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“Indifferent Staff; Excellent Breakfast; Somewhat Noisy”

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Best Western Hotelbern
Ranked #9 of 30 Hotels in Bern
Reviewed 4 June 2014

This hotel has, as others have noted, a great location, near the train station, the Parliament building, and various shops/restaurants. The variety and quality of their breakfast is excellent, but not included in the price of the room. The desk amd housekeeping staff were not as courteous as staff I've encountered in other Swiss hotels, both in Bern and in other cities. For example, my husband asked for an iron so he could iron a shirt for a business meeting the next day. He had to ask twice, as his initial request was forgotten. Then, when the iron was delivered, it had a sticky substance on the bottom, which ruined his dress shirt. When he brought this problem to the staff's attention, they simply shrugged and brought him a different iron.

The room was clean and very spacious compared to many Swiss hotels. It was also noisy, because the lack of ac forced us to keep the windows open. On one memorable evening, a loud drunk "serenaded" us awake. I would rate this hotel in the average to good range, and if you're on Bern for a short stay, it may work for you.

  • Stayed: October 2013, travelled on business
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Thank HilaireH116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded 10 June 2014

Thank you for your good comment about the breakfast and the note about the staff,
we are taking this feedback as a chance to getting better.

best regards, Hotelmanager

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153 - 159 of 494 reviews

Reviewed 2 June 2014 via mobile

A great hotel located around the corner from the Zytglogge (Clock Tower.) Quick walk to/from train station. Rooms are nicely appointed, reception is friendly.

The balcony with a slight view of the Zytglogge was a nice bonus.

Highly recommended for staying in Bern!

Stayed: June 2014, travelled as a couple
Thank hhols2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded 10 June 2014

Dear guest, thank you very much for your lovely comment, we are pleased to hear that
you enjoyed to stay with us and we hope to seeing you soon.

Best wishes, Hotelmanager

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Reviewed 31 May 2014

Location is good within very easy walking distance of the train station and the main parts of the city. Rooms fine and bed pretty comfortable but no air con means having to keep windows open. My windows faced onto a small communal outside seating area surrounded by other rooms so the noise of others opening and closing their windows didn't help sleep
Staff all friendly, overal not great value especially as unusually for Switzerland breakfast not included, so I didn't bother
Would stay again if I was back in Bern, but would probably look elsewhere first

  • Stayed: May 2014, travelled solo
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Thank Donjmf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded 2 June 2014

thanks for your comment, best wishes

Hotelmanager, Reto Zuberbühler

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Reviewed 29 May 2014

This is certily experimal as Bern can become. The entrance hall and the restaurant are quite Bern-Style (a bit dull, regular, nothing outstandig) The rooms are colourful, the building inside is strange as you have an awful lot of room without view. located around a smll yard you are able to watch your neighbours walk in their room, when lights are switches on. The tables, chairs even some of the beds are pink, olive or purple. Close your eyes very fast and you will survive....

Breakfast is okay, good coffee selection, packed butter and honey (this is something I really cannot stand !)
Good value for money.

  • Stayed: May 2014, travelled on business
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Thank PotterUbik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded 2 June 2014

Dear guest, thank for you critical comment.

The Managemetn of HOTELBERN

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Reviewed 28 May 2014

Good location, very big rooms.
Had a room at the back side of the hotel. Very nice and very large comfortable room.
Coffee and water in the minibar was free of charge and chocolate was on the bed, for free as well.
Computer free of charge to use in the lobby and a very good location.

  • Stayed: May 2014, travelled on business
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Thank Shlomi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded 2 June 2014

Dear guest, thank you very much for your good comment, we are pleased to hear
that you enjoyed to stay with us. Hope to seeing you soon.

best wishes

The Management HOTELBERN

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Reviewed 12 May 2014

Very clean room and bathroom - appreciated cleanliness. No AC, but can open windows really wide. Even though room was directly across from elevator, it wasn't noisy. Good location/distance to shops and river. No breakfast included with rate. Restaurant in hotel extremely pricey without a lot of food choices; left restaurant after reviewing menu/prices.

Room Tip: get room on inside corridor
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  • Stayed: May 2014, travelled with family
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Thank mac6811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded 22 May 2014

Thank you for your feedback!

The management, HOTELBERN

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Reviewed 10 May 2014

On the web site the rooms seem far better than what they are. Besides, it is rather odd that breakfast is not included.
On the other hand the service and quality are pretty high.
The hotel is within easy reach from the railway station.
All told, I am quite satisfied.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
Thank Dimitri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded 22 May 2014

Thanks for your comment and the feedback about the rooms.

the management HOTELBERN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 30 Hotels in Bern
Price Range: £112 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotelbern 4*
Number of rooms: 99
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