staff better.
Avoid until the service improves.
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