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“Centrally located, modern, quiet”

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Pullman Basel Europe Hotel
Ranked #11 of 51 Hotels in Basel
Certificate of Excellence
Reviewed 16 April 2014

First time at this Hotel in Basel. Great Location downtown Basel, Close to the fairground.
Many Restaurants and shop nearby, tramway stop just 100 feet from Hotel.
Clean and modern rooms, very quiet, most friendly staff.
Rain shower, comfortable beds.
Great place to stay in Basel.

  • Stayed: April 2014, travelled on business
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Thank Reto1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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370 - 376 of 755 reviews

Reviewed 12 April 2014

I stuck with the old Mercure through thick and thin, and while they were refurbishing it and changing it into the Pullman was a bit on the thin side. Just got back from there having stayed three nights this week and it's changed dramatically, and all for the better.

They must have recognised my loyalty as I was given a room on the top floor with a balcony looking over the garden. I can never quite decide which is considered the better side of the hotel - the front overlooks the street with a view of the police station so perhaps the garden is the best!

Anyway, the breakfast has a very good buffet selection and I ate one night in the restaurant as well. Both were very pleasant, and the service is polite and with a smile. The restaurant opens on to the street when it's warm enough, which creates a very nice continental atmosphere.

As ever you get a free tram pass and there's a tram stop outside, which has a service every couple of minutes during the day.

Downsides? I don't know if they have any softer pillows available but I wish now I'd asked for one! Also it doesn't look as if the rooms are air conditioned, although there's a gadget on the wall that seems to measure the temperature but not allow you to change it.

On balance, pretty impressive.

Room Tip: Ask to overlook the garden. Or you could ask for the separate block called the Residence if you wan...
  • Stayed: April 2014, travelled on business
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1  Thank 339,334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

Stayed one night on business. Very new feel to hotel. All public areas and rooms fresh, clean and modern. Good standard Pullman hotel. No issues at all. Not is the best area of Basel if you are a tourist but Basel isn't a big place and local transportation is free so isn't too much of an issue unless you want scenic views which this hotel doesn't have.

  • Stayed: March 2014, travelled on business
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Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

1 check the rates (anything from 110 CHF to 770 CHF per night for the same single room)
2 make sure you don't pay the (slow) internet
3 expect a very average (new) fitness, no pool
4 be ready to fight for your breakfast at the buffet (staff will only stay in your way but not help - everything is in a very narrow space)
5 air conditioning at its worst (impossible to turn on or off, impossible to change the temperature for more then two (!) degrees -
6 no room service, no dry cleaning on saturday's, sunday's
7 only public parking
All in all, if you can stay for 110 CHF it is a fair deal, if you pay more, think about it.
Location is, if you are at any Fair, great - but then the price is overly high

Room Tip: Rooms on the street side might be noisy, ask for back-side (in any case no view to speak of) Consid...
  • Stayed: March 2014, travelled on business
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Thank Geneva2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E B, Manager at Pullman Basel Europe Hotel, responded to this reviewResponded 7 April 2014

Thank you for taking the time to tell us about your experience at the Hotel Pullman Basel Europe.
Regretfully, we did not meet your expectations and you were not satisfied with the services.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in not too far distance.

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Reviewed 2 days ago
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  • Stayed: May 2017, travelled with friends
    • Location
    • Rooms
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Thank Salvatore D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5921, Front Office Manager at Pullman Basel Europe Hotel, responded to this reviewResponded yesterday
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Reviewed 2 days ago
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  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
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Thank mazurier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5921, Front Office Manager at Pullman Basel Europe Hotel, responded to this reviewResponded yesterday
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Reviewed 2 weeks ago
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Room Tip: Très calme coté jardin
  • Stayed: September 2017, travelled solo
    • Rooms
    • Cleanliness
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Thank Blue403
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H5921, Front Office Manager at Pullman Basel Europe Hotel, responded to this reviewResponded 1 week ago
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Additional Information about Pullman Basel Europe Hotel

Address: Clarastrasse 43 | Kleinbasel, Basel 4058, Switzerland (Formerly Mercure Hotel Europe Basel)
Phone Number:
Region: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Basel
#6 Family Hotel in Basel
#6 Luxury Hotel in Basel
#6 Business Hotel in Basel
Price Range: £94 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Official Description (provided by the hotel):
The Pullman Basel Europe Hotel reopened on March 1st 2014 after a sustainable refurbishment and is a 4-star hotel close to the historical center of the city, the Messe Basel congress and exhibition center is easily accessible. Whether on a leisure or business trip, relax in one of our fully refurbished rooms and enjoy free WIFI and Wired Internet access. The hotel also features a bistro and the gourmet restaurant Les Quatre Saisons. A Fit lounge aswell as 6 meeting rooms. An indoor private car park is available and hotel guests enjoy free access to all means of public transport in Basel. ... more   less 
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Also Known As:
Accor Hotel Europe Basel

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