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“May 31, 2014- June 2, 2014”
5 of 5 bubbles Review of The Passage

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The Passage
Ranked #10 of 51 Hotels in Basel
Certificate of Excellence
Orlando, Florida
1 review
“May 31, 2014- June 2, 2014”
5 of 5 bubbles Reviewed 10 June 2014

Stayed at The Passage a few weeks ago and loved it! Great value and close to the city center. Easy walk to the train station and the room came with a local transit card which was so handy! Loved the themed rooms and modern lobby design. Very clean and enjoyed working out in the fitness center. The staff was extremely friendly and had a wonderful buffet breakfast everyday. If you're looking for a great hotel in Basel, this is it!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThePineappleTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julien_basel, General Manager at The Passage, responded to this review, 11 June 2014
Dear guest,

Greetings from Basel, Switzerland!

Thank you staying with us and for taking the time to provide feedback.
On behalf of my entire team, thank you very much for your outstanding review.

We take pride in the outstanding quality of both our hotel and staff alike and I greatly appreciate your recognition of this.
I hope we have the chance to welcome you back again the next time you find yourself in Basel!

Best regards,

Julien Baly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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487 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
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English first
Lugano, Ticino, Switzerland
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 2 June 2014

We spent two nights in a junior suite. The hotel has a great position with only five minutes walk to reach the city center of Basel with plenty of restaurants and shopping. In my opinion they need to work a bit with their routines in every aspect. Check-in, breakfast and check-out was not as sharp as it could be. Overall, The Passage has it all, everything is brand new, the gym is fantastic, the position too but I really miss that cosy feeling which you normally finds in a hotel lobby. Lack of charm.

If I will return to Basel I will search for a better hotel even though I wasn't that disappointed.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fredrik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julien_basel, General Manager at The Passage, responded to this review, 3 June 2014
Dear Guest,

Thank you for sharing your comments on Tripadvisor.

We do apologize if your experience at The Passage did not fully satisfied you, and be assured that your concerns have been passed on to the staff.
Our ongoing effort for amelioration is a key element for providing excellent customer service at any time.

Please, do not hesitate to let us know of your next visit in Basel as it would be for us a great opportunity to change your mind about our property.
With Kind regards,

Julien Baly
General Manager
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CONNECTICUT
Level Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

I have been here for a week and a half and couldn't be happier. The place is in a perfect location, a very short walk to the action in town, 100 yards to the 30 bus that takes you right to the train station and trolley / bus hub (the stop across the street). Tip for those with mobility problems: to avoid the decent into town center take a left coming out of the hotel. You will see an elevator just behind the 30 bus stop on the same side of the street as the hotel. Push the city button and you are on the level with town. Take a left entering garage and walk straight to tunnel & through and you're there. I read a comment below about the breakfast, yes $30cf is more than I ever pay for breakfast but it's good, fresh and even McDonalds is 2x USA. I have room 311, basic room overlooking the courtyard. The window opens wide and I can hear the church bells in the distance. STAFF IS GREAT!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank intrepid411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julien_basel, General Manager at The Passage, responded to this review, 3 June 2014
Dear Guest,

Thank you for all these beautiful compliments! I will make sure to share them with the rest of the staff.
We strive to provide a unique experience of hospitality, and your words reward all the efforts our incredible people put in their daily tasks.

Sincerely,

Julien Baly
General Manager
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Helsinki, Finland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Hotels in Basel are expensive and that IS a hard fact. So, if you are looking for comfort, cleanliness, central location and a good quiet sleep with a "reasonable" price I can warmly recommend The Passage, a brand new and chic hotel in the centre. Everything was as described at the website, and more: the interestingly designed shower room with a glass window wall giving to the room was something special, a great idea for light! If you fancy a large TV-screen in your room, you've certainly got it there. A short drop down the stairs to the main area of bars, restaurants, shops and tram stops only 100 m away was a great benefit. The service was friendly and helpful, although some things still took some time since all the routines were not completely automatic (quite understandable for such a new establishment, and surely will improve). I did not use the fitness centre but apparently it is of great value. Good luck, The Passage, a great start!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KK_Lehtonen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julien_basel, General Manager at The Passage, responded to this review, 3 June 2014
Dear Guest,

Thank you a lot for your kind and detailed review.
We are happy that you were satisfied with our property, with its location and with the service provided bu our staff.
We really hope to have the pleasure of welcoming you back in not a distant future!

Sincerely yours

Julien Baly
General Manager
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Newbury, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 27 May 2014

a 4 day stay here was amazing. staff were so friendly, hotel is just WOW, got upgraded and the room was amazing. an all round relaxing stay in a fantastic location and gorgeous hotel. thank you!!!! xx

Room Tip: fourth floor - quiet but very accessible
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julien_basel, General Manager at The Passage, responded to this review, 3 June 2014
Dear DaveyNewcastleUK,

Thanks for your review regarding The Passage in Basel. It is great to hear that you enjoyed your stay with us and our hotel, great location and our great team here met your expectations.

At The Passage, we continuously strive to deliver a high level of service and it's great you feel this was achieved. Once again thank you for taking the time to review your stay and we look forward to welcoming you back in the future

Warm Regards

Julien Baly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Madrid, Spain
2 reviews
5 of 5 bubbles Reviewed 21 May 2014

the hotel is completely new, the staff told me that they have oppened on March. A lot of small details that makes the room really comfortable. the shower amazing. Really close to the city center. Very friendly service.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAngeles-suso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julien_basel, General Manager at The Passage, responded to this review, 26 May 2014
Dear Linda C,

Thank you so much for the nice note! We are so happy that you enjoyed everything during your stay.
I also wanted to congratulate you for the great pictures that you have posted. They are sensational.

We hope to welcome you to The Passage in the future!

Best regards,

Julien Baly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Great hotel. Nice and tidy rooms. Big enough. Gym is brand new and very complete. Will come back. I don't know why they ask ne to add a minimum of 200 characters, when I have nothing else to say I just keep suiet, but that's just me :-)

Room Tip: Bus 30 takes you to the train station
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julien_basel, General Manager at The Passage, responded to this review, 26 May 2014
Dear Ramin,

Thank you so much for the nice note. We are thrilled to hear that you had a wonderful experience here at The Passage in Basel.

We hope to welcome you back to The Passage very soon!
Thank you again !

Best regards,
Julien Baly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Passage

Property: The Passage
Address: Steinengraben 51, Basel 4051, Switzerland
Phone Number:
Region: Switzerland > Canton of Basel > Basel > Vorstädte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 51 Hotels in Basel
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Passage 4*
Number of rooms: 56
Official Description (provided by the hotel):
In the heart of downtown Basel, experience a unique way of living in Basel, a place of transition between the old and the new city. Close to the main train station and to all major commodities, The Passage will open in the first quarter of 2014. Located on the ancient fortifications, it occupies a unique position in the city. It's your turn to discover The Passage before everyone else does. ... more   less 
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