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Reviewed 3 weeks ago via mobile

To start we paid extra for the Bentley covered in graffiti to pick us up at the airport in Mullhaus, France. The money goes to a charity, so you feel good and get a great ride. The hotel is magnificent full of charm and character, they say Napoleon stayed here. The lobby and sitting area looks onto the Rhine that just draws you into a large beautifully furnished room reminding us of centuries back (picture of centuries back of course).

In the cellar is a cigar room bar which you can get into with your room key, I don’t smoke but I may try one just for the experience after dinner. The hotel has the best restaurant in Europe, I’ll give you my opinion after dinner tonight. It’s a 3 Michelin rating, I’m excited.

The rooms are gorgeous and ours has a balcony overlooking the Rhine, just beautiful.

Stayed: June 2018, travelled with friends
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LesTroisRois, Geschäftsführer at Grand Hotel Les Trois Rois, responded to this reviewResponded 3 weeks ago

Dear James

We would like to express our sincere delight for having had the pleasure of welcoming you in Basel.

Feedbacks are essential for us as we continuously strive to meet guest’s needs and highly appreciate the time you took on sharing your personal experience at the Grand Hotel les Trois Rois. We truly feel honoured by your gracious words and are proud to read that we were able to create some beautiful memories and lasting impressions to you.

It is a delight to read that you enjoyed the unique ambience and charm of our historic hotel overlooking the Rhine River and that your expectations regarding the central location, elegant furnishing and tasteful cuisine were pleasantly met throughout.

We are looking forward to welcoming you again at the Grand Hotel Les Trois Rois in order to make your next stay with us just as special. In the meantime, we remain with kindest regards from the Rhine River.

Warm regards,

Tanja Wegmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Just accept it’s going to cost a lot of money and enjoy! This spectacular hotel is worth every Swiss Franc.
It’s just jaw droppingly beautiful, charming, opulent, splendid, classic..... and the location overlooking the fast flowing waters of the Rhine is the icing on the cake if you’re looking for a tranquil spot for breakfast with loved ones.
The service was exemplary as was the food.
Each dining / lounge area is comfortable, quiet and they’re all individually designed.
I’m not sure I’d take my 7 and 5 year olds there, although I know they’d be welcome, it’s more of an adult setting.
Will go back for dinner and hopefully one day to stay.

Stayed: June 2018, travelled with family
Thank soniakerrigan2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LesTroisRois, Geschäftsführer at Grand Hotel Les Trois Rois, responded to this reviewResponded 3 weeks ago

Dear Madam

We would like to express our sincere delight for having had the pleasure of welcoming you in Basel.

It has been a great pleasure hosting you and we are more than happy to read your kind words. Your recommendation of our historic hotel with a young heart as well as your remarks that we were able to create some beautiful memories and lasting impressions to you make us very proud.

Rest assured that we pass on your motivational words to our team and look forward to making your next stay with us just as special.

We are already looking forward to welcoming you back to our beautiful hotel at the Rhine River and are able to pamper you again – and indeed, your children are most welcome at the Grand Hotel Les Trois Rois.

Kind regards,

Tanja Wegmann
General Manager

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Reviewed 5 weeks ago

This hotel is well located in the center of town along the river and near many trams that take you virtually anywhere, especially since the hotel provides its guests with a tram pass.
The architecture is simply wonderful. Rooms are spacious, hallways are nicely done, public spaces are comfortable and pretty. The staff was lovely and spoke excellent English, always a help. We'd go back in a minute. It was expensive, but you got a lot for the money.

Room Tip: We had a street view, not a river view. But the dining rooms all have river views so we could see plenty of the river.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 5228Sigrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LesTroisRois, Geschäftsführer at Grand Hotel Les Trois Rois, responded to this reviewResponded 3 weeks ago

Dear Sigrid

Thank you very much for having chosen the Grand Hotel Les Trois Rois for your stay in Basel. It has been a great pleasure welcoming you and we thank you for your sincere feedback with this review. Feedbacks are essential for us as we continuously strive to meet our guest’s needs and expectations to constantly improve our offerings.

