Had read TripAdvisor reviews prior to travelling, most of which were complimentary. Couldn't fault the hotel at all, service, food, rooms. You can dine outside by the river if you wish. We have stayed in many parts of Switzerland over the past few years, and the situation of this hotel right on the River Aare was exceptional. Much to see and do in the area - Thun castle overlooking the town, boat trip on Lake Thun. Lovely food served on the boat, not expensive. (Be warned, if you disembark the boat to visit the Beatus caves, there is a really steep 25 minute walk but it's worth the effort).