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“terrible service”

Zum Goldenen Drachen
Ranked #304 of 660 Restaurants in Basel
Price range: US$42 - US$89
Cuisines: Asian
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Bad Zurzach, Switzerland
Level 5 Contributor
50 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“terrible service”
Reviewed 19 April 2013

We were 4 going there for the first time for lunch and we ordered wine and à la carte. I spoke to the waitress in Mandarin who is the owner’s wife. She was unfriendly, impolite, inefficient, slow, and unprofessional. She stepped on the foot of one guest twice without apologising. We ordered 2 appetizers, 3 main dishes and fried rice. I said I’d order more later if needed. She said I had to order all in one go and that was the rule. We had to ask her to bring us the wine and water a second time after waiting for 30min. Meanwhile she was busy serving all the other guests, who arrived after us. There were not more than 20 guests at that time.
Other than the service, the food and wine were excellent. It’s a pity that the designed dishes don’t fit with the Chinese food.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
6 Thank travelfairy2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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113 reviews from our community

Visitor rating
    59
    15
    11
    17
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
Geneva, Switzerland
Level 2 Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“WORST SERVICE EVER”
Reviewed 2 April 2013

This must have been the worst service ever from the minute we entered the restaurant.

I see another reviewer had the same experience as we did, the staff was almost aggressive to us.

Would not go back even if someone would pay me!

Plus the food was average.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
6 Thank h1h2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level 6 Contributor
107 reviews
94 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“Good food but shockingly bad service”
Reviewed 11 January 2013

We visited at short notice for lunchtime. Disappointingly, there was no a la carte option and the set menus were quite limited.

As one reviewer said below, the service was absolutely shocking... it was the wife of the owner who was serving us (confirmed by the website) but she was unwelcoming, unsmiling and almost hostile. I have no idea how she ended up in the hospitality industry.

Given the lack of choice and the appalling service, we wanted to hate the food - but couldn't. It was extremely well cooked - light and fresh. The vegetables in the spring rolls were fresh and crisp, the fried & battered fish for the main course was light and had a little bit of "bite" to it, and the pho was very tasty.

Which is a shame - because I don't see why I should return to give them my money if the owners can't at least pretend to be happy we visited.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank SantAntoni1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level 2 Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great food!”
Reviewed 30 September 2012

We had great chinese food here. All was freshly prepared and home made. Will definetly be going back!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank foray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
Level 4 Contributor
27 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Very nice experience”
Reviewed 5 March 2012

This is from far the best and sophisticated restaurant I tried in Basel. Excellent food, service and what a decoration skills! Honestly, I had a great time with my friends there! Usually I am very picky, but to this place I have nothing negative to say.
I recommend it definitely.

Helpful?
Thank wittyanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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