the afternoon tea in the lobby, even though it is a beautiful setting, is pretty disappointing. The food is ordinary, and if you order lactose free they seem to run out of ideas quickly. I got three unrefined sandwiches, preceded by what looked like store bought antipasti.
Worst of all the customer service. This unexperienced chap hurried us along for an hour and half and then completely forgot about us (or perhaps it was the end of his shift) so that we had go pay at the bar.
Choose Les Trois Rois for the ambiance and the setting and NOT for the food or the customer service. Forget everything you know and expect from a 5 star hotel and you may just have a good time.
- Official Description (provided by the hotel):
- The Grand Hotel Les Trois Rois lies at the very heart of the city of Basel. At the exact spot where, in the Middle Ages, the ships docked at the salt tower in order to transport that much sought-after product down the Rhine and out into the world. Discover Basel, the tri-border area and the charm of our region. Allow yourself to be pampered – to make your stay in our small cosmopolitan city unforgettable. ... more less
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- Also Known As:
- Grand Hotel Basel