The room was okay it was convenient.
what started as an "okay stay" turn into something horrible, on the last night of my stay I asked the front office if I can extend my stay for one more night. She said it was full and I was put in the waiting lists.
I specifically told her to call me or inform me when if there is an available room. No calls/emails/ notification were made to my room during the night.
The next day when I checked out she said that she already put my name on it and I have to pay. she insists I have to pay. so there we go another 200$ comes to waste because of the mistake of the FRONT OFFICE. I work in the industry so I know how everything works. just terrible. unprofessional !
- Official Description (provided by the hotel):
- Our 3 Star Hotel La Pergola is an outstanding address for holidaymakers or for business travellers: as oasis of calmness our hotel offers daily living hospitality and regeneration from the day-to-day hectic rush in the pulsating heart of the city. A cup of refreshing Tea in our motley garden? Or a zippy cup of coffee in our modern lobby? With our charming little team we will try our best to fulfil all your personal wishes! ... more less
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- Also Known As:
- La Pergola Hotel
- La Pergola Bern