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“Nice, clean hotel with friendly personal”

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Sorell Hotel Arabelle
Ranked #16 of 30 Hotels in Bern
Reviewed 25 September 2013

We used to come back to this hotel since 2011, whenever staying in Bern and if rooms are available.It is a quiet, nice and clean hotel.Rooms are comfortable, the personal is very friendly.In the reception there are young people who are glad to give you any required information with outmost precision. All the rooms are equipped with WIFI free of charge.The hotel is not far from the centre, you walk 10 minutes and you are at the main railway station.
I do not wonder that business people and tourists like the hotel and you have to book in time to get a room.

Room Tip: To book in time in the first building
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  • Stayed: September 2013, travelled with family
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Thank Peter19401107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded 27 September 2013

Dear Peter !

We would like to thank you for the good comments that we were able to receive.
We are very glad to hear that you had an enjoyable stay.
We hope that our answer finds you well and please continue to recommend us, and therefore we thank you kindly.

Klaus Eisele, GM &
the Arabelle crew

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59 - 65 of 199 reviews

Reviewed 1 September 2013

It is a typical nice and clean hotel, well connected to the city center. The Staff showed mixed response to help you, some of the receptionists like Laura were very caring, she helped us in our travel booking in the middle of the night. The breakfast was decent, however, the serving lady stares at you whenever you take an extra helping ;-)

Overall a comfortable well connected place to stay.

  • Stayed: August 2013, travelled with friends
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Thank amohd21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded 4 September 2013

Dear's
We would like to thank you for the good comments that we were able to receive.
We are very glad to hear that you had an enjoyable stay.
We hope that you will continue to recommend us, and we thank you kindly.
Best wishes
Klaus Eisele, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2013

I stayed at the Arabelle three times so far and just booked another room there.
It is perfect if you need to stay overnight in Bern or on business trip, where you will not spend much time at the hotel. The rooms are modern, functional and clean. The staff is friendly, but there is nobody there at night. The breakfast is simple, but fine. If you like more, there is a very good bakery next door. They do not have a restaurant and you can't get anything to drink during the day or at night. But there are plenty of small shops in the neighborhood, where you can buy drinks or snacks. And there are restaurants too. If you are traveling by car, you need to use the public parking spaces in the area, which can be a pain. Arriving by train is definitely easier - it's just a 8-10 minutes walk from the station.
Overall a simple but functional city hotel in the center of Bern, that offers a good value for a low price.

Room Tip: Try to get a room in the second building. The ones on the Mittelstrasse can be noisy during the week...
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  • Stayed: August 2012, travelled solo
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Thank zexplore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded 1 July 2013

Many Thanks for your feedback.
We would like to thank you for the good comments that we were able to receive.
We are doing our utmost to continually improve our service. Your feedback helps us to check our standards and to adapt these if need be.
We hope that you will continue to recommend us, and we thank you kindly.
Best Wishes
Klaus Eisele, GM Hotel Arabelle

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Reviewed 29 June 2013

Stayed here mid-June 2013 for a Saturday night only. After having my socks blown off by the hotel prices in Switzerland, we found Sorell Hotel Arabelle which was a steal at 155 CHF per night for a double-room. I wasn't expecting much given the price, but was pleasantly surprised to find a centrally located, clean hotel with everything we needed. The outside isn't much to look at, but our room was great. We stayed in room 212 which faced the courtyard and was quiet enough to have the window open for breeze during the night. The staff were friendly and the free breakfast was a huge bonus given the prices of food in Bern. Luckily, there is a grocery store about one street away from the hotel, but unluckily for us it closes at 5pm on Saturday, and is closed on Sundays. Almost everything is closed on Sundays in Bern and if you want to pick up some food you should go to RailCity.

Be aware that the front desk is not always staffed. We had left our bags in the luggage storage room on Sunday and (as we had already checked out and no longer had our room keys) had to use the buzzer to call their sister hotel to let us in.

All things considered (price, location), I would definitely recommend this hotel and would stay here again myself.

Room Tip: We had room 212 which faced the courtyard and was very quiet. I can't comment on the road-facing...
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  • Stayed: June 2013, travelled as a couple
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Thank emwm2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded 9 January 2014

Dear guest !

Many thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We are doing our utmost to continually improve our service. Your feedback helps us to check standards and to adapt these if need be. We look forward to welcoming you again as our guest soon.
Best Wishes – The Arabelle Team
Klaus Eisele, GM

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Reviewed 4 June 2013

One of a cheap solution to stay in Bern near central station (stayed there in total 8 days). Clean modern but small rooms. Hotel-Team was always sympatic and helpful. Breakfast could be improved a lot and is not really a Breakfast, but there is a very good backery 10 meters nearby. About 30 meters next is the bus station, 60 meters next supermarket and about 6 or more good italian Restaurants nearby. 5-10 minutes walk to central station / centre of Bern or to University of Bern.

  • Stayed: May 2013, travelled on business
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1  Thank m8eleven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded 6 June 2013

Dear guest !
Many thanks for taking the time to give some feedback.
We are doing our utmost to continually improve our service. Your feedback helps us to check standards and to adapt these if need be.
We hope that you will continue to recommend us, and we thank you kindly.
Best wishes, your Arabelle team.

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Reviewed 27 May 2013

Recently stayed here for a night when in Bern for a brief visit to the university. The location was good (for me), and the room had everything I needed. This is a no-frills place, so don't expect lavish luxuries. Breakfast looked like a simple affair - but certainly enough to start the day. (I had to leave early and and only had a coffee.)
I'd return if I was in the area again.

  • Stayed: May 2013, travelled on business
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Thank sebhoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded 29 May 2013

Dear Guest

Thank you very much for your kind comment to our hotel and services. We feel very happy that our services meets your needs. Of course, your kind comments will be brought to the attention of all departments. Many Thanks again.
Klaus Eisele, GM

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Reviewed 26 May 2013

The hotel is located just outside the city center (10 minutes walking). It is quiet and clean. The room was pretty small, but had it charm and was well equipped. Breakfast was a bit disappointing and offered mostly sandwiches.

  • Stayed: May 2013, travelled on business
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Thank aLucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded 29 May 2013

Dear Guest

Thank you very much for your kind comment to our hotel and services. We feel very happy that our services meets your needs. Of course, your kind comments will be brought to the attention of all departments. Thanks for your input to the breakfastbuffet, we always try to improve our standards. Many Thanks again.
Klaus Eisele, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sorell Hotel Arabelle

Address: Mittelstrasse 6 | 3012 Bern, Bern 3012, Switzerland
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #16 of 30 Hotels in Bern
Price Range: £120 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sorell Hotel Arabelle 3*
Number of rooms: 41
Official Description (provided by the hotel):
Such an inviting atmosphere! Together with the friendly service and the central location, the arguments are simply overwhelming! An insider's tip for business travellers and tourists. The famous vaulted galleries, parliament building, bear pit, cathedral, clock tower - all attractive sights in the Bernese Old Town (UNESCO World Heritage since 1983) are a short walk or tram/bus ride from the Sorell Hotel Arabelle. ... more   less 
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Also Known As:
Arabelle Hotel Bern

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