Me and my Fiance arrived in the Hotel with many expectations, we booked a package which included 2 welcome drinks , a 4 course Dinner in the Gourmet Restaurant, a trip with the Ship to travel from Thunersee to Brienzersee and a free ticket to travel on Bus. The Receptionist was as confused as we were, he did not know how the Vouchers worked and gave us false information which led us to missing our Ship and returning to the Hotel dissapointed. After we returned from the Station dissapointed we decided to try the Wellness in the Hotel which was another major dissapointment the Sauna was small and some facilities were closed. We returned to our room showered and decided to grab dinner. We decided to sit outside since the view was amazing. The waitress was unfriendly just like the one at the bar and the one who offered us our welcome drinks. Sadly the Restaurant staff gets a big Zero from me since I work in a Hotel and believe showing your guest hospitality is a must. The food was great sadly my waitress forgot bread, butter and drinks. We were forced to move our table inside due to flies and two unpleasant Hounds that were sitting outside. We got two drinks at the bar and enjoyed the Terrace on the third floor the view was very nice the Terrace on the otherhand needed a bit of work. ON the next day we used our Vouchers and found out that once again we been misinformed, again Mr. Reception was simply incompetent and unprofessional. Breakfast was great and the view to Thunersee was worth seeing, but you don't have to be a Guest to enjoy this view so save your money and avoid this Bogus. Our names were misspelled twice even after asking to correct them.The balconies were small as well we didn't like the showers cause they left a total swamp cause they were open but that's how they were designed. Our Douche and Shampoos weren't refilled which I thought was careless. All in all we were very dissapointed to spend so much money on so many bad qualities. This was ridiculous :-(
- Official Description (provided by the hotel):
- The elegant, airy and stylish Superior Congress Hotel Seepark stands right on the shores of Lake Thun, in the midst of the historic Schadau Park. Its 85 rooms, 4 junior suites and 2 panorama suites are comfortable, generously proportioned and modern. The Seepark offers a choice of eating options - gourmet dining in "dasRestaurant", and hot food and snacks virtually round the clock in "theTimeless'" bistro. Leisure activities include excursions to the region's beauty spots, outings on the hotel's mountain or e-bikes, and use of the in-house wellness and keep-fit facilities. Fresh, seasonal cuisine and exquisite original dishes, mainly from local produce, make our menus a tempting culinary experience. This tranquil setting with its breathtaking lake and mountain views promises relaxation, pleasure and a sense of utter well-being. ... more less
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