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J N
New York City, New York

Nice staff at a nice hotel

4.0 of 5 bubblesReviewed 26 Jul 2021
I only stayed one night but the hotel was clean and well-equipped, though small. It had a cute little terrace which was nice. The check-in is in a weird location near the restaurant so can get a bit tight when crowded. The breakfast had too many people near open food for my liking during Covid so I opted to walk to another location. It's a short 5-10 minute walk from the train station and if you ask for the correct exist there's an exit that puts you only a 2 minute walk from the hotel, so it's convenient.

The staff gave me a nice layout of the city and I saw quite a bit in just 24-hours. Overall a very good stay.
Date of stay: July 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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The Bristol Family, Gästeservice/Empfang at NH Bern The Bristol, responded to this review
Responded 14 Apr 2022
Dear jahjah01,
Thank you very much for your kind feedback and comments! We are happy to read that you enjoyed your stay at our hotel and benefited from our central location!
Kind regards,
The Bristol Family
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (402)
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All reviews great location train station old town nice big room shower design quirky decor mini fridge central location a couple of minutes walk room safe would stay again tour group good size spoke english coffee maker breakfast buffet spacious rooms
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Reviewed 4 July 2021

The location is excellent but also quiet. The staff is very friendly and the breakfast is excellent and copious. Also The Bristol is dog friendly : we got a king size dog basket and a proper dish for our dog.

Date of stay: July 2021
Trip type: Travelled with family
2  Thank Mari_Keri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bristol Family, Gästeservice/Empfang at NH Bern The Bristol, responded to this reviewResponded 12 July 2021

Dear Mari_Keri,

with great joy we have read your comment and would like to thank you for staying with us and for your feedback.

We are looking forward to welcoming you and your dog soon back here at The Bristol.

Kind regards from Berne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2021 via mobile

Lovely staff and awesome bar. Great facilities, location was perfect. Roman was especially helpful and a pleasure to speak with. Room was super clean and well equipped with everything one would expect. Will be back again soon.

Date of stay: June 2021
Trip type: Travelled on business
Thank SolomonS54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bristol Family, Gästeservice/Empfang at NH Bern The Bristol, responded to this reviewResponded 26 June 2021

Dear Solomon,

thank you very much for your nice feedback. We are very happy you could fully enjoy your stay with us.

We are looking already forward to your next visit here at The Bristol.

Kind regards from Berne.

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Reviewed 16 March 2021

I really wanted to love this hotel, but in the end was only satisfied rather than wowed. Staff were very friendly and helpful and rooms were very clean. It was also nice to be able to use the bar area for our takeaway dinners while restaurants are closed. The hotel location is perfect and the rooms are large for a city-center hotel, but there were a lot of little things that didn't live up to the flashy presentation on the website.

Stayed in an "Executive" room, which was very spacious and had a nice view to the street and the Bundeshaus. One thing about a big room though - it can feel a bit barren if not properly decorated. Mostly bare walls (with quite a lot of scuff marks) and a lack of lighting fixtures made it feel a bit drab. I would have appreciated a lamp next to the couch (as shown on website photos) so it could be used in the evenings for reading or work. There was also quite a bit of noise audible from the adjacent rooms - footsteps, moving furniture, talking, etc.

We did appreciate the free soft drinks in the minibar and the bathrobes. The bathroom was fine - nice shower, good quality towels and hairdryer, but very small vanity area. However, there were no coat hangers in the room, we couldn't get the SuitePad to work, and I found the mattress too soft and saggy, which was a disappointment since the beds are a point of pride in the marketing materials.

Breakfast was fine, but nothing really special. It was included with our room rate, but I probably wouldn't pay for it otherwise when there are many nice bakeries/shops within a few steps of the hotel. The "full English" was not quite fulfilling our expectations either - good bacon and sausage but very salty scrambled eggs and beans, no tomato.

Speaking of the British theme - the idea is cute, but much more could be done with it. One glaring flaw is that, as far as we could tell, there were no British beers served at the bar. Also would have liked to see scones or other British specialties at breakfast (and HP sauce for the English breakfast?). Maybe things are different in non-Corona times?

Overall, we were satisfied with our stay and we would consider staying again at the right price point because of the prime location. There is a lot of potential with the British theme and location of the hotel, but our experience didn't entirely live up to the expectations we had based on the rave reviews and optimistic marketing.

Date of stay: March 2021
    • Rooms
    • Cleanliness
    • Service
3  Thank inkwave17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bristol Family, Gästeservice/Empfang at NH Bern The Bristol, responded to this reviewResponded 5 April 2021

Dear inkwave17

First of all thank you very much for staying with us.

We appreciate the time you spent to write this detailed feedback.

Usually we do offer a variety of british beers at the bar and also serve different British dishes including our popular scones.
You also have to try our tea time offer, served with our delicious sandwiches.

We hope to welcome you back when the situation has normalized and our bar and lounge is fully back for all of our guests.

Until then thank you and all the best.

Kind regards

The Bristol Family

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Reviewed 7 November 2020 via mobile

The location of this hotel is top notch right across the train station in in the old town you also get a free transport bus with makes it so easy to visit a beautiful city of Bern. The hotel itself is modern and funky but it works well there’s a really nice lounge and the rooms are updated with the latest technologies such as a smart TV and a small iPad to control the room and order anything you would need.

The rooms are really nice a bit small and a queen size bed for a strong man is quite small as well on the other hand there a bit lacking some amenities such as offering only one towel for the whole duration of the stay unless asked for Same with slippers and laundry bag but these are minor details.

On the other For the price. I would’ve expected a better view but it’s fine Switzerland is known to be very expensive

It is a great hotel highly recommended for a stay in Bern

Date of stay: November 2020
Trip type: Travelled solo
2  Thank RachadD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roman Oschwald, General Manager at NH Bern The Bristol, responded to this reviewResponded 20 June 2023

Good day RachadD

Thank you very much for the great feedback. We are very pleased that you enjoyed your stay with us. We would be pleased to welcome you again at the NH Bern The Bristol on your next visit to the Federal City.

Kind regards and all the best

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Reviewed 3 November 2020 via mobile

I’ve stayed at 3-4 hotels in Bern - this is my favorite do far - it has spacious rooms, really comfy beds, great location - and the price is really good! Well done

There isn’t really easy parking - so keep that in mind...

Date of stay: November 2020
Trip type: Travelled on business
2  Thank ilovecorndogs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bristol Family, Guest Services / Front Office at NH Bern The Bristol, responded to this reviewResponded 13 November 2020

Dear ilovecorndogs,

we understand the importance of great customer service and that this goes a long way in meeting our guest’s satisfaction.
Thank you for so many kind compliments.

We can't wait to have you back.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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