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“Perfect location”

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Schweizerhof Hotel & Spa
Ranked #2 of 30 Hotels in Bern
Certificate of Excellence
Reviewed 28 July 2014

Lovely hotel, great food in both the restaurant and the lobby bar. The lobby bar offered a good range of simple meals and the restaurant was ideal for something special. Breakfast service was a little haphazard but nothing to worry about. The bedroom was a good szie and bathroom luxurious. Service was welcoming and friendly.

  • Stayed: December 2013, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Pippa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern-Schweizerhof, Quality Manager at Schweizerhof Hotel & Spa, responded to this reviewResponded 4 August 2014

Thank you very much for staying at the Hotel Schweizerhof Bern. We appreciate your time to inform us about your experiences during your stay with us.

It is a great satisfaction for all of us that you enjoyed your stay with us and felt comfortable at the Hotel Schweizerhof Bern. It is always a pleasure to receive positive feedback and it is high motivation for every single member of staff to take best possible care of our guests.

Your comments concerning the breakfast are most valuable and will definitely be considered very carefully in order to improve the service experience. We do apologise for any inconveniences caused.

We look forward to welcoming you back to the Hotel Schweizerhof Bern and in the meantime we wish you all the best and thank you once again for your feedback

Kind regards

Hotel Schweizerhof Bern
Quality Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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272 - 278 of 942 reviews

Reviewed 16 July 2014

We have just been here for 3 nights. A really excellent hotel. The staff are fantastic, and will do anything to help make your stay go well. I thought they went above any standard I have seen in Switzerland. Kay, the concierge, spent about 30 minutes with me going through options for a rainy day. In the end, his suggestions resulted in a very good day.
The breakfast is served to you. In all honesty I prefer a buffet breakfast where I can choose the bits and pieces I want, but what they served was very good.
Our room on the 5th floor was lovely, but overlooking an alley that was very noisy one night.

Stayed: July 2014
1  Thank MikeT_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern-Schweizerhof, Quality Management at Schweizerhof Hotel & Spa, responded to this reviewResponded 17 July 2014

Dear Mr. Mike T.

Thank you very much for staying at the Hotel Schweizerhof Bern. We appreciate your time to inform us about your experiences during your stay with us.

It is a great satisfaction for all of us that you enjoyed your stay with us and felt comfortable at the Hotel Schweizerhof Bern. It is always a pleasure to receive positive feedback and it is high motivation for every single member of staff to take best possible care of our guests.

Your comment concerning the one noisy night is most valuable and will definitely be considered very carefully in order to improve the service experience. We do apologise for any inconveniences caused.

We look forward to welcoming you back to the Hotel Schweizerhof Bern and in the meantime we wish you all the best and thank you once again for your feedback

Kind regards

Hotel Schweizerhof Bern
Quality Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

This hotel is situated directly opposite the subway. Fantastic room size and service staff. Room service is tip top too. Continental breakfast serve in room was more than enough for 2 person. Surround by food outlet. Subway basement is good for shopping at the same time for eating.

Stayed: July 2014, travelled with friends
Thank ong1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern-Schweizerhof, Quality Management at Schweizerhof Hotel & Spa, responded to this reviewResponded 14 July 2014

Dear Madam,

Thank you very much for staying at the Hotel Schweizerhof Bern. We appreciate your time to inform us about your experiences during your stay with us.

It is a great satisfaction for all of us that you enjoyed your stay with us and felt comfortable at the Hotel Schweizerhof Bern. It is always a pleasure to receive positive feedback and it is high motivation for every single member of staff to take best possible care of our guests.

We look forward to welcoming you back to the Hotel Schweizerhof Bern and in the meantime we wish you all the best and thank you once again for your feedback

Kind regards

Hotel Schweizerhof Bern
Quality Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

We have just spent 2 nights at this wonderful hotel. Our room was amazing with electric shutters, touch activated reading lights by the bed, the most comfortable bed ever and a shower to kill for. Well worth the considerable price, it is a hotel to delight in and thoroughly recommended.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
3  Thank Lolavinchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern-Schweizerhof, Quality Management at Schweizerhof Hotel & Spa, responded to this reviewResponded 23 June 2014

Dear Guest

Thank you very much for your kind and positive feedback and thank you once again for having chosen the Hotel Schweizerhof Bern during your recent stay. We appreciate your time to inform us about your experiences during your stay with us.

It is a great satisfaction for all of us that you enjoyed your stay with us and felt comfortable at the Hotel Schweizerhof Bern. Your positive feedback is high motivation for every single member of staff to take best possible care of our guests.

We are very much looking forward to welcoming you back to the Hotel Schweizerhof Bern and wish you all the best.

