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Pullman Basel Europe Hotel
Ranked #7 of 51 Hotels in Basel
Certificate of Excellence
Amsterdam, The Netherlands
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 July 2014 via mobile

The hotel is very new, and the staff was very friendly. There is a parking garage and a tram stop Infront of it. The room has a very cool design and is very well equipped. The bed is double and not two singles together so that's a plus! It was a Very clean, quiet, modern room. Ask for a room at the back!
The only downside is that I couldn't work the a/c but wasn't so hot. Plus the breakfast is overpriced and not included :( aw. Other than that, I would come back for sure! Loved it.

Stayed July 2014
Thank Giulianna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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709 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Brussels, Belgium
Level 5 Contributor
82 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 July 2014

- Breakfast is good but not waw!
- public transportation ticket included in price
- I got a free upgrade to a superior room which was nice but too me the room i got, looked pretty standard for the price I was paying.
- people at reception very nice

- The room does not have round sockets (all sockets are small). So I could not charge my computer battery because it has a round electricity plug. I thought this was pretty inconvenient.
- if your room is on the street side, it can be noisy. The tram runs just in front of the hotel, and starts to run early in the morning.
- I could not adjust the temperature in the room.
- I think this hotel is too expensive for what you get.
- shower is in the bath, not seperate. For that price I would expect a nicer bathroom.
- Shower tap is located just above the bath, right under the shower head , So every time you want to change the temperature or flow of the water, you need to reach down, which makes your hair all wet. Maybe not important to some people but I don't always wash my hair and like to keep it dry while showering.
- Dinner at hotel restaurant is ok but nothing special

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Thank Maya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E B, Manager at Pullman Basel Europe Hotel, responded to this review, 21 July 2014
Dear guest, many thanks for your feedback which we apriciate. We suggest to ask for a room with walk in shower and facing the garden upon your next visit. We therefore hope to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
135 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 July 2014 via mobile

This is a nice hotel you can't go wrong here. Clean, comfy beds, good service, ok food, good breakfast you won't be disappointed.
There's a few things missing for it to stand out as an excellent place for business travel - rooms a little airless (you can open windows but on a still night not much fresh air came in!), slow internet, no irons in room.
That said I was very happy and would use again.

Stayed July 2014, travelled on business
Thank nzd31155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hockenheim, Germany
Level 6 Contributor
89 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 July 2014

We stayed in this hotel for 3 nights and can recommend it to everybody coming to Basel. Hotel is perfectly located for city trip since all important places are reachable via public transportation in very short time (ticket for public transportation is included for whole stay). We had a room in the separate building in the back so that it was very quiet. Room was big, clean and very nice. Staff was also friendly and helpful. Definitely a place to return! Hai Anh & Daniel

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank HaiAnh-Daniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

Had one night at Pullman Basel as a part of a European round trip, and I am extremely satisfied with the hotel. Nice and friendly staff. Great service. Great rooms and nicely located. I will return in the future.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldenzaal, Overijssel, Netherlands
Level 6 Contributor
276 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 3 July 2014

Stayed in this hotel for 3 nights while conducting business in Basel. The hotel is perfectly reachable by public transport from the airport. Just take bus 50 to the train station in the city and then jump on tram 6 in the direction of Riehen, Grenze. Get out at stop Clarastrasse and its just a short walk from there to the hotel. Price for a ticket is about 4 euro.

There are also many trams which stop pretty much in front of the hotel and will take you all around the city. A public transport card is provided for free by the hotel once you check in. Great service.

I was assigned a room in the Residence building in the back. Nice modern and clean rooms. There was a thermostat, but it didn't do anything. So no air conditioning which made the room quite hot. There was only a small window that could be opened.

The internet access (both cabled as well as Wifi) was also quite flaky at times. Especially around the rush hours in the evening there wasn't any connection possible at frequent times. Quite irritating and embarrassing for a hotel with this standard.

In the minibar you'll find two bottles of water which are provided for free. Nice. I also was presented a wonderful fresh fruit plate on my first day. Never seen that gesture before. Neat!

A thing that, again, a hotel of this standard and price category should have in my opinion is at least a sauna and preferably also a swimming pool. Neither are present. There is a small but modern gym though.

Breakfast is a bit small, but should have all you need. Loved the variety of special cheeses and thick salmon slices.

At approximately 10 minutes walk you can reach the Rhine river which is lovely to walk along.

Staff is friendly and helpful, although it would be nice if they would respond more accurately to complaints like regarding the temperature control in the room and the internet access rather than first trying to deny or defend it. They did ask at checkout if all had been in order though, always like when they to that.

All in all certainly not bad, but lacks some facilities and features in the rooms that I normally already see with the lower priced brands in the Accor Hotels chain.

Room Tip: Ask for a room in the Residence building. Nice and quiet!
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1 Thank NL_Koen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
237 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 29 June 2014

This hotel is the best. Great breakfast. Helpful staff. Its location is very good. Handy to everything.
I actually stayed in a separate building in the back. It is called the residence so it was very quiet. On check in I was given a gift, local snack box which was very good. I also received a transit pass which came in handy. Basel is such a nice city, I want to go back soon.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CanViking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Basel Europe Hotel

Property: Pullman Basel Europe Hotel
Address: Clarastrasse 43 | Kleinbasel, Basel 4058, Switzerland (Formerly Mercure Hotel Europe Basel)
Phone Number:
Region: Switzerland > Canton of Basel > Basel
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Basel
#5 Romantic Hotel in Basel
#6 Family Hotel in Basel
#6 Business Hotel in Basel
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Official Description (provided by the hotel):
The Pullman Basel Europe Hotel reopened on March 1st 2014 after a sustainable refurbishment and is a 4-star hotel close to the historical center of the city, the Messe Basel congress and exhibition center is easily accessible. Whether on a leisure or business trip, relax in one of our fully refurbished rooms and enjoy free WIFI and Wired Internet access. The hotel also features a bistro and the gourmet restaurant Les Quatre Saisons. A Fit lounge aswell as 6 meeting rooms. An indoor private car park is available and hotel guests enjoy free access to all means of public transport in Basel. ... more   less 
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Also Known As:
Accor Hotel Europe Basel

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