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“poor value and noisy”
Review of Ibis Bern Expo

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Ibis Bern Expo
Ranked #12 of 30 Hotels in Bern
GreenLeadersGold level
Reviewed 20 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Tim B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisbern, Manager at Ibis Bern Expo, responded to this reviewResponded 24 August 2014

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65 - 71 of 750 reviews

Reviewed 14 August 2014

This building houses 3 hotels. Novotel, Ibis Budget and Ibis Bern Expo. This review is about the Ibis Bern Expo. The room was small but clean and adequate. The bathroom was a shower cubicle and separate toilet cubicle both opening into the main room with the hand basin located in the main section. This is fine for a couple of but may not suit friends travelling together. The room was quiet and looked out over an equestrian park. There is internet access available (free). There is no coffee/tea making facilities in the room so an electric jug in the room would be handy. Getting to the hotel from the Bern Bahnhof, catch the 6 or 9 tram and get out at the Bern Expo, the hotel is across the road. If you continue one more stop to Wankdorf, you will find a supermarket/shopping centre.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Chez-from-Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbern, Manager at Ibis Bern Expo, responded to this reviewResponded 20 August 2014

dear customer,

thank you very much for your comment.
We are glad you enjoyed your stay that much.
Please be aware that you can only reach the hotel with tram no.9.
The description of the room means you stayed in the hotel ibis budget.

Look forward to welcome you again we reamin with best regards from Bern
the team of the hotel ibis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank OinK_Chan
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisbern, Manager at Ibis Bern Expo, responded to this reviewResponded 20 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 August 2014

We arrived late and had a warm welcome from the reception.
Rooms were clean and tidy. Spend two nights and there was no issue at all.
The breakfast did not include in the package and we did not purchase it even from there.
The location is close to the city. Trams from and to city are very frequent.

Room Tip: Non-AC rooms can be bit warm during summer.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Sumudu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbern, Manager at Ibis Bern Expo, responded to this reviewResponded 6 August 2014

dear customer,

thank you very much for your comment.

Looking forward to welcome you again one day in our hotel.
best regards from the team of the hotel ibis Bern

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Reviewed 3 August 2014

Just a little to say about and IBIS room...they are all alike. Just to remark that was clean. Ih, and the bed was the new "Sweet Dreams" wich is really comfortable :)

The hotel is located near the "Bern Expo" which is a bit out the city center but no far from the center and the offer to you for free a transport pass to take the nearby tram to the center wich is refused because was taking my bike with me. Anyway I think that's a great touch. Perhaps I would encourage to the staff to offer bikes as Bern is a very bike friendly city. For those who love walking, the city center should be reachable perhaps in 30 minutes.
And for those who love sports, the hotel is next to a large park.

There are few chairs at the hotel entrance to enjoy a beer and I would add few more because the place is calm.

Sadly I have to say that no special recognition as a Platinum member (yes I know thats an IBIS but a room in the hihger floor towards Bern would have been very nice)´and also I think my fare included a welcome galls of wine it wasn't offered. Anyway, the staff couldn't have been more kind and helpful. They hand me a map, and told me about the Swiss Day fireworks.

I want to do a special mention a member of the staff, Javier, because he called to me when the room maid found two camera lenses I forgot in the room (also thanks to the room maid).

Again on the negative side...the price of the parking (20 CHF) is a bit high. I think a price between 15-18 would be ok.
The breakfast isn't neither at pair with what you pay for, could be much better.

In a positive, the free WiFi whichs works really well and fast.


As I said...a traditional IBIS not in a bad location with a great staff.

Room Tip: Best rooms are the ones facing the entrance.
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  • Stayed: August 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Xaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbern, Manager at Ibis Bern Expo, responded to this reviewResponded 6 August 2014

dear customer,

thank you very much for taking the time to send this comment to us.
We are pleased you enjoyed your stay that much.
Of course, we will inform all of out staffespecially Javier, about your comment.

Looking forward to welcome you again one day in Bern

your hotel ibis Bern

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Reviewed 28 July 2014

Typical Ibis hotel. Very basic room, but clean and comfortable bed. Free wifi. Very friendly staff at the reception desk. All you need for a 1-night business stay. Conveniently located for all meetings and visits and dining in the old city centre: frequently connected by tram (tram runs every 6 to 8 minutes). Utilisation of the tram is free, with the free Bern Card which is provided by the hotel reception. Only drawback: expensive parking.
The room was also rather expensive (110 CHF, breakfast included) for an Ibis-level hotel, but I reserved only 2 days in advance.

Room Tip: I could choose between a quiet room or a room at the street side (looking towards the Bern Expo). Of...
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  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peter_3020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbern, Manager at Ibis Bern Expo, responded to this reviewResponded 30 July 2014

dear customer,

thank you very much for taking the time to send a comment.
We are pleased you enjoyed your stay and we look forward to welcoming you again here in our hotel.

best regards from the hotel ibis in Bern

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Reviewed 28 July 2014

Pro - location to public transport and free transport passes from hotel. Wifi access.
con - 1 blonde girl at reception rolling her eyes at Asian guests. We waited 20 minutes to order drinks and she came and served another guest and snatched the bar snacks off my son completely ignoring us and laughing with the other guest. We left!
The next morning she was overheard telling a guest that some guests annoy her.
Ibis is a basic standard but doesn't mean guests should not be treated well.
Very disappointed as we've stayed in accor hotels all around Europe on a 9 week holiday and this was a bad experience in a gorgeous city.  

Stayed: July 2014, travelled with family
1  Thank Lissas_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbern, Manager at Ibis Bern Expo, responded to this reviewResponded 30 July 2014

dear customer,

thank you very much for sending this comment after your stay with us.
And we are very sorry, this is not the way we want to serve and treat our guests.
Please be sure we will discuss this with our staff.

But we also hope to welcome you again to convince you from our service.

best regards from Bern
Hotel ibis Bern

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Bern Expo

Address: Guisanplatz 4, Bern 3014, Switzerland
Phone Number:
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Bern
#4 Green Hotel in Bern
Price Range: £76 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis Bern Expo 2*
Number of rooms: 96
Official Description (provided by the hotel):
The recently completed Ibis Bern Expo hotel is located opposite the BEA Bern Expo centre and not far from the new Wankdorf football stadium and the National Equestrian Centre. The centre of the city is just 1.5 Km from the hotel and the Bern Belp International Airport is only 10 km away. Book one of our 96 airconditioned rooms and benefit from the amenities on offer, including a 24 hour bar, wireless Internet access and private undercover pay parking. Restaurants can be found nearby the hotel. ... more   less 
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Also Known As:
Ibis Bern Expo Hotel Bern
Accor Bern Expo

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