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“Excellent service and all around nice hotel”

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Steinenschanze Stadthotel
Ranked #2 of 51 Hotels in Basel
Certificate of Excellence
Reviewed 9 May 2014

The first thing of note is that the service there goes the extra mile. When I arrived, they offered free drinks down stairs to help get settled in.
There is also nice water in the room. There is free WIFI and they offer every assistance you could ask for (even gave a free ticket for taking the bus or tram for a day).

The location is nice and is only 1 stop on the bus away from the Central Station (or could probably walk it in about 10 minutes). Bus stop literally goes in front of the hotel and starts from right in front of the station.

The beds are very comfortable and the pillows some of the most comfortable I've slept with.

Overall I'd recommend it, and compared to the price of other nearby hotels seems a bargain (although it's not an inexpensive hotel, comparatively to other nearby hotels is priced well)

  • Stayed: May 2014, travelled on business
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Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaela-Maria N, Manager at Steinenschanze Stadthotel, responded to this reviewResponded 11 May 2014

Dear Guest

We thank you very much for your nice feedback about our hotel.
We are glad that you enjoyed our services free of charge as the welcome drink, the WIFI and the mobility ticket.
We are intransigent about the quality of our beds and we are happy that you slept well. Did you saw our choice of special pillows? (Neck support pillow, allergic pillow, etc…)
We always try to assist our guests with different information’s about the city or the events so that they can enjoy Basel in the best conditions. You certainly appreciated that the city center is almost 5 minutes far by walk.
Basel is a little city with which have rich culture and with so much museums that you cannot see all in a short time.
It would be a pleasure to welcome you again in our hotel

Best regards

Michaela-Maria Nazarek
Manager

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251 - 257 of 503 reviews

Reviewed 26 April 2014

As grandparents, we wanted to take our two young grandsons, aged 6 and 8, to the Basel Zoo…(highly recommended as well, by the way) and we decided to spend one night in this hotel. We were so warmly welcomed and the staff gave us extra tips on other attractions which would be suitable for the children so we decided to stay another night. The very kind and polite receptionist did a bit of juggling and managed to give us the same room for another night. This room (59) was perfect for children even having a little patch of grass outside for a bit of a ball game! Breakfast was delicious and the entire experience was positive.

Room Tip: Room 59 is a suite with interleading doors and a shared bathroom. One of the beds is actually a pull...
  • Stayed: April 2014, travelled with family
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Thank Marion C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaela-Maria N, Manager at Steinenschanze Stadthotel, responded to this reviewResponded 29 April 2014

Dear guest

Firstly we would like to thank you for your kind review on Stadthotel Steinenschanze. As you have mentioned, our staff try always to give the best service at the reception as well as during the breakfast. We do try whenever possible to assist guests with any kind of problems, recommendations or special wishes.
One of the main reason, why guest book our hotel is the great location. The old town with the tourist attractions, the center with museums and the shopping possibilities are just around the corner.
As you mentioned it, the zoo is very famous and is a very nice attraction for children.

We are glad that you enjoyed the room 59 (also called studio) which is the ideal room for family.

It would be a great pleasure for us to welcome you back at Stadthotel Steinenschanze in future

Kind Regards

Michaela Maria Nazarek
your Host

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Reviewed 25 April 2014 via mobile

Just stayed here for the past few nights with my 20 year old daughter.
Was greeted with a very warm welcome and instantly made to feel at home.
The twin room we shared overlooked the lovely gardens.
Everything is spotlessly clean and breakfast is wonderful.
The location is perfect, from the SBB we took the bus 30 and got off at the first stop, and it's directly in front of you.
The centre of Basel is a 2-3 min walk away.
All the ladies on the reception desk have been pleasant and so very helpful.
They even have a welcome drink and nibbles in the afternoon of your arrival.
All in all a little gem.
I'd recommend this to anyone heading to Basel.

Stayed: April 2014
1  Thank Lyndalove48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaela-Maria N, Manager at Steinenschanze Stadthotel, responded to this reviewResponded 29 April 2014

Dear Guests

We thank you very much for your feedback.
You mentioned some of our “strong points” but we are particularly happy that you feel at home in our hotel!
As you mentioned it, we have the advantage to be very near from the city center and even so we have a wonderful and quiet garden. During the summer, we serve also the breakfast there.
As you stayed several nights with us, we guess that you could see an important part of the city and enjoyed the good living, and true authenticity of Basel!

Looking forward to welcome you again with us we remain

With our best regards

Michaela-Maria Nazarek
your host

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Reviewed 22 April 2014

We stayed in a two room suite (506 & 507) with 2 adults and 2 children. The rooms were small but comfortable and very clean in an Ikea type style. Both rooms featured a balcony overlooking the old town. The staff was very kind and helpful and the free snacks and drinks in the evening was very nice. It was a short and easy walk from the hotel into the old town. There was a parking garage right across the street and a surprisingly peaceful courtyard behind the hotel (and adjacent to the dining room). Free wifi was good.

  • Stayed: April 2014, travelled with family
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Thank TRRalph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaela-Maria N, Manager at Steinenschanze Stadthotel, responded to this reviewResponded 28 April 2014

Dear Guests

Thank you very much for your kind feedback.