Kind regards

Hotel Schweizerhof Bern
Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Top quality hotel in all respects - stylish and modern appearance, spacious and comfortable rooms, spotlessly clean, great amenities, comfortable beds, and an excellent location. Perhaps the best thing about the room is the enormous bathroom, complete with amazing rainforest shower that is well worth the price of admission. The only welcome addition I felt was missing in the bathroom was heated floors, but I suppose you can't have it all!

My one complaint was the service at breakfast was extremely slow (although the waitresses were nonetheless very pleasant and friendly). The service at the concierge though was excellent - I'd left my iPhone charger in my car, and they went and got it for me and delivered it to my room without any fuss. Parking at the Schweizerhof is CHF 40 / night.

Given how expensive Switzerland is, I also felt that the hotel offered good value for money. Overall, I would highly recommend the Schweizerhof - and Bern itself, while not one of Switzerland's most popular destinations, is surprisingly beautiful and a city well worth visiting.

  • Stayed: June 2014, travelled solo
    • Value
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1  Thank RamblingRambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern-Schweizerhof, Quality Management at Schweizerhof Hotel & Spa, responded to this reviewResponded 23 June 2014

Dear guest

Thank you very much for staying at the Hotel Schweizerhof Bern. We appreciate your time to inform us about your experiences during your stay with us.

It is a great satisfaction for all of us that you enjoyed your stay with us and felt comfortable at the Hotel Schweizerhof Bern. It is always a pleasure to receive positive feedback and it is high motivation for every single member of staff to take best possible care of our guests.

We look forward to welcoming you back to the Hotel Schweizerhof Bern and in the meantime we wish you all the best and thank you once again for your feedback

Kind regards

Hotel Schweizerhof Bern
Quality Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

The staff is very friendly and provided us exceptional service. We stayed in adjoinging rooms as a family and even two teenagers were delighted!. The rooftop terrace is fantastic this time of year too! One of the highlights though is the rain forest style shower -- fantastic. Rooms are recently updated and nicely maintained. Free water and soda and nespresso in room was a huge perk!! This hotel is upscale yet fun! Thank you! We will be back

Room Tip: higher floors are quiet or rooms away from the street
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
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1  Thank CrazytravelersfromNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern-Schweizerhof, Quality Management at Schweizerhof Hotel & Spa, responded to this reviewResponded 19 June 2014

Dear Charlotte

Thank you very much for your kind and positive feedback and thank you once again for having chosen the Hotel Schweizerhof Bern during your recent stay. We appreciate your time to inform us about your experiences during your stay with us.

It is a great satisfaction for all of us that you enjoyed your stay with us and felt comfortable at the Hotel Schweizerhof Bern. Your positive feedback is high motivation for every single member of staff to take best possible care of our guests.

We are very much looking forward to welcoming you back to the Hotel Schweizerhof Bern and wish you all the best.

Kind regards

Hotel Schweizerhof Bern
Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

My wife and I stayed here for three nights in May 2014. We found on our arrival the reception was great and very welcoming with a refreshing juice drink and a hot scented towel to wipe away the stresses of our train journey. We were escorted to our room by the very kind and informative receptionist. The room features were explained to us in detail. The room was very clean the bed was vey comfortable,our three windows overlooked the courtyard and our view was of the snowy capped mountains. I used the spa which I found very relaxing. We found the concierge staff extremely helpful we could not fault this hotel in anyway. Stay with confidence and relax.
AJ

Room Tip: Rooms overlooking courtyard are quiet.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank firestone163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern-Schweizerhof, Quality Management at Schweizerhof Hotel & Spa, responded to this reviewResponded 16 June 2014

Dear AJ

Thank you very much for your kind and positive feedback and thank you once again for having chosen the Hotel Schweizerhof Bern during your recent stay. We appreciate your time to inform us about your experiences during your stay with us.

It is a great satisfaction for all of us that you enjoyed your stay with us and felt comfortable at the Hotel Schweizerhof Bern. Your positive feedback is high motivation for every single member of staff to take best possible care of our guests.

We are very much looking forward to welcoming you back to the Hotel Schweizerhof Bern and wish you all the best.

Kind regards

Hotel Schweizerhof Bern
Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Schweizerhof Hotel & Spa

Address: Bahnhofplatz 11, Bern 3011, Switzerland (Formerly Hotel Schweizerhof Bern & THE SPA)
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 30 Hotels in Bern
Price Range: £289 - £445 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Schweizerhof Hotel & Spa 5*
Number of rooms: 99
Official Description (provided by the hotel):
The hotel offers 99 stylish rooms and suites, an 800m2 conference center with a stunning ballroom, the Jack’s Brasserie restaurant and the sophisticated Lobby-Lounge-Bar, Cigar Lounge, a 500m2wellness SPA and the elegant Sky Terrace with a 360° panorama view. ... more   less 
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