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“Location, service and comfort”

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Steinenschanze Stadthotel
Ranked #2 of 51 Hotels in Basel
Certificate of Excellence
Washington DC
Level 5 Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Location, service and comfort”
Reviewed 12 July 2014

As other reviewers have commented, the Steinenschanze is a real find, just steps above the historic center of the city. We stayed 2 nights in a large modern room at a reasonable rate that included a delicious breakfast (at other hotels in Switzerland, you can expect to pay an additional $30 or so per person just for that). In the afternoons, complimentary wine and snacks are offered in the bar/restaurant area (or will even be brought to your room free of charge). Amenities include a Nespresso machine in the room, large flat screen TV, and free Wifi. The hotel itself has no parking, but there is a major underground public garage directly across the street with an elevator that exits just in front of the hotel. All of the staff are extremely helpful and friendly, and we felt welcome the moment we came in the door.

Room Tip: The rooms facing the main street all have A/C, so you can close the windows and have complete silenc...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank ArnepDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this review, 15 July 2014
We are glad to read your kind review on Stadthotel Steinenschanze. We do try, whenever possible to assist guests with any kind of problems, recommendations or special wishes.
One of the main reason, why guest book our hotel is the great location. The old town with the tourist attractions, the center with museums and the shopping possibilities are just around the corner. And the free ticket for the public transportation makes is easy to explore more of the city.
It would be a great pleasure for us to welcome you back at Stadthotel Steinenschanze in future

Kind Regards
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475 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
London, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2014

Our hotel of choice was full, and they recommended this hotel. What a brilliant recommendation.

As others have said, it is good value for money (for Basel), the location just a few steps from the Altstadt and its closeness to public transported suited us just fine. The staff were incredibly helpful and friendly.

But the real bonus was the garden: it is such a great retreat after a day's sight-seeing. Very peaceful plus the added bonus of the free snacks and drinks.


Finally the hotel is owned by a Compagna, a Swiss charity, (http://www.compagna.ch), which provides a wide range of services, so I felt my hard earned money was going to support a good cause.

Room Tip: We had a 3rd floor garden side room - it was very quiet and my partner is a very light sleeper and h...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarrieBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this review, 8 July 2014
Thank you very much for your kind review on Stadthotel Steinenschanze. We always communicate the ratings in our team meetings, and our staff is happy to hear your comments. We do try whenever possible to assist guests with any kind of problems, recommendations or special wishes.
One of the main reason, why guest book our hotel is the great location. The old town with the tourist attractions, the center with museums and the shopping possibilities are just around the corner. And the free ticket for the public transportation makes is easy to explore the city or get to the offices. And, during the warmer month of the year, our garden is a nice surprise.
Only a few of our customers find out, that we belong to a charity organization, which supports different projects since 100 years ago. We are pleased to hear, that you found out this.
It would be a great pleasure for us to welcome you back at Stadthotel Steinenschanze in future

Kind Regards
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2014

We flew into Basil on June 6th and had a wonderful stay at the hotel. Eva who was one of the receptionists was so delightful to work with. They told us how to use the free public transportation to get to the hotel and it worked perfectly. When you arrive they have wine and snacks down stairs for you. Also there is a lovely garden where you can have a wonderful breakfast or just unwind after a day in the city. The room was quite nice. Not large as many American hotels but it was plenty big for us. The hotel is located only a couple blocks from the old town so it was easyto work down and explore the city and also enjoy some of the wonderful food in the area. We were boarding a Viking Cruise ship the next day and it worked well as it was only a couple of miles from the hotel to the Viking ship. I would highly recommend this hotel for anyone wanting to be near the city center in a nice hotel.

Room Tip: rooms were quite so no problem where you stay in the hotel.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this review, 21 June 2014
Thank you very much for your positive review at TripAdvisor. We are very pleased that you could spend a nice stay in Basel and in our House. Praise makes us happy and confirmed us in our daily work. We wish you a good time and would be pleased to welcome you once again with us.
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Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 June 2014

My wife and I just spend 3 days in this comfortable hotel. Our room was very quiet, clean and comfortable. Considering the price of other hotels in Basel, it was a true value for the money. Its location is just a 10 minute walk from a main tram stop down town. The front desk people were all very friendly and helpful. And afternoon tea, wine or beer is graciously offered to all guests. We would definitely stay here again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this review, 8 June 2014
Dear guest!

Thank you very much for taking your time to write such a kind review about our hotel.
Our priority is to give our guests the best service possible, so they can enjoy the experience of staying with us. One of the main reason, why guest book our hotel is the great location. The old town with the tourist attractions, the center with museums and the shopping possibilities are just around the corner.
We would be more than happy to welcome you back in our hotel!
Kind regards,
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Camperdown
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 May 2014 via mobile

Rocked up here after a 5 hr drive from Paris . Easy to find on the GPS . Lucky to find such helpful people on the reception . Elmira and Alex , were more than helpful . Sent us straight to the downstairs lounge for a complimentary drink ( or three ) We loved the city, we were lucky to arrive when there was a half marathon on and did it . The 21 k covered 3 countries ,Germany, Switzerland and France. Good staff, clean rooms, loved it !

Stayed May 2014, travelled as a couple
Helpful?
Thank wallzy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this review, 8 June 2014
Dear "Happy Campers"

We would like to thank you for your kind review on Stadthotel Steinenschanze. As you have mentioned, our staff is offering an extraordinary service at the reception as well as during the breakfast. We do try whenever possible to assist guests with any kind of problems, recommendations or special wishes. The Garden is our hidden "Oasis" a nice surprise for all customers in summer.
One of the main reason, why guest book our hotel is the great location. The old town with the tourist attractions, the center with museums and the shopping possibilities are just around the corner. Unfortunatey, you couldn't use the free ticket for the public transportation. May be next time:) It would be a great pleasure for us to welcome you back at Stadthotel Steinenschanze in future

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
antioch, ca
Level 5 Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 May 2014

Steinenschanze Stadthotel, Steinengraben 69, is an excellent hotel, very comfortable and clean and short taxi ride from the train station and a short walk to museums. The staff was outstanding. The desk clerk escorted us to our room, demonstrating how to use the elevator and the different features of our room. Throughout our stay, the staff responded to our every request with smiles, recommending a wonderful restaurant for dinner, giving us tips on sightseeing in Basel, and on using the city's fantastic transit system, and providing a free transit pass. For breakfast, the hotel has a generous buffet in a beautiful garden room/lounge. On sunny days guests can breakfast outside in the hotel's garden. On the day before our departure, the staff ordered a taxi for us and then stored our luggage on the departure day. They urged us to make ourselves comfortable in the downstairs lounge and then called us upstairs when the taxi arrived. I highly recommend the hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rockys_friend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaela-Maria N, Manager at Steinenschanze Stadthotel, responded to this review, 19 May 2014
Dear Guests

We thank you for your kind feedback about our hotel.
It is very rewarding for us to hear that you field comfortable and that you will keep a nice memory of your stay in Basel.

One of the most important for us is to be helpful and pleasant with our guests.
We hope that this is the reason why they like to come again to the Hotel Steinenschanze!
The other reason may be the great location of our hotel. The old town with the tourist attractions, the center with museums and the shopping possibilities are just around the corner. And you are right that the free ticket for the public transportation makes is easy to explore the city even if the center is only around the corner.

Now the sunny days arriving and there will be a special ambiance in Basel.
During the summer there are nice festivals along the river and in the old town.
For exemple Basel Tattoo, in July. (Bands and best representational orchestras from all continents. Marching to classic military music, rock-and-rolling to pop and rock, pipes and drums from the Scottish Highlands etc…)
There are many other occasions to visit Basel and it would be a great pleasure for us to welcome you back at Stadthotel Steinenschanze in future

Best regards

Michaela Nazarek
Manager
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Ghent, Belgium
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 May 2014

I loved everything about this hotel, except maybe the prices. I arrived quite early, at 7:45 but it was no problem for the staff. My room was already ready, so I had some time to refresh before heading off.
The staff was really friendly: they gave directions, offered an umbrella when it was raining and the first day they brought a tray with wine and salty snacks to my room as courtesy. Every afternoon, until midnight, you can help yourself to some free wine and other beverages.
The room was spatious and nicely decorated. The bathroom was beautiful, I loved the oversized rainshower. The placement of the toilet wasn't that well though. Apart from the toilet itself being a bit too small for me to comfortably sit on, you also had to keep the door open to have any comfort.
THe location of the hotel is perfect. It's near public transport and the city center. Even though a free public transport pass was given to me on check-in, I had no need for it because everything could be reached by foot.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janvryck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaela-Maria N, Manager at Steinenschanze Stadthotel, responded to this review, 1 June 2014
Dear guest

We thank you for your friendly feedback about your stay in our hotel.
As you mentioned, our hotel is not far at all from the city center which can be reached in 5 minutes by foot. The mobility ticket is very helpful to reach some museums like the Foundation Beyeler which is a little bit outside of Basel or the congress center in only 12 minutes.
In refer at you description, you stayed in a double room from the category comfort. Those rooms have completely new bathrooms and air condition since one year only. One of the privileges in those rooms is that the welcome drink is served in the room.
As it is important for us to contain all our guests, we have also a category of double room economy which is more basic but also very nice. For this category, the welcome drink is also available in our nice lounge or in the garden.

We would be happy to welcome you again with us and remain
With our best regards

Michaela-Maria Nazarek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Steinenschanze Stadthotel

Property: Steinenschanze Stadthotel
Address: Steinengraben 69, Basel 4051, Switzerland (Formerly Minotel Steinenschanze)
Phone Number:
Region: Switzerland > Canton of Basel > Basel > Vorstädte
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#3 Best Value Hotel in Basel
#7 Romantic Hotel in Basel
#9 Business Hotel in Basel
#16 Family Hotel in Basel
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Steinenschanze Stadthotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
The Steinenschanze Stadthotel has everything you want from a modern and comfortable hotel: Ideally located in the center of Basel, near the old town and near the University of Basel, the museums and the most important institutions. Very easy access to the convention center and the Messe Basel: 9 minutes by car or 14 minutes by tram. Very good access to Airport Basel: 12 minutes by car or 30 minutes by bus. Contemporary urban design, friendly and bright Gstfreundlicher, likeable service, rich breakfast buffet with lactose and gluten-free, vegan offer. Free Wi-Fi. Not much indicated from the outside out: in this haven of peace and relaxation in the middle of the city. Here in the garden you can have breakfast in warm weather and take your aperitif to be. Or simply cuddle up with a good book on one of the comfortable garden chairs and listen to the whispering leaves. Give yourself a break from everyday life. In Steinenschanze Stadthotel. ... more   less 
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Also Known As:
Minotel Hotel Basel
Minotel Basel
Basel Minotel

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