We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Well prepared and organised for guests”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Swissotel Le Plaza Basel
Ranked #18 of 52 Hotels in Basel
Certificate of Excellence
Reviewed 22 May 2014 via mobile

Someone told me that the first impression is the last impression. Because of the great impression, I want to share it with many. Coffe lovers? definitely go for this because the mini Lavazza brewer is the room and on every floor. Great coffee. Business visitors? 2 computers on each floor, no need to carry the heavy stuff. Great staff and the local information available at the Concierge. Friendly staff at the Reception greeting you from exhausted trips.

Stayed: May 2014, travelled on business
Thank SHOWBUKING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 3 June 2014

Thank you very much for your wonderful Feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (853)
Traveller rating
Traveller type
Time of year
Language

325 - 331 of 853 reviews

Reviewed 19 May 2014

Great location and very helpful, attentive staff.

Pretty well kitted out but no swimming pool.

Great for a business trip. Rooms were spacious, clean and well equipped. No faffing about with wifi: just name and room number and that was it!

Breakfast was pretty good too, nice selection (but not included in my booking)

Stayed: May 2014, travelled on business
1  Thank ldw68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 3 June 2014

Thank you very much for your wonderful Feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

This is the second time I stayed at this property for work! I couldn't be more pleased with the access to all my events! I recommend you try out this property, it offers so much and is located in a great area of the city.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 16 May 2014

Dear Guest

What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed.

We are so grateful for your support and hope to welcome you back very soon.

Sincerely

Brigitte Fritz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Very nice rooms (though the bed was a little uncomfortable). Breakfast was excellent with a lot of choices and the best bread I have ever eaten. The staff was very friendly and accommodating. There were only two negatives for me - the hotel was not as centrally located as I wanted, but there is a Tram stop right there and no drinking water available. Wish the hotel had a vending machine or something.

Room Tip: Facing the hotel, opt for rooms to your left and upper floors as these are quieter.
See more room tips
  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 16 May 2014

Dear Guest

Thank you very much for publishing your rating.

We are taking all feedback of our guests into consideration to improve guest satisfaction and quality. Your positive comments about our hotel and our staff are very much appreciated. In addition, we are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel.

Sincerely

Brigitte Fritz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

I've stayed in many hotels in Basel and this is my number one. Nice rooms and lobby, very friendly staff and great place in the lobby to meet with someone.
Size of rooms and facilities are great. The only disadvantage is that there is no bottled water available for free in the room which is quite surprising for 5* hotel.
Tasty breakfast (I especially admire spinach as this is so uncommon), but it would be goof if they had more vegetables available (the only raw veggies are cherry tomatoes).
Hotel is located about 10 minutes on walk from the river and two minutes by tram from the city center. 50m from the Basel Trade Center.

Room Tip: Avoid room from street side - trams are quite noisy
See more room tips
  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EwkaPoznan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 17 April 2014

Dear Guest

Thank you so much for your wonderful Feedback and for publishing your rating.

We are taking all our guest feedback into consideration to improve guest satisfaction and quality. Your positive and constructive comments are very much appreciated.

Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel.
Have a wonderful Easter time.

Sincerely

Brigitte Fritz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

Stayed for 4 nights at this hotel. Very comfortable, and staff very friendly and made us feel very welcome. Only slight criticism is that it would have been nice to have another choice of restaurant in the hotel but there are plenty of other good restaurants in Basel. Otherwise, Breakfast was fantastic with a great buffet and the cheerful chef made excellent egg dishes such as Eggs Benedict. Would definitely return in the future.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wallaby_Dad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 17 April 2014

Dear Guest

We are very happy to pass on your friendly Feedback to the entire team - I'm sure they will be delighted!

In addition, we are truly sorry that we did not meet your expectations concerning our food and beverage choices. On behalf of the Swissôtel Le Plaza Basel Team I would like to apologize for any inconvenience we have caused. We share your answers with all our staff members as we strive to exceed all our guests expectations and to always provide the best possible service. Therefore, we are very grateful for your feedback.

Thank you very much for your visit. We would be delighted to welcome you again in Basel and wish you a wonderful day

Sincerely

Brigitte Fritz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

At CHF200+, this is the worst 5-star hotel ever! The room is so noisy that I am writing this at 6am while still staying at the hotel, but what else is there to do when you've been woken up for an hour by the sound of the trams which is so loud that you might as well be laying directly on the tracks. This doesn't help when there were people talking in front until wee hours of the night. Given window has zero sound proofing, obviously it sounded like drunk people having a shouting match. To add salt to the wounds, the room stinks like cigarette smell covered by some scent-absolving chemical. I think this hotel has been spoiled by its business account with Roche. Time to shake things up and start telling everyone at work to take the business elsewhere!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank verorella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 9 April 2014

Dear Guest

Thank you for your feedback regarding your stay at our hotel.

We were truly sorry to learn of your disappointment during your last stay. What can we do for you to feel more comfortable? Please contact us at any time.

Thank you very much for your visit. We hope to have the pleasure of welcoming you again.

Sincerely

Brigitte Fritz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Basel hotels
Vorstädte
Radisson Blu Hotel, Basel
Show Prices
Show Prices
Show Prices
Vorstädte
The Passage
The Passage
#9 of 52 in Basel
614 reviews
Altstadt
GAIA Hotel
GAIA Hotel
#6 of 52 in Basel
974 reviews
Hotel Basel
#7 of 52 in Basel
1,034 reviews
Show Prices
Show Prices
Show Prices

Been to Swissotel Le Plaza Basel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Le Plaza Basel

Address: Messeplatz 25 | 4058 CH-Basel, Basel 4058, Switzerland
Phone Number:
Region: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Basel
#7 Business Hotel in Basel
#10 Luxury Hotel in Basel
#14 Romantic Hotel in Basel
Price Range: £87 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Le Plaza Basel 4.5*
Number of rooms: 238
Official Description (provided by the hotel):
Basel is not only a Swiss City with a big heart, with a smile on their face people from Basel proudly declare it a major city in pocket size format and they are right. The city by the Rhine offers everything you could wish for in a city trip. Culture and Business go hand in hand and only the sky is the limit. The same holds true should you decide to stay at the Swissotel Basel. No matter if you are traveling to the border triangle, the old town, the Rhine, the musical theatre or to other numerous sightseeing spots in Basel, all of which are in walking distance. Centrally located you will not only enjoy our elegant guest rooms but also real Swiss hospitality. Swissotel Basel provides 238 spacious rooms and suites with satellite LCD TV. Start your day right with a sumptuous breakfast at our Grill 25 restaurant or room service, make use of the complimentary newspaper, free wifi, complimentary use of our Puerovel Sport with a sauna and a steam room. Our concierge team would be delighted to assist in planning a day trip or assist in getting tickets to numerous Events and shows. Additionally our gusts truly value our pillow menu in the guestrooms as well as the espresso machine. Should you feel the need to discover even more of Basel and its surroundings, you can make use of your complimentary mobility ticket, which is provided to you for the duration of your stay to use the public transportation system, even for the day of your arrival and departure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, getaroom.com, Hotels.com, Evoline ltd, HotelsClick, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Swissotel Le Plaza Basel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Le Plaza Basel Hotel Basel
Swissotel Le Plaza Hotel Basel
Basel Swissotel Le Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing