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“Business hotel but lacking warmth”
Review of Sorell Hotel Ador

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Sorell Hotel Ador
Ranked #14 of 30 Hotels in Bern
GreenLeadersPlatinum level
Reviewed 4 April 2014

Stayed here on a weekend break to Bern. The hotel is just a 5 minute walk from the station and easy to find.
We dealt with 5 members of staff during our stay, 2 of them were friendly but the other 3 were not particularly welcoming or helpful. It creates a bad impression when they stand outside the entrance smoking although you’re waiting at reception.
Our room was located on the top floor with a view of the city. It was a very small room, quite claustrophobic – ok for one night but not somewhere I would like to stay longer. The bathroom was modern and clean. Free Wifi worked fine.
Breakfast was somewhat impersonal, but the choice was good and it’s a great spot for people watching.
This hotel seems very much aimed at the business market and not at tourists, it was acceptable for one night but lacked the warmth that would make me want to return.

  • Stayed: February 2014, travelled as a couple
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Thank hanval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Ador, responded to this reviewResponded 7 April 2014

Dear Customer !

Many thanks for taking the time to give some feedback.
We are sorry that you were not satisfied with our services. Yes indeed we have small rooms, and for a longer stay, we have some bigger rooms, sadly for you we have been fully booked so was no larger room free for you.
We will do our utmost to improve our service in your interest.
Or best wishes may be with you
Your Ador Team
Klaus Eisele
GM

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108 - 114 of 365 reviews

Reviewed 9 March 2014

The Sorell Ador is my top choice when I have to visit Bern on business. It's very convenient for the station - take the exit up the stairs at the far end of the platform. The rooms, though on the small side are spotlessly clean. The breakfast is excellent. There was no wardrobe to hang clothes up in my room but look behind the curtain and you'll find shelves and hanging space.

Room Tip: Generally the higher up you are the quieter it is.
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  • Stayed: March 2014, travelled on business
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1  Thank Jg6343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Ador, responded to this reviewResponded 26 March 2014

Dear Guest !

We would like to thank you for the good comments that we were able to receive.
We look forward to welcoming you again as our guest soon. and remain
Yours
The ador-team
Klaus Eisele
GM

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Reviewed 18 November 2013

A great place for me, centrally located neaby to all important facilities the Railway station the tram station, the shopping street, A more reasonable breakfast, front desk very helpful assisted in getting the English channels by Laura was missing in the first few days. It is however important to consider frequent and long stay customers. I usualy stay more than two weeks twice a year but there is no consideration or special rate and the rate keeps on rising. However will recommend to others.

  • Stayed: October 2013, travelled on business
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Thank Rehema M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Ador, responded to this reviewResponded 20 November 2013

Dear Guest Rehema M.

Thank you very much for your kind comments.

Pls. advice next time bevor travel your needs for a special rate over two weeks. We will do so !

Again many thanks for your frequently stays with us.

Klaus Eisele, GM
& team

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Reviewed 25 October 2013

Extra small room, uncomfortable stay for 2 persons. No english speaking SAT TV channels. No aircondition. Better than average breakfast with a nice view. No gym. No special price for hotel guests at the underground parking for the hotel guests (costing 28 CHF per day - INSELpark offers 8 CHF per day for long stays in hospital). No gym. Preferred for business meetings by company executives. Small, interesting, multitasking reception combined with bar, cafe and dining room! Good value for money for INSEL guests.

  • Stayed: October 2013
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Thank pdrakegr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Ador, responded to this reviewResponded 29 October 2013

Dear Guest !
Many thanks for taking the time to give some feedback.
We are doing our utmost to continually improve our service. Your feedback helps us to check standards and to adapt these if need be.
We have taken your concern into consideration and we will incorporate this into the next meeting with our parking partner.
We look forward to welcoming you again as our guest soon.
Best wishes
Klaus Eisele, GM

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Reviewed 8 October 2013

The Ador is still a great choice in Bern.

The internet was free and fast! Finally!! Breakfast was substantial as last time.

Rooms are still small, but that's to be expected in Switzerland.

Definitely recommend!

  • Stayed: October 2013, travelled as a couple
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Thank Matt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Ador, responded to this reviewResponded 14 October 2013

Dear Matt J

We would like to thank you for the good comments that we were able to receive.
We are very glad to hear that you had an enjoyable stay.
We hope that you will continue to recommend us, and we thank you kindly.
Best Wishes - we hope our answer find's you well.
The Ador-Team & Klaus Eisele, GM

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Reviewed 4 September 2013

Good, cheap hotel in Bern. Ask for hotel on the 2nd floor - it's the business floor & it's air-conditioned! Front desk was helpful, changed our money. Perfect location, just right around the corner from the train station. If you're there in summer, go down to the river & jump in - it's so lovely, safe & lots of fun!!!

Room Tip: Ask for a room on the 2nd floor if you want air conditioning
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  • Stayed: July 2013, travelled with friends
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Thank mermaid1632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Ador, responded to this reviewResponded 6 September 2013

Dear Guest !
We would like to thank you for the good comments that we were able to receive. We are very glad to hear that you had an enjoyable stay. We are doing our utmost to continually improve our service. Your feedback helps us to check standards and to adapt these if need be. We hope that you will continue to recommend us, and we thank you kindly.
Klaus Eisele, GM Sorell Hotel Ador

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Reviewed 3 September 2013

positive points:

- business rooms are very comfortable with air conditioning + Nespresso coffee machine. Rooms are small, but very clean!

- good breakfast (from 6am!), perceft for business guests!

- free fast WLAN internet in all rooms + hotel

- 5 min walk from the railstation, perfect location to visit Bern!


negative points:

- very slow and unprofessional check-in (no french speaking and no proactive approach): no warm welcome and no smiles! anyway, most of the employees are kind and professional, but there are a few exceptions at front desk...

- no minibar in rooms, however nespresso cofee machine in business rooms!

- air conditioning available only in business rooms, which is a problem only during summer months...

Generally speaking it is a very good business hotel: perfect location just a few walk from the railstation (5 minutes)! very good price/quality ratio, especially in comparison to other hotels in Bern.

Some nice restaurants are available in the centre of Bern - 5-10 minutes walk!

  • Stayed: September 2013, travelled on business
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Thank Cliente_esigente
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Ador, responded to this reviewResponded 6 September 2013

Dear Guest !
We would like to thank you for the good comments that we were able to receive. We are very glad to hear that you had an enjoyable stay. We are doing our utmost to continually improve our service. Your feedback helps us to check standards and to adapt these if need be. We hope that you will continue to recommend us, and we thank you kindly.
Klaus Eisele, GM Sorell Hotel Ador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sorell Hotel Ador

Address: Laupenstrasse 15, Bern 3008, Switzerland
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#2 Green Hotel in Bern
#9 Romantic Hotel in Bern
Price Range: £123 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sorell Hotel Ador 3*
Number of rooms: 59
Official Description (provided by the hotel):
Business as unusual: a congress centre, spacious banqueting hall and a café bar-lounge to help you unwind. The Sorell Hotel Ador is one of the most popular business hotels in the city of Bern. The Sorell Hotel Ador is in the centre of Bern, only a few steps away from the main station and the charming Bern Old Town with its variety of shops. For your first overnight stay, you will receive a guide book with a map for your entire visit. ... more   less 
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Also Known As:
Sorell Hotel Bern

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