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Alexia
Singapore, Singapore

Charming, quiet hotel with very good food and nice surroundings. Overall a pleasant experience

4.0 of 5 bubblesReviewed 10 Jun 2023via mobile
Quiet hotel with lovely garden. Good location with bus stop in front of hotel. Reception staff friendly and helpful. Air conditioning in room not very effective so it was too warm. Pillows too soft but staff very kind to find a solution. Very good food in the restaurant. Service was professional and friendly though a bit slow due to full bookings for dining.
Date of stay: June 2023
Room Tip: Best to eat dinner at 7,00 or before to get a nicer table by the windows before it gets filled.
Trip type: Travelled as a couple
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Reviews (271)
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All reviews nice surroundings quiet hotel hotel restaurant room was spacious reception staff old town
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Reviewed 25 July 2022

Our stay at the Unique Hotel Innere Enge was a highlight of our trip. The room was spacious, with a lovely view. We could walk to Old Town Bern, Universitat Bern Botanical Garden and the Aare River. Our breakfasts and dinners at the hotel restaurant were delicious and, while we ate, we had a view the Jungfrau, the Monch and the Eiger peaks. In addition, I accidently left some hats in my room and the hotel staff notified me and then mailed to my home. What incredible service.

Date of stay: June 2022
    • Value
    • Location
    • Service
1  Thank bmmeudell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2020

Hotel refuses to return our deposit to us. Swiss Air Line cancelled our flight, we would have had to self-quarantine for 14 days upon arrival and another 14 day self-quarantine upon return flight to the US. Airline cheerfully refunded our money for the two flights, travel insurance returned our money, rental car in Switzerland returned our deposit. All but two hotels gave us our deposit back. Unique Hotel Innere Enge as well as the hotel in Zermatt refuse to do so. I sent an email to the Unique Hotel Innere Enge over a month ago and have not heard back from them. So, in effect this ripoff hotel gets to keep our money for twenty (20) months and we get nothing. Shocking that they can get away with this.

Date of stay: January 2020
3  Thank ashriner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2020 via mobile

We celebrated the Swiss National Day at this location. Great and authentic Swiss food with a nice view over the city of Bern. The service was good and the location was nicely decorated for the celebrations. Bratwurst with Rösti, Züri Geschnetzeltes, Egli Filets were all nicely cooked and served.

Date of stay: August 2020
Trip type: Travelled with family
Thank 443svenw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2019 via mobile

Nice historic Jazz-Hotel. Cozy room. Nice breakfast. Close to downtown. Somewhat limited parking. Very nice garden to stay in the summer, with a wonderful garden and lot’s of trees. To be recommended both as a hotel and restaurant.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank ChrKueng
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InnereEnge, Leiter Öffentlichkeitsarbeit at Unique Hotel Innere Enge, responded to this reviewResponded 21 January 2020

Good afternoon

Thank you very much for your great review - it is very motivating and shows that you felt comfortable as our guest and that the quality of the house is appreciated. I will gladly forward your feedback to our team!

It would be our pleasure to welcome you as our guest again very soon!

Kind regards
K. Gehri
Marketing and Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2019

We spent 3 mights here in September. Rooms are spacious staff are good! But just like many hotels in Switzerland breakfast isn't so great! We had some dinner as well but our rice was almost half cooked! But its just near a bus stop to Berlin city if you like walking its a great place to stay. They have elevators for gusets, free internet, parking space, good house keeping and very helpful Reception staff!

Date of stay: September 2019
Trip type: Travelled as a couple
Thank mariana1158
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InnereEnge, Leiter Öffentlichkeitsarbeit at Unique Hotel Innere Enge, responded to this reviewResponded 6 November 2019

Dear Mrs. Mariana

Thank you very much for your evaluation and especially for the time you have taken for it.
We are very pleased that you enjoyed your stay at the Unique Hotel Innere Enge.

We are sorry that we could not convince you of the services of our restaurant. I forwarded your feedback - it will be an item on the agenda at the next meeting.

Now we hope to welcome you back soon!

Kind regards
K.Gehri
Marketing & Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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