We're locals and have always liked the hotel for its restaurant Jack's Brasserie, its cigar lounge, and the rooftop bar in the summer. We spent one night there on New Year's Eve for two reasons: There was a ball and our bathtub at home was broken...
I can't comment on the spa, or the concierge experience, or the gym, or any of that. But I can say this: The shower there is the best you will ever use, and the hotel overall is a place you'll want to come back to.
The reason for not giving the Schweizerhof the "excellent" treatment is that the room was not as spacious as we expected and, worse, it was facing the busiest street in Bern. Aircon didn't do anything (granted, it was winter), and the room was way too hot to sleep with closed windows. But it was way too noisy to sleep with open windows too. So unless you have a room facing the back court, you will not sleep. We'll keep that in mind for next time.
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