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“nice hotel, but some suggestions in terms of its customer service”

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BELLEVUE PALACE Bern
Ranked #2 of 30 Hotels in Bern
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“nice hotel, but some suggestions in terms of its customer service”
4 of 5 bubbles Reviewed 12 June 2014

myself and my husband spent 4 nights in Bellevue Palace visiting family in Bern. We stayed in a junior suite. I found the whole experience great and very pleasant. The room was amazing, very clean and the sleep quality was second to none. The bed was extremely comfortable and the suite had the ability to bring the window blinds down which certainly helped during night time. The service was amazing, non-intrusive and generally pleasant.
We are certainly coming back.

The only thing that I would suggest to improve on was for the serving staff during breakfast time not to push for the payment whilst guests are still eating breakfast. We had my husband's parents with us and I found the whole 'I want to take the payment now' whislt we were still eating and 'why don't just put it all on the room' attitude compeltely wrong. it would have been so much nicer to have been asked for the payment in a discreet and right manner time wise, when the breakfast would have been finished and the bill was asked for.
I have stayed in many LHW and never came across such attitude before.

but overall, happy stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marianna_292080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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765 reviews from our community

Traveller rating
    604
    111
    34
    12
    4
See reviews for
111
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
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English first
Sao Paulo, SP
Level Contributor
82 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

Arrived at Bellevue Palace by car from Lausanne. Hotel is right on the city center. Check in was fast and efficient. As i was staying for 4 nights,received an upgrade to a junior suite 415. What a view of the room! The hotel deserves its name! Junior suite looks like more a suite. Big bed,very well insolated! Service is very good,they unpack and pack your clothes ! Despite the room does not have expresso coffee machine,its large.
What I didn t say was excellent were the towels,not as soft as I d expect.
The chief concierge Mr Ritschard is to be mentioned! Someone that loves his job! Always on hand to help you with your demands! And I am very demanding! Besides booking restaurants,he went the extra touch in finding a local mobile number for me! He wasn t suceeded,but tryed a lot!
The maids that make the room,the drivers that park your car,all seems to like what they do.
If I come back to Berne,this is the place to stay!

Room Tip: Try to book a room/suite with river view!
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
131 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 513 helpful votes
3 of 5 bubbles Reviewed 27 May 2014

I stayed there only a few times now and have to say that the hotel is full of very old people. The service staff ist very slow and the food is not bad. Very good location - in the middle of the old town - but very noisy. Can't recommend the place - they also don't have a pool or spa.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sammarste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidenhead, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 May 2014 via mobile

I chose the Bellevue Palace for my 50th Birthday weekend. The staff were attentive and anticipated our every need (including surprise chocolates on the morning of my Birthday!) with warm friendly service in a magnificent setting. The Restaurant staff were excellent, the food absolutely outstanding. The Hotel itself is perfectly positioned, close to town with lovely views down to the river Aare, and on the Horizon, the Eiger, Munch, and Jungfrau mountain range. I couldn't have picked a better place, anywhere in the world.

Stayed May 2014, travelled as a couple
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

I have stayed in the Bellevue several times over 20 years. If you're on any type of budget you can see the prices are high, but it's hard to find a nicer classic old hotel. For it's age it's really magnificent and well maintained. The staff is helpful and provide a very high level of service.

As you would imagine it's in the center of the old town and very convenient.

Room Tip: If you're going to stay here you should have a river view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cali4niaSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

We had a lovely 2 night stay in this hotel whilst exploring Bern. The suite we had was lovely and immaculately clean. We dropped something under the bed and had to move it. When we did the carpet underneath was spotless so they clearly clean very well. The room had a magnificent view of the river and 2 wonderful balconies. The only disappointment we had was with the room servicr food which was poor. I ordered chicken for my little boy and tempura prawns for myself. Both were barely edible. Otherwise we had a wonderfuk stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shalagh s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
171 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

The perfect Swiss hotel. Clean, quiet, efficient staff. Delicious food served slowly in the dining room. Right downtown and some rooms have a nice view of the water. This was a perfect, sedate, overstuff, historical place.

Room Tip: ask for a non smoking room with a view of the water
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newyorkanya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BELLEVUE PALACE Bern

Property: BELLEVUE PALACE Bern
Address: Kochergasse 3 - 5, Bern 3011, Switzerland (Formerly Hotel Bellevue Palace)
Phone Number:
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Bern
#2 Romantic Hotel in Bern
#2 Family Hotel in Bern
#2 Luxury Hotel in Bern
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — BELLEVUE PALACE Bern 5*
Number of rooms: 128
Official Description (provided by the hotel):
The hotel of the Swiss government with a history extending back 150 years - The BELLEVUE PALACE is the only grand hotel in the heart of the capital. The magnificent salons, the grandiose vista of the Bernese Alps and the warm hospitality make this luxury hotel so unique. It has always been a meeting place for politicians and diplomats, it featured in John le Carre's spy novels, and it is also a casual meeting place for the whole of Berne. La BELLE VIE au BELLEVUE PALACE. ... more   less 
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Also Known As:
Bellevue Palace Bern Hotel Bern
Bellevue Palace Hotel Bern
Bern Bellevue Palace Hotel

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