For some hotels the fact that my coffee machine didn't work and the air conditioning didn't work (not the hotels fault) would have been cause to at least mark them down a rating or 2.
The truth is though the staff were so friendly and did so much to try to please that I can not give anything but full marks.
The hotel and in particular the room was clean and fresh and kept that way through out my stay. Breakfast was excellent with a good choice.
As I said above there was a problem with my coffee machine which I mentioned to the lady on reception who offered me free coffee from reception until the problem could be sorted. I only discovered as I was checking out the amount of hassle they had to go through to get a new one fitted but it was passed off with a smile and a laugh, assuring me that it was not my problem to worry about.
Apparently there is a rule in Basel about the use of the air conditioning so unfortunately my room was quite warm due to the warmer than normal weather for the time of year. I did open the window which helped but as it was ground floor and on a main road this was quite noisy.
Again I must stress that this in no way affected my thoughts about the hotel and the wonderful staff there.
I will definitely stay there again if when I return to Basel.
- Official Description (provided by the hotel):
- Hotel Spalentor Basel is a centrally located hotel in Basel Old Town. Renovated in 2012, this friendly city hotel offers extremely spacious, comfortable rooms, with free Wi-Fi, and a generous breakfast buffet. Welcome drinks, fresh fruit, mobility ticket and bicycle hire are all included in the price. The four-star Hotel Spalentor Basel in the centre of Basel is waiting to welcome you with its warm hospitality and impeccable service. You will stay in stylish, modern rooms with a large desk, comfortable rocking chair or sofa, flat-screen TV, DVD player, Smartphone docking station, mini bar and coffee machine.Throughout the day and during the evening, you can relax in the garden or hotel bar. You also have free access to the fitness centre and games room with billiards, darts and table football. A mobility ticket is included in the room rate for the use of buses and trams throughout Basel during your stay. You therefore have quick and easy access to Basel-Mulhouse (BSL) airport, the SBB and Badischer train stations, as well as the exhibition and conference centre. ... more less
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- Also Known As:
- Spalentor Hotel Basel