From the moment we walked into Hotel Pallotta we were made to feel right at home by the staff, in particular by the owner Stefano. We were given unrestricted access to the kitchen and an assortment of snacks and drinks, included in the price of our stay. We also ate at Trattoria Pallotta, owned by the same family. We had an excellent meal and great service.
During our stay we had a scheduling dilemma that prevented us from getting to Orvieto in time to pick up a rental car. Stefano went to great lengths to assist us. He spent hours looking up different public transportation options. When that didn't work, he drove us to the closest airport, free of charge, in hopes of finding a rental car. When it became apparent that no rental cars would be available, Stefano drove us over an hour away to Orvieto, dropping us off at the door of our rental car agency. He used his personal vehicle and asked only to be reimbursed for the cost of gas.
We have both traveled extensively and have stayed in many establishments around the world but have never been treated so kindly and patiently by a hotelier.
- Official Description (provided by the hotel):
- ...in a medieval house in the heart of the city. A comfortable, welcoming room, the windows stretching up to the roofs of the old houses... ... more less
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