We are glad to hear, that you enjoyed the room, the service of our staff, the ambient in our quiet garden and the position of the Hotel Steinenschanze. (When the weather is nice, we also serve the breakfast in the garden!)

The old town with the tourist attractions, the center with museums and the shopping possibilities are just around the corner.
Also, the free ticket for the public transportation makes is easy to explore the city or get to the offices.
Every season is interesting in Basel!
During Summer time, you can swim in the Rhein. In October, there is a nice autumn festival and we have also a beautiful Christmas market!
Auf course you can also visit one of our multiple museum.

So it would be a great pleasure for us to welcome you back at Stadthotel Steinenschanze in future!

Michaela-Maria Nazarek
Your Host

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Reviewed 22 March 2014

Stayed here for 2 days recently. We were staying for a Marilyn Monroe exhibition and for the car show in Geneva.

Room was round the back. It was quiet. Room was clean, lovely, big.

Wi-fi worked well. Only a 5 minute walk to the Museum, shops etc. bus from train station stops outside the hotel.

Hubby went to the tourist information desk at the airport, as we were staying at a hotel, we didn't pay for the bus from the airport to the centre. At the hotel, we got a free ticket each for the buses, trams etc.

If in Basele again, we would stay here again.

At the airport, if you want to eat + shop, do so before you go through passport control (after duty free) as there us nothing much beyond passport control.

  • Stayed: March 2014, travelled as a couple
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4  Thank joviscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this reviewResponded 15 April 2014

Dear Guest
Thank you so much for rating us. We do appreciate that very much! And thank you for so many friendly compliments. Be sure, that we will keep on doing our job with pleasure.
Looking forward to welcome You again in future.
Best regards

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Reviewed 22 March 2014

The staff at the Hotel Steinenschanze was absolutely superb. All three of the front desk staff members with whom I had the pleasure of interacting were professional, warm, and genuinely interested in providing the best service possible. I had the misfortune of traveling to Basel on business and showing up at check-in with two minor medical emergencies (airplane ear induced by flying with a head cold, as well as a raging infection in both eyes that started two hours before I had to board my plane). They immediately made me feel like family by showing compassion and going to the trouble of finding me excellent medical help within walking distance of the hotel (an ophthalmologist happens to have an office right next door, and one of the staff members personally escorted me there and got me an appointment right away). In short, they were there for me in my time of need at the end of a very long journey from the US, and they did it with grace. I am indebted to them.

The rooms are typical modern Euro style, but very functional. It's amazing what they were able to squeeze into their bathrooms given their small size; the hardware and fixtures were top-notch. The shower in my bathroom had both an overhead "heavy rain" showerhead and a handheld showerhead. The hot water was plentiful and the water pressure was excellent.

The breakfast was more than adequate for my needs.

I would stay at the Scheinenschanze again without hesitation.

Room Tip: Rooms in the back of the hotel are probably the quietest because there are no roadways immediately b...
  • Stayed: March 2014, travelled on business
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3  Thank LDubz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this reviewResponded 15 April 2014

Dear guest

Firstly we would like to thank you for your kind review on Stadthotel Steinenschanze. As you have mentioned, our staff is offering an extraordinary service at the reception as well as during the breakfast. We do try whenever possible to assist guests with any kind of problems, recommendations or special wishes.
One of the main reason, why guest book our hotel is the great location. The old town with the tourist attractions, the center with museums and the shopping possibilities are just around the corner. And, you are right, the free ticket for the public transportation makes is easy to explore the city or get to the offices.
It would be a great pleasure for us to welcome you back at Stadthotel Steinenschanze in future

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2014

Really good hotel and an ideal base for exploring Basel.
Great location within a short walk of Basel's main sights and shops/restaurants.
Really friendly and helpful staff.
Modern, clean, comfortable and spacious rooms.
Highly recommended

Room Tip: We stayed in Room 505 which was nice
  • Stayed: January 2014, travelled as a couple
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1  Thank Michael_and_Laura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Steinenschanze Stadthotel

Address: Steinengraben 69, Basel 4051, Switzerland (Formerly Minotel Steinenschanze)
Phone Number:
Region: Switzerland > Canton of Basel > Basel > Vorstädte
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#5 Best Value Hotel in Basel
#7 Romantic Hotel in Basel
#9 Business Hotel in Basel
#16 Family Hotel in Basel
Price Range: £95 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Steinenschanze Stadthotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
The Steinenschanze Stadthotel has everything you want from a modern and comfortable hotel: Ideally located in the center of Basel, near the old town and near the University of Basel, the museums and the most important institutions. Very easy access to the convention center and the Messe Basel: 9 minutes by car or 14 minutes by tram. Very good access to Airport Basel: 12 minutes by car or 30 minutes by bus. Contemporary urban design, friendly and bright Gstfreundlicher, likeable service, rich breakfast buffet with lactose and gluten-free, vegan offer. Free Wi-Fi. Not much indicated from the outside out: in this haven of peace and relaxation in the middle of the city. Here in the garden you can have breakfast in warm weather and take your aperitif to be. Or simply cuddle up with a good book on one of the comfortable garden chairs and listen to the whispering leaves. Give yourself a break from everyday life. In Steinenschanze Stadthotel. ... more   less 
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Also Known As:
Minotel Hotel Basel
Minotel Basel
Basel Minotel

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