Your feedback shows that our combination of historic charm of a Grand Hotel with state-of-the-art technology as well as serving our guests with a young heart spirit from our international staff in an atmosphere created through well-chosen furnishing and our love to details has entirely convinced you. We are delighted to read that you enjoyed receiving the Basel Card upon check-in in order to use Basel’s public transportation free of charge.

We are looking forward to welcoming you again to Basel to show you everything the city has to offer and to pamper you again. Meanwhile we are sending you our best wishes from Basel.

Kindest regards,

Tanja Wegmann
General Manager

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Reviewed 15 June 2018

We stayed at Les Trois Rois, approximately 16 of us prior to a River Cruise. The hotel is unique including its slight slanted stair cases, rooms are comfortable and beautiful, bathrooms are large for Europe. Two sinks would have been nice but we managed during our short stay. The views from our Room, the Bar, and casual restaurant of the Rhine River and city are the best. The entire staff, and especially Giuseppe with the Concierge Team are all at the top of their game. Thank you for taking care of all of us so well.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
Thank 64lindaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LesTroisRois, Geschäftsführer at Grand Hotel Les Trois Rois, responded to this reviewResponded 3 weeks ago

Dear Guest

Thank you very much for having chosen our unique hotel with a young heart for your short stay in Basel prior to your River Cruise and for your kind words.

It is a delight to read that you valued the historic ambiance and attentive yet personal service at the Grand Hotel Les Trois Rois. Your fine description of our rooms overlooking the Rhine River is highly appreciated and we hope that those beautiful memories will last for some time.

We are already looking forward to welcome you back and to pamper you again. In the meantime, we are sending you our best wishes from sunny Basel.

Warm regards,

Tanja Wegmann
General Manager

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Reviewed 9 June 2018

We reserved a Rhine river view room in this amazing hotel. We got a suite with a huge terrace on the 1st floor. WOWWWWW! Basel is my hometown, I live in Asia since 25 years. My first time staying in Basel's best hotel..... We met the General Manager, Miss Wegmann, during check in and this was a very personalized and appreciated welcome.
My partner got a beautiful rose at the front office upon check in. Nothing special, you think? Well, in the room was the matching flower vase ready, filled with water. That are the details which make a hotel great!

I wanted to meet my family which lives in Basel and as we had such a great suite with terrace, we spontaneously decided to organize a cocktail on our terrace. The weather was great and the hotel banquet team arranged a nice setup on our terrace. We had an amazing time.

Next day, we wanted coffee and enjoy the view over the Rhine river as the weather was sunny and warm. We called room service and 5 minutes later, a big tray with silverware caraffes arrived. I wanted to sign the bill and was told that this was inclusive of the room price. Again, WOWWW. We used the Basel Tourist Pass (you get them, if you check in) and took a free Rhine ferry ride. We told the concierge that we would come back in two hours and check out then.
Returning to the hotel, the concierge arranged that our car was ready in front of the hotel. We did not need to ask. The car was equipped with 2 bottles of Evian. Again the small details!

Overall, a Grand Hotel, which deserves its name in full and you can see that the entire team really personalizes your stay. Well managed, Miss Wegmann, I am afraid to say, I need to come back! Thank you so much!

Room Tip: Choose a river view room
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank ExpatinChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LesTroisRois, Manager at Grand Hotel Les Trois Rois, responded to this reviewResponded 4 weeks ago

Dear Guest

On behalf of the entire team of the Grand Hotel Les Trois Rois, I would like to express our sincere delight for having had the pleasure of welcoming you in Basel. Especially we would like to thank you for choosing our hotel for the trip to your hometown and for taking the time of reviewing it.

It is especially a great pleasure to read that you valued our staff’s high attention to detail, their dedication and outstanding service. Rest assured that we pass on your motivational words. We truly feel honoured by your gracious words and are proud to read that we were able to create some beautiful memories and lasting impressions to you.

Hoping that you have had a good journey back home, we are looking forward to welcoming you again at the Grand Hotel Les Trois Rois and to make your next stay just as amazing. In the meantime, we remain with kindest regards from the Rhine river and wish you the very best.

Tanja Wegmann
General Manager

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