We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No frill hotel -- Felt a little like a dorm room”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sorell Hotel Arabelle
Ranked #20 of 30 Hotels in Bern
Normal, IL
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“No frill hotel -- Felt a little like a dorm room”
Reviewed 10 June 2009

My husband and I spent one night in this hotel. It felt a little like a college dorm room with two low twin beds, two closets, a small desk, and a small bathroom. Our room backed up onto an alley, and was a near a busy intersection and bus route. So, it was pretty noisy with the windows open, but too hot with the windows closed. So, we didn't get a great night's sleep, but all-in-all it was not bad for the price. The staff was helpful -- they recommended a good Sri Lankan restaurant right around the corner. The included breakfast buffet was reasonably good, with fresh fruit, breads and pastries, deli meats and cheese. This no-frills hotel is just up the hill from the central train station -- Bus #12 will take you within 50' of the door.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

182 reviews from our community

Traveller rating
    36
    80
    49
    11
    6
See reviews for
25
45
22
67
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London
Level 6 Contributor
113 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 8 August 2008

The hotel is about a 5- to 10-minute walk from the main train station, the first part of the journey being uphill. If you have heavy bags, or it is raining, you may want to take a taxi, otherwise just walk.

The hotel is OK, but nothing special. The rooms were clean, but Switzerland is expensive, so you do not get very much for your money compared to other countries. The floorboards creaked with every step, which may have been a problem for the people in the room below mine. The curtains did not do a very good job of keeping the light out.

The Reception staff were helpful when asked, but not exactly welcoming!

The breakfast was fine; pretty standard: slightly stale croissants; fruit; cereal; fresh breads and rolls; etc. The coffee was better than in many other hotels, though.

In conclusion: not great, but perfectly adequate for people who do not want to pay more.

  • Stayed August 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JdeP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mainz, germany
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 January 2008

I've traveled and lived in both Asia and Europe for several years and know what to expect when I book a mid-price hotel. So I was shocked at what happened when I called for help late at night at the Arabelle.
I should have known there was a problem when I saw the room was merely a white dormitory shell. The wood floor was mildew-stained and creaked with every step (very different from all the photos). There was a balcony that could have been charming, but it was spoiled by the topless juice bottle stuffed with old cigarettes floating in brown water (It was a non-smoking room). Then there was the discovery that there is no staff on duty and no emergency help available by phone after 10 pm.
On our last night, my daughter vomited all over the bathroom. It was 1 am. I called the number listed in the hotel guide and got a desk clerk at a sister property a few blocks away. All I wanted was some cleaning supples. We couldn't even use the toilet because the floor and the bowl were such a mess. The clerk suggested I scrape up the mess with toilet paper and leave my young children (one ill) alone to search the darkened hotel for paper towels and disinfectant.
I gave up on any help and tried to tackle the job with some hand sanitizer. I finally shut the bathroom door (the odor still was horrid) and left it for the poor maid.
We checked out as early as possible and the desk clerk said I should have booked a 5-star hotel if I wanted any help past 10 pm. Remember, I did not ask for a maid, just a bottle of disinfectant and paper towels to make the place habitable until morning. Apparently the staff at the Arabelle and other hotels owned by the same company believe a guest should pay several hundred dollars extra nightly for the privilege of cleaning his/her own bathroom. I also wondered what would have happened if there was a life-or-death emergency, such as a fire or a break-in.
And by the way, the location isn't good. Look instead for any one of many hotels we saw while walking in the area near the town clock.

  • Disliked — lack of staff
  • Stayed January 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank racontuer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bern hotels

Gothenburg, Sweden
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2007

While the city center is east of the main railway station, this hotel is on a hill to the west close to the university. It's only a 10 minute walk to an elevator that takes you down to the station. The location is not really central, but fine. The room I stayed at, which in fairness was one of the smaller, was really, really small. The rate was reasonable, by Swiss standards, which is why it gets a rating of 2.

Stayed September 2007
Helpful?
1 Thank TechieTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bern hotels
0.5 mi away
Savoy Hotel
Savoy Hotel
#4 of 30 in Bern
79 reviews
0.5 mi away
Sorell Hotel Ador
Sorell Hotel Ador
#12 of 30 in Bern
344 reviews
0.8 mi away
Hotel Allegro Bern
Show Prices
Show Prices
Show Prices
0.8 mi away
Hotel Ibis Styles Bern City
0.7 mi away
Best Western Hotelbern
0.5 mi away
Schweizerhof Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to Sorell Hotel Arabelle? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sorell Hotel Arabelle

Property: Sorell Hotel Arabelle
Address: Mittelstrasse 6 | 3012 Bern, Bern 3012, Switzerland
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #20 of 30 Hotels in Bern
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sorell Hotel Arabelle 3*
Number of rooms: 41
Official Description (provided by the hotel):
Such an inviting atmosphere! Together with the friendly service and the central location, the arguments are simply overwhelming! An insider's tip for business travellers and tourists. The famous vaulted galleries, parliament building, bear pit, cathedral, clock tower - all attractive sights in the Bernese Old Town (UNESCO World Heritage since 1983) are a short walk or tram/bus ride from the Sorell Hotel Arabelle. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Priceline, Booking.com, Ctrip TA, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, HRS and Cancelon so you can book your Sorell Hotel Arabelle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Arabelle Hotel Bern

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing