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“A favorite for locals too” 4 of 5 bubbles
Review of Hotel Schweizerhof

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Hotel Schweizerhof
Ranked #1 of 30 Hotels in Bern
Certificate of Excellence
Bern, Switzerland
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“A favorite for locals too”
4 of 5 bubbles Reviewed 17 January 2014

We're locals and have always liked the hotel for its restaurant Jack's Brasserie, its cigar lounge, and the rooftop bar in the summer. We spent one night there on New Year's Eve for two reasons: There was a ball and our bathtub at home was broken...

I can't comment on the spa, or the concierge experience, or the gym, or any of that. But I can say this: The shower there is the best you will ever use, and the hotel overall is a place you'll want to come back to.

The reason for not giving the Schweizerhof the "excellent" treatment is that the room was not as spacious as we expected and, worse, it was facing the busiest street in Bern. Aircon didn't do anything (granted, it was winter), and the room was way too hot to sleep with closed windows. But it was way too noisy to sleep with open windows too. So unless you have a room facing the back court, you will not sleep. We'll keep that in mind for next time.

Room Tip: Choose a room facing the back court. Front-facing rooms will make it impossible to sleep.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oliver P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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714 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
181 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

We were traveling to celebrate our anniversary and the hotel's manager wrote a personalized hand written note to welcome us. Big plus for their attentiveness!

Rooms were extremely spacious by European standards. There was a Nepresso machine in the room. The WC and bathroom were separated and I like that, as it's more hygienic. The blinds of the rooms were automated, and can be controlled at the bedside area. The automated blinds enabled the room to be in total darkness (good for sleeping in).

Bathroom toiletries was from Bvlgari (they smell sooooo nice).
There was turning down of the bed, and a bottle of water is placed at the bedside. Most of all, the bed was really comfortable. The TV channels provided were entertaining and international. It's such an enjoyable stay that we spent more time than required to rest and watch tv.

Lastly, the location is just perfect! Right opposite Bern's main train station. Just cross the road, and you're there. Also, a 5-10 mins walk to Bern's town, and close to attractions.

Breakfast wasn't included into our room rates, but we had it anyway. Pricey, yes. And the eggs benedict were awesome. Breakfast area is decorated in classy English style, makes you feel like you're in the old English times, and there's no rush to finish breakfast. You simply have to enjoy having breakfast in such nice ambience.

This hotel is worth 5 or 6 stars. Both my partner and myself enjoyed this hotel the best. In service, room standards and location.

We will definitely be back again.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DawnKoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calistoga, California
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 21 December 2013

I have stayed ther years ago, theu have done a fantastic renovation! the service is perfect, rooms are more than comfortable. Lobby bar service is very warm; the location is perfect for shopping and visiting the city. Highly recommended in Bern

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Appenzell, Switzerland
Level Contributor
204 reviews
202 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
3 of 5 bubbles Reviewed 15 December 2013

I've returned to this Hotel on their invitation. Last time, I have been overbilled and complained about this. Due to my general remarks and their general troubles in finding out, what went wrong, they invited me for a second stay.

Overall, my impressions of the first time were confirmed:
- rooms are mediocre; small and never fit two people
- there is no ventilation! In my first stay, they explained that the ventilation was broke. But now they just said that there is no ventilation whatsoever! It means: there is no supply of fresh air in the rooms. You can open a window (2 inches only) but then you will have the noise and possibly some pigeons as guests. The hotel provides a ventilator upon request. But seriously: who has ever heard of a five star hotel without fan?
- Bathroom is very good and the toiletries are super!
- The television does not work; voice-action are not synchronized.
- Staff is impolite, unfriendly and generally speaking ignorant (exception: Jack's and spa: staff is fantastic there)

The only real five star trait of this hotel is the spa: with a dry sauna, a hamam sauna, a pool and a very nice ambience and staff, the spa is truly fantastic.

  • Stayed December 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank philosion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

Just one quick night after an event and service, food, the room, were impeccable as always! Special compliments to the staff who are always so friendly, helpful and smiling. A superbly managed hotel - I wish more were like this. I will definitely be back soon.

Room Tip: Ask for a deluxe room - the value-adds are definitely worth it!
See more room tips
  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mauritianfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva
Level Contributor
250 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 bubbles Reviewed 13 November 2013

There are not many places in Berne to smoke a good cigar in a pleasant environment. The Hotel Schweizerhof lives up to expectations. The place is cozy, well-stocked, has a great drinks menu and one can even eat (sushi-sashimi for instance). The cocktails are well done but it seems like the servants need to fetch them from the other end of town because service is quite slow yet very friendly and professional. But no worry as long as you have time, which you need anyway to smoke a good one. Trinidad Robustos in our case.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Biddy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 November 2013

I did spend three days at the hotel Schweizerhof during a business meeting earlier on this month. And my experience was just amazing. Most probably one of the best services I ever had in a (business) hotel. The service experience starts at the hotel director Mr Thomann and goes along the lines. Just no weak link in the experience. It is just a joy to see all the details they take care of. Generosity and friendliness lived on a level that made me feel special.
I will for sure take the next opportunity to go back to the Schweizerhof.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Johann_Allmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Schweizerhof

Property: Hotel Schweizerhof
Address: Bahnhofplatz 11, Bern 3011, Switzerland
Phone Number:
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 30 Hotels in Bern
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Schweizerhof 5*
Number of rooms: 99
Reservation Options:
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