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“Nice roomy room”

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Swissotel Le Plaza Basel
Ranked #17 of 51 Hotels in Basel
Certificate of Excellence
Reviewed 3 June 2014

The Swissotel Le Plaza Basel was very nice. The week I stayed, it rained almost everyday but the room included an umbrella! I didn't have to worry about asking each day for an umbrella or worry about returning it to the front desk. This definitely made my stay much better.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Swissotel Hotels & Resorts
Thank Tiffany T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 16 June 2014

Thank you very much for your friendly feeback! There will always be an umbrella waiting for you!

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305 - 311 of 821 reviews

Reviewed 2 June 2014

Stayed here for work. Great location and room size was good although one day there was no hot water and room service selection was not that good but location makes up for it since its on the Main Street of town. Restaurants and shops nearby.

  • Stayed: April 2014, travelled on business
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Thank MLDinSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 16 June 2014

Dear Guest

Thank you very much for publishing your rating.

It is a pleasure for us to hear that you overall felt comfortable in our hotel and that you enjoyed your time here in Basel. We have shared your answers with all our staff members as we strive to exceed all our guests expectations and to always provide the best possible service. Therefore, thank you very much for your positive and constructive feedback.

We hope to have the opportunity to welcome you back again to the Swissôtel Le Plaza Basel very soon. In the meantime we wish you all the very best.

Sincerely

Brigitte Fritz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

This hotel knows how to cater to the business traveler with quick internet access, business resources (printer, extra paper, etc), comfortable room and nice amenities. Room service was quick and food was hot and well prepared. Room was quiet and bellman was quick to offer assistance when I needed directions on which tram to take. Well done!

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Diane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 16 June 2014

Thank you very much for your wonderful Feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Recently spent 1 night in this hotel and it was a great experience. The service was great. The concierge and all reception staff were really nice and helpful to make our stay the best!
The room was spacious and very clean. We could get our room early in the morning. The free pass for Tramway and bus in the city is a very good idea. We used it to go around. We had breakfast and dinner at the hotel restaurant and again it was great.

  • Stayed: May 2014, travelled with friends
    • Value
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Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 16 June 2014

Thank you very much for your wonderful Feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Even though the swiss hotels in general are quite short on friendliness, this one in particular is quite warm and the service is outstanding. All the internal services are spot-on, with a team thriving for the best service.

  • Stayed: January 2014, travelled on business
    • Value
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Thank j0t4b3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 16 June 2014

Thank you very much for your wonderful Feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014 via mobile

I had stayed for 3 night in the hotel. Room which they give me is very average, not up to the standard of hotel and zero value for money which I paid to them . Bed size is only 6feet by 3 feet and very bad mattresses. Variety of food is very less during the breakfast, and hardly anything for vegetarian. Overall I am not satisfied with my experience.

Stayed: May 2014, travelled solo
Thank vikash111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 16 June 2014

Dear Guest

First, we would like to thank you for having chosen the Swissôtel Le Plaza Basel for your stay in Basel, Switzerland. We also want to thank you for having taken the time to share your experience, which you have made during your stay with us.

We appreciate your constructive feedback regarding your room and our restaurant. All kind of comments are crucial for us in order to evaluate and improve our services continuously. Therefore, thank you very much for your feedback.

Sincerely

Brigitte Fritz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014 via mobile

Someone told me that the first impression is the last impression. Because of the great impression, I want to share it with many. Coffe lovers? definitely go for this because the mini Lavazza brewer is the room and on every floor. Great coffee. Business visitors? 2 computers on each floor, no need to carry the heavy stuff. Great staff and the local information available at the Concierge. Friendly staff at the Reception greeting you from exhausted trips.

Stayed: May 2014, travelled on business
Thank SHOWBUKING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 3 June 2014

Thank you very much for your wonderful Feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Le Plaza Basel

Address: Messeplatz 25 | 4058 CH-Basel, Basel 4058, Switzerland
Phone Number:
Region: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Basel
#10 Luxury Hotel in Basel
#13 Family Hotel in Basel
#14 Romantic Hotel in Basel
Price Range: £100 - £298 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Le Plaza Basel 4.5*
Number of rooms: 238
Official Description (provided by the hotel):
Basel is not only a Swiss City with a big heart, with a smile on their face people from Basel proudly declare it a major city in pocket size format and they are right. The city by the Rhine offers everything you could wish for in a city trip. Culture and Business go hand in hand and only the sky is the limit. The same holds true should you decide to stay at the Swissotel Basel. No matter if you are traveling to the border triangle, the old town, the Rhine, the musical theatre or to other numerous sightseeing spots in Basel, all of which are in walking distance. Centrally located you will not only enjoy our elegant guest rooms but also real Swiss hospitality. Swissotel Basel provides 238 spacious rooms and suites with satellite LCD TV. Start your day right with a sumptuous breakfast at our Grill 25 restaurant or room service, make use of the complimentary newspaper, free wifi, complimentary use of our Puerovel Sport with a sauna and a steam room. Our concierge team would be delighted to assist in planning a day trip or assist in getting tickets to numerous Events and shows. Additionally our gusts truly value our pillow menu in the guestrooms as well as the espresso machine. Should you feel the need to discover even more of Basel and its surroundings, you can make use of your complimentary mobility ticket, which is provided to you for the duration of your stay to use the public transportation system, even for the day of your arrival and departure. ... more   less 
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Also Known As:
Swissotel Le Plaza Basel Hotel Basel
Swissotel Le Plaza Hotel Basel
Basel Swissotel Le Plaza

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