We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A hotel where you can't sleep...”
Review of Hotel Victoria

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Victoria
Ranked #24 of 51 Hotels in Basel
Certificate of Excellence
Keerbergen,Belgium
Level 5 Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“A hotel where you can't sleep...”
Reviewed 13 January 2014

There are three basic services I expect a hotel to provide to its guests: a good night's sleep, a refreshing (morning) shower and some feeling of hospitality. Hotel Victoria provides nothing of it all. Although I booked a suite (turning out to be a big room with a closet in the middle to divide the sleeping area from the sitting area) on the fifth floor, I haven't slept a wink for two nights in a row. The rooms are not soundproof and the Centralbahnplatz is the turning platform for the streetcars which make sharp screeching sounds as good as 24 on 24 hours. Terrible! The bath rooms are old and tiny. And at breakfast, the waitresses were more interested in getting home as soon as possible and consequently in returning the buffet to the kitchen rather than satisfying the hotel guests. A terrible experience in an otherwise charming city!

  • Stayed October 2013, travelled solo
    • Value
    • Sleep Quality
    • Rooms
    • Service
Helpful?
8 Thank Guidhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

525 reviews from our community

Traveller rating
    155
    259
    81
    18
    12
See reviews for
76
157
50
163
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cuenca, Ecuador
Level 6 Contributor
210 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 11 January 2014

We regretted that we only stayed here one night. It was absolutely incredible in every way. It was probably the most comfortable place we stayed on our entire Switzerland trip - with its luxurious beds and down comforters. The room was huge by European standards and the bathroom was exquisitely large and clean. The room was quiet and tastefully decorated. We had to leave early the next morning and this hotel was right across the street from the train and bus station - so convenient for us. And the hotel gave us complimentary bus tickets to the airport! The staff was friendly and helpful and I would highly recommend this to anyone visiting Basel!!! Best of all, for what it was, I was surprised that it was not as expensive as some of the other hotel we stayed in. WIN!

Stayed January 2014, travelled as a couple
Helpful?
3 Thank sanguinewanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palos verdes,ca.
Level 3 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 January 2014

Easy to hop the train to the old city of Basel and a clean, nice place to stay. We were only there one night on our way to Strasbourg. Basel is such a nice town and we loved the Christmas Market in December. We would stay again...
L and M

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LisaPalosVerdes_ca_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 2 January 2014

A good, efficient, clean hotel in the heart of Basel, opposite the main railway station and a short walk from the city centre but it has little personality. The staff were friendly and, as you would expect, multi-lingual, offering excellent suggestions for both restaurants and places to visit. The lifts are close to reception but no help was offered with luggage.
The rooms are comfortable and bright without being anything special, mine had a wall virtually entirely of glass overlooking the internal garden area. The bathroom is adequate and functional, nothing more. The restaurant food was good and the bar - the street entrance makes it one of the closest to the stations meaning a number of travellers were there - friendly and lively with a good choice. Breakfast was included with a decent choice of both hot and cold food although using a self-service machine for tea and coffee was disappointing when there were so many staff available and the quality of the beverages were merely OK.
I would certainly recommend the hotel which, by standards of several others in the city, was good value for money.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheshire
Level 5 Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 January 2014

Just got back from 3 nights here beautiful hotel will lovely rooms. Breakfast very good with plenty of variety. The location is perfect with all the trams right outside although this was a down side for our friends who had a front room which was very noisy at night. It has a nice little bar and very friendly and helpful staff

Room Tip: A comfort room is very big no need to pay for anything larger
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bowiecheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woking, United Kingdom
Level 2 Contributor
3 reviews
Reviewed 1 January 2014

Basel is about a 20 min. bus ride (no. 50) from the airport to the train station. Hotel Victoria is right opposite the station, therefore, perfectly situated if you wish to travel anywhere else. The christmas markets were about a 5 min. walk away and were lovely. Being able to sit on the bank of the Rhine was great, although went in December it was warm enough to do this.
The hotel was clean and staff friendly, the breakfast was a bit of a shambles but apart from that enough to see you through the day. The only minus I would have to say was that we had a front room and could not sleep too well due to the noise of the trams, but then was only there for a couple of nights.
Would we go back ....... YES

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 December 2013

Enjoyed a lovely stay at Hotel Victoria.

Staff, location, quality, value - top notch.

Do not ever hesitate to stay here when in Basel!... You will not be disappointed.

A pleasant surprise from a Swiss hotel....Actually, the very first time I have ever walked out of a Swiss....( or European hotel afor that matter) and perceived that my stay was value for money!!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jena J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Basel hotels
St. Alban
Hotel Schweizerhof Basel
Hotel Euler
#14 of 51 in Basel
247 reviews
Altstadt
GAIA Hotel
GAIA Hotel
#6 of 51 in Basel
868 reviews
Show Prices
Show Prices
Show Prices
Vorstädte
Steinenschanze Stadthotel
Vorstädte
The Passage
The Passage
#9 of 51 in Basel
524 reviews
Metropol Hotel Basel
#23 of 51 in Basel
238 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Victoria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Victoria

Property: Hotel Victoria
Address: Centralbahnplatz 3-4, Basel 4051, Switzerland (Formerly TOP Hotel Victoria)
Phone Number:
Region: Switzerland > Canton of Basel > Basel > St. Alban
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#15 Luxury Hotel in Basel
#15 Romantic Hotel in Basel
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Victoria 4*
Number of rooms: 107
Official Description (provided by the hotel):
The Hotel Victoria offers traditional hospitality and modern hotel comforts in the centre of Basel next to the main train station (SBB). You will be enchanted by the unique atmosphere of this stylish hotel. The rooms blend an exclusive Victorian ambience with all the comforts of modern life. All rooms are equipped with a functional working desk, phone, free Wi-Fi, large flat screen TV, room safe, minibar with free mineral water, door spy hole, tea and coffee maker facilities. Le Train Bleu Restaurant and Bar offers a fine choice of traditional Swiss, regional and international dishes. During summer, guests can relax with a drink or meal on the terrace. The hotel offers 24-hour reception, laundry and room services. The hotel also features a small fitness room, business corner with free Internet access, and a selection of daily newspapers. Guests staying at the hotel can use Basel's public transportation free of charge. The most attractive museums, theatres, sport stadiums, the Basel ZOO, as well as the congress and exhibition centre, are easily reachable on foot or by public transportation. Parking is possible in the hotel's underground garage. This is our guests' favourite part of Basel, according to independent reviews. This property also has one of the best-rated locations in Basel! Guests are happier about it compared to other properties in the area. We speak your language! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hotels.com, Priceline, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hotel Victoria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Victoria Hotel Basel
Hotel Victoria Basel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing