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“Have to pay for one extra night ?”
Review of Hotel La Pergola

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Hotel La Pergola
Ranked #22 of 30 Hotels in Bern
New York City, New York
Level 2 Contributor
5 reviews
“Have to pay for one extra night ?”
Reviewed 12 June 2012

The room was okay it was convenient.

what started as an "okay stay" turn into something horrible, on the last night of my stay I asked the front office if I can extend my stay for one more night. She said it was full and I was put in the waiting lists.

I specifically told her to call me or inform me when if there is an available room. No calls/emails/ notification were made to my room during the night.

The next day when I checked out she said that she already put my name on it and I have to pay. she insists I have to pay. so there we go another 200$ comes to waste because of the mistake of the FRONT OFFICE. I work in the industry so I know how everything works. just terrible. unprofessional !

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ChrisWinston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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158 reviews from our community

Traveller rating
    30
    85
    33
    8
    2
See reviews for
31
29
22
60
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Milan, Italy
Level 4 Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 6 April 2012

The hotel provided just what I needed on a business trip: good location (in relation to my business meeting point, not regarding the city center), ok breakfast, welcoming and effective front-desk, staff is very kind. Drawbacks: probably not a super modern hotel (needs some refreshing), but the bathroom and the beds are fine. All in all I cannot complain. Good value for money.

  • Stayed March 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Tango01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading
Level 6 Contributor
300 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 18 February 2012

I stayed for a week (work) in a frozen January. The rooms are very basic but warm and internet is free and works well and I encountered no problems during my stay.

The little extras were welcome such as a helpful, friendly service from the staff and complementary fruit and wafers in reception. The breakfast was quite basic but fine.

The location is average, a 10 minute walk from the station and centre.

I recommend a walk up to Gurten park to the south. You can get the tram and a funicular railway or alternatively it is maybe an hours walk over there and up the hill (dodge the sledgers on the way up!).

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Ricardodesantaalbana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
110 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed 30 January 2012

Yes, is not as expensive as the center of Bern but rooms and hotel lack caracter, walk to the center is not too long but boring and the only rediming features are the loveley staff and breakfast.

  • Stayed December 2011, travelled with friends
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    • Location
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Helpful?
1 Thank Javier E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brazil
Level 5 Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 January 2012

The staff is always ready to help you, a clean and modern style hotel. Sure I will be back to Hotel la Pergula when in Bern.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BrazilTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 11 January 2012

Modern style hotel a bit too far away from the centre. Front desk staff very helpful, breakfast staff less so. Handy parking. A bit characterless for such a charming city.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 5 Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 10 January 2012

Even though Hotel La Pergola is not in the old part of Bern city, it is only a 5-10 min tram ride away from the centre, or a 15-20 stroll. We enjoyed this boutique hotel as it was clean, tidy, fresh, comfortable, and a very nice breakfast spot in the mornings. To enter the hotel, look for the walkway just off the street. Good pizzas from the small corner pizza shop just up the road (heading towards the city centre), and also a good set priced meal from another nearby 5-minute-walk hotel - ask the La Pergola reception staff for the dining voucher (sorry, can't remember the name of the other hotel or the price, but we were pleased with our meal and our included-in-the-price glass of wine). When walking around Bern, enjoy all the fountains and their statues along the cobbled main street. Enjoy Bern !

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grahamandrobyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel La Pergola

Property: Hotel La Pergola
Address: Belpstrasse 43, Bern 3007, Switzerland (Formerly La Pergola Swiss Q Hotel)
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#11 Business Hotel in Bern
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel La Pergola 3*
Number of rooms: 55
Official Description (provided by the hotel):
Our 3 Star Hotel La Pergola is an outstanding address for holidaymakers or for business travellers: as oasis of calmness our hotel offers daily living hospitality and regeneration from the day-to-day hectic rush in the pulsating heart of the city. A cup of refreshing Tea in our motley garden? Or a zippy cup of coffee in our modern lobby? With our charming little team we will try our best to fulfil all your personal wishes! ... more   less 
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Also Known As:
La Pergola Hotel
La Pergola Bern